Manager Customer Service
Resume:
Kevin W. Marketon
***********@***.***
*** ******* **, ********, ** 29673
OBJECTIVE
To obtain a management or key contributor position in a logistics, procurement, planning, or sourcing management activity that would enable me to utilize the technical and management skills acquired from over 20 years of experience in procurement, logistics management, production control, auditing, supplier management, contracts administration, cost savings, negotiation, and leadership.
EDUCATION
Supply Chain Leadership Institute, Lockheed Martin Corporate Leadership Excellence Program)
Lockheed Martin, Bethesda, MD (Oct 2011) (Enrollment limited to top 5% of workforce and must be nominated by a Director.
Master’s Degree, Business Administration (1989)
Webster University, St. Louis MO
Bachelor’s Degree, Journalism (1982)
Central Washington University, Ellensburg, WA
Certified Six Sigma Green Belt (2001)
General Electric, Greenville, SC
Certified LM 21 (Six Sigma) Green Belt (2006)
Lockheed Martin, Greenville, SC
EXPERIENCE
Lockheed Martin, Greenville, SC
2003 – Present
SUBCONTRACT ADMINISTRATOR, STAFF (Leader of Supplier Management/Supplier Relationship Program)
January 2011 –Present
Responsible for the performance monitoring and mission success of over 650 parts suppliers and contract service providers supplying parts, raw materials, and metal fabrication and avionics repair services to Lockheed Martin’s Greenville, SC facility.
Developed and implemented a system that prepares and distributes a supplier scorecard system that acquires delivery performance and quality acceptance data and provides feedback to supplier base.
Recognize and reward top-performing suppliers and work to improve performance of suppliers performing below minimum standards.
Develop and bring new suppliers into our organization who can offer better quality, pricing, and reliability
Serves as the subcontract administrator for the Leading Edge Aviation Services (LEAS) subcontract, a $30 million dollar painting and fuel services subcontract, the largest subcontract on the facility.
Internal Auditor, Process Integrity/Compliance Department (Nominative Assignment)
December 2009-January 2011
Conducted internal audits of policies and procedures that were essential to our facility’s recertification of ISO 14400 and certification in the AS9100 (2000) and AS9110 programs.
Audited the existence and execution of policies and procedures that were components of these programs, identified gaps and violations, developed corrective action plans to fix these, and tracked them to closure. The success of this program is evidenced by the 100% first-time success of all audits, certifications, and re-certifications during my tenure as an auditor.
SUBCONTRACTADMINISTRATOR,STAFF (Procurement Lead P-3 and C-130 Projects)
2006 – December 2009
Responsible for the negotiations and subcontract administration management of a number of major subcontracts for Lockheed Martin’s Donaldson Center facility, to include a C-130 Hercules aircraft modification and repair project contract in Bucharest, Romania (contract value $32 million), Rolls Royce engine repair, maintenance and technical support services for several C-130 and P-3 aircraft engine repair projects (2007 spend was $21 million), and the negotiation and execution of a five-year agreement for the procurement and delivery of all aviation fuel used at our center’s facility. Provide repair parts support by acting as a procurement liaison with program management on all C-130 repair and overhaul projects and for P-3 wings overhaul and repair. Reviewed and assigned all aircraft production purchase requisitions to a team of six buyers and monitor the progress of hundreds of purchase requisitions and orders. Served as implementation manager for an aviation chemicals management company that was awarded the project subcontract for chemical management at our facility. Currently serving as the subcontract manager for the Leading Edge Aviation Services subcontract which covers aircraft painting and fuel cell repair projects. Extensive use of SAP in these positions. Received rating of High Contributor (limited to top 20 percent of employees) on all performance appraisals during my tenure in this position.
Assisted in the Government Property Department from June 2009 to the present, as the incumbent Government Property Manager was terminated. Successfully negotiated a contract with a Conoco/Phillips 66 aircraft fuel subcontractor on a five-year pricing agreement for providing aviation fuel to our facility. Demonstrated experience as a contracts negotiator by negotiating a contract with a chemical services provider, Haas/Avchem, and managing the implementation of their programs, equipment, and employees into our facility.
SUBCONTRACT ADMINISTRATOR STAFF (OEM SOURCING TEAM LEADER)
2005 – 2006
Supervised the daily operations of an 8 person procurement team of subcontract administrator buyers, contract workers, and a sales representative in support of the OEM Corporate Contract with the Defense Logistics Agency (DLA) supporting aircraft spares and repair parts for Lockheed Martin aircraft currently used by the US Navy, US Air Force, and US Coast Guard), with an value of over $20 million. Supervised the sourcing, proposal development, purchase requisition, purchase order placement and administration of potential and actual items on the contract, and trains and develops employees. Significant experience buying castings and forgings .Responsible for ensuring that the team operates in a manner that is compliant to all applicable Federal Acquisition Regulations (FAR) and Defense Federal Acquisition Regulations (DFAR). Led a proposal effort that added approximately 790 parts to the corporate contract in 2006 and, immediately thereafter, led a repricing effort for approximately 1200 parts for the fourth option period of the contract (FY08 through FY10). Received performance rating of Exceptional (rating limited to top five percent of employees) for the one year I served in this position. Nominated for the Lockheed Martin Global Supply Chain Management Achievement Award.
