Customer Service High School
Resume:
FELECIA R. HALLEY
Chicago, Illinois
*******.******@*****.***
EXECUTIVE SUMMARY
Dependable individual with an extensive background in Customer Service, and Administrative Functions. Able to multi-task and work in any diverse environment. Knowledgeable in Microsoft Application and typing 35WPM.
WORK EXPERIENCE
IBF Property Management 05/2011 – 02/2012 Chicago, IL
Real Estate Leasing Agent
• Provide information about the property and the community to the prospect client
• Scheduling appointments to the property and determine if the community can meet the qualifications of prospective client
• Leasing the apartment under acceptable and pre-determined conditions
• Explain to client all leasing policies
• Keeping track of all leasing paperwork, including the application papers, leasing agreements, employment and credit checks and lease move-in packets
• Complete service requests and correspond to the maintenance department
• Maintaining accurate and a thorough knowledge of all the aspects of the property, specifically in areas like leasing and pricing information, availability, expiration of leasing contracts, and the sizes of properties
Health Care Service Corporation/Blue Cross and Blue Shield of Illinois
Administrative Clerk II 03/2006 – 09/2009 Chicago, IL
Consumers Markets/Membership-Over 65
• Process incoming and outgoing mail
• Assemble, Proof and mail completed letters
• Membership sorting of incoming documents
• Batching of membership documents to Imagining
• Process Unidentified requests (Cash Receipts)
• Provided back up to the Customer Service Phones report desk
• Process & Distribute all Customer Service Phones faxes
• Responsible for updating of Fax Log
• Prepared fulfillment kits for members
• Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies and other applicable corporate and departmental policies
FELECIA R. HALLEY, Page 2 (*******.******@*****.***)
Records Control Clerk 02/2001 – 03/2006
Corporate Service Center
• Maintained and controlled profitable inventory levels
• Ordered merchandise from warehouse via computerized inventory systems
• Maintained tally of units and invoice numbers processed
• Assisted customers in the selection of merchandise needed
• Accepted items returned by customer and ensured appropriate credit
• Alloted and routed merchandise to proper locations
• Removed incoming merchandise from carton, inventoried stock and reshelved items to maintain a neat appearance in the area
Receptionist/Cashier 07/1989 – 12/2000
Producer Marketing Department
• Answered mulit-line phone with professionalism and patience
• Transferred calls, took accurate detailed messages for voicemail system
• Directed and accompanied visitors and business representatives to designated areas
• Performed various clerical duties such as: typing, filing, distributing mail in a timely and efficient manner
EDUCATION
Woodlawn Prep High School 07/1977 Chicago, IL
CERTIFICATIONS
Central States SER, 02/1989 – 07/1989 Chicago, IL
Jobs for Progress
American Business Institute 10/1982 – 12/1983 Chicago, IL
FELECIA R. HALLEY
Chicago, Illinois
*******.******@*****.***
EXECUTIVE SUMMARY
Dependable individual with an extensive background in Customer Service, and Administrative Functions. Able to multi-task and work in any diverse environment. Knowledgeable in Microsoft Application and typing 35WPM.
WORK EXPERIENCE
IBF Property Management 05/2011 – 02/2012 Chicago, IL
Real Estate Leasing Agent
• Provide information about the property and the community to the prospect client
• Scheduling appointments to the property and determine if the community can meet the qualifications of prospective client
• Leasing the apartment under acceptable and pre-determined conditions
• Explain to client all leasing policies
• Keeping track of all leasing paperwork, including the application papers, leasing agreements, employment and credit checks and lease move-in packets
• Complete service requests and correspond to the maintenance department
• Maintaining accurate and a thorough knowledge of all the aspects of the property, specifically in areas like leasing and pricing information, availability, expiration of leasing contracts, and the sizes of properties
Health Care Service Corporation/Blue Cross and Blue Shield of Illinois
Administrative Clerk II 03/2006 – 09/2009 Chicago, IL
Consumers Markets/Membership-Over 65
• Process incoming and outgoing mail
• Assemble, Proof and mail completed letters
• Membership sorting of incoming documents
• Batching of membership documents to Imagining
• Process Unidentified requests (Cash Receipts)
• Provided back up to the Customer Service Phones report desk
• Process & Distribute all Customer Service Phones faxes
• Responsible for updating of Fax Log
• Prepared fulfillment kits for members
• Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies and other applicable corporate and departmental policies
FELECIA R. HALLEY, Page 2 (*******.******@*****.***)
Records Control Clerk 02/2001 – 03/2006
Corporate Service Center
• Maintained and controlled profitable inventory levels
• Ordered merchandise from warehouse via computerized inventory systems
• Maintained tally of units and invoice numbers processed
• Assisted customers in the selection of merchandise needed
• Accepted items returned by customer and ensured appropriate credit
• Alloted and routed merchandise to proper locations
• Removed incoming merchandise from carton, inventoried stock and reshelved items to maintain a neat appearance in the area
Receptionist/Cashier 07/1989 – 12/2000
Producer Marketing Department
• Answered mulit-line phone with professionalism and patience
• Transferred calls, took accurate detailed messages for voicemail system
• Directed and accompanied visitors and business representatives to designated areas
• Performed various clerical duties such as: typing, filing, distributing mail in a timely and efficient manner
EDUCATION
Woodlawn Prep High School 07/1977 Chicago, IL
CERTIFICATIONS
Central States SER, 02/1989 – 07/1989 Chicago, IL
Jobs for Progress
American Business Institute 10/1982 – 12/1983 Chicago, IL
Contact this candidate