Experienced Customer Service Representative

NN

NAYDEAN NOEL

**** ******* ******* #****, ** Porte, Tx. 77571

281-***-**** (Home) 281-***-**** (Fax)

224-***-**** (Cell)

Email: **********@*****.***

SUMMARY

Complimentary background as a Customer Service Representative with over 15 years experience. Collective experience as a Collection Specialist in calling customer with past due balances and fraudulent accounts. Very knowledgeable as a data specialist in utilizing reports and data, with excellent administrative and computer skills. I am a very ambitious and organized professional with strong leadership and communication skills.

EXPERIENCE

CHASESOURCE LP, Houston, TX 09/2006 – 07/2007

Temp (Reliant Energy, Houston, TX

Customer Care Representative

• Enrolled customers for energy service.

• Assisted customers with paying their bill over the phone with a credit card

or by using a check.

• Sent correspondence to customer via fax, mail or email, about different

plans or programs.

• Discussed and explained the customer bill with them over the phone.

LTD COMMODITIES, Bannockburn, IL 02/2005 – 06/2006

Collections Specialist

• Handles large volume of calls daily, pertaining to past due balances on

customer’s account.

• Assist customers with paying their past due amounts over the phone.

• Handle fraudulent accounts.

• Helped train new employees for the collection department.

STAFFING NOW, Buffalo Grove, IL 10/2004 – 01/2005

Temp (LTD Commodities, Bannockburn, IL)

Correspondence Specialist

• Assisted customers via email and over the phone about their complaints.

• Handled customer complaints about incorrectly shipped items, shortages,

never received items, piece replacements, wrong merchandise received,

duplicate shipments, returns and cancellations via email.

• Spam blocker

MOORE WALLACE NA., Libertyville, IL 03/2000 – 04/2004

An RR Donnelley Company

Data Specialist/Customer Service Representative

• Exported and formatted daily, weekly and monthly reports in Access and

Excel, and emailed or mailed reports to the sales representative or customer.

• Built formulas in Excel for the reports.

• Pulled reports and distributed to proper personnel

COMCAST, Libertyville, IL 01/1996 – 11/1999

Formerly AT&T Broadband & Internet Service

Lead Customer Service Representative

• Generated reports in Excel to be printed out, and inputted data on

commercial and bulk accounts.

• Handled the daily banking.

• Administered and monitored 10 employees, regarding daily work

assignments and assisted with other problems that may occur.

Trans World Airlines (TWA), Chicago, IL 08/1989 – 11/1995

Customer Service Representative

• Booked reservations for customers for all parts of the country.

• Helped travel agencies clear seats for their clients for flights.

• Handled passenger inquiries about lost luggage, flight information

and weather conditions for travel.

TITAN SECURITY LTD, Chicago, IL 08/1987 – 11/1989

Security Officer

• Monitored employees as they entered or left the premises.

• Performed hourly checks around the building to ensure safety and security.

• Logged in truckers as they dropped off or picked up merchandise

EDUCATION

• Lincoln University, Jefferson City MO, Major Nursing

• Professional Career Center, Chicago, IL Travel and Tourism

• Computer Systems Institute (CSI), Gurnee, IL Medical Billing

and Coding, Microsoft Office Specialist and QuickBooks

TECHNICAL

SKILLS

• PC’s and related software such as:

• Microsoft Word, Excel, Access, PowerPoint, Medisoft, Outlook and

• QuickBooks software tools

• SAP operating system

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