SUBCONTRACT ADMINISTRATOR SENIOR (SOURCING TEAM LEADER ) 2003 – 2005
• Develops subcontract specifications, work statements, and terms and conditions for the procurement of specialized materials and equipment. Prepares bidders packages, conducts bidders' conferences, analyzes and evaluates proposals, negotiates subcontract provisions, selects or recommends subcontractors, writes award, and administers resulting subcontracts. Extensive use of SAP in this position. Negotiates and coordinates additions, deletions, or modifications to subcontracts. Participates with contracts administration and purchasing to develop subcontract policies and procedures. Received performance ratings of Exceptional and High Contributor (rating limited to top 20% of employees) in this position over a two-year period. Achieved over $350,000 in negotiated cost savings during FY 2004 Designed and implemented the sourcing portion of the SAP program (ZLINK), which reduces the amount of time to research pricing history and create RFQ’s by 80%. Introduced electronic auctions into the sourcing section, conducting five auctions with a minimum value of $100,000 each. Selected to serve as lead subcontract administrator of a six-person sourcing section
United Technologies (Carrier Commercial Refrigeration), Spartanburg, SC
2002-2003
PRODUCTION CONTROL MANAGER
Served as manager of the production control department and stockroom. Responsible for the accuracy and accountability of $7.2 million of in-house inventory. Supervised 33 hourly workers and three salaried supervisors. Supervised the production planning of seven different refrigeration assembly lines which produced an average of 500 commercial refrigerators a day. Used AS-400 based ERP system. Responsible for the procurement and subcontract administration for sheet metal parts and components. Reported directly to the Senior VP of Manufacturing.
• Continually improved operating efficiencies by closely monitoring subcontractor performance and developing a performance tracking system to identify supplier performance trends.
• Developed a method of delivering items from the shipping dock to the manufacturing area, saving unnecessary material movement to and from the stockroom for high-use items.
• Developed and implemented a production planning system that supplemented an antiquated MRP system that improved visibility of production accomplishment and enabled quicker identification of problem areas.
General Electric Gas Turbines, Greenville, SC
2000-2002
SENIOR BUYER
Served as senior buyer and contract administrator for the subcontracted raw material and machining operations of exhaust gas nozzles on power generation gas turbines. Used Oracle and COPICS ERP systems during my tenure.
• Negotiated and maintained contracts with an annual value of $22.1 million through the use of blanket purchase orders on contracts ranging from raw material castings to machining processes (all operations prior to assembly into the finished product).
• Evaluated and reported supplier performance trends and conducted on-site supplier capacity audits.
• Maintained status of supplier’s production and did what was necessary to ensure that the manufacturing facility’s production was not interrupted due to stock-outs.
• Successfully completed Green Belt training and obtained Green Belt certification.
Rockwell Automation, Greenville, SC
1996 – 2000
MATERIALS SUPERVISOR
Supervised a three-person production control team and a 15 person stockroom operation supporting a 250,000 sq. foot facility generating $450k in daily product build. Supervised the spare parts support operation; ensuring customers got timely delivery of spare parts on transmission equipment. Coordinated closely with vendors to ensure non-manufactured items were delivered on time and to an acceptable quality standard.
• Improved customer service by closely monitoring the finished goods inventory and identifying “best sellers” by historical seasonal trends and producing stock prior to demand.
• Improved the incorporation of spare parts requirements into the manufacturing schedule, which improved our on-time delivery of spare parts to our customers.
SERVICE MANAGER, WRENN HANDLING (BARLOWWORLD) Greenville, SC/Birmingham, AL
1995-1996
• Supervised 20 In-house mechanics and 22 Road Service Technicians.
• Established a high degree of customer service and responsiveness to the department.
• Researched, wrote, and processed factory warranty claims for forklifts and related material handling equipment.
• Responsible for training and professional development of all mechanics.
• Established a customer visit program which allowed on-site consultations with suppliers and promotion of preventive maintenance services.
U.S. Army, Various Assignments Worldwide
1985–2005
U.S. Army Officer (Ordnance Corps) for 20 years, specializing in tank and automotive maintenance management, serving worldwide in a number of procurement assignments, highlights include:
• Commanding Officer of a 334-soldier heavy automotive, armament, and ground support equipment maintenance company headquartered in Hanau, Germany. Management responsibilities included command responsibilities of 334 soldiers, a $55.7 million customer spare parts budget and a fleet of over 200 vehicles. This maintenance company (149th Maintenance Company) specialized in direct and general support maintenance for tracked and wheeled vehicles, boats, bridges, power generation equipment, weapons, and communications equipment. This company operated a supply support activity (SSA) that operated at a wholesale supply level, and maintained an inventory accuracy level of over 98% at all times.
• Missile Material Officer for United States Army Europe, responsible for spare and repair parts supporting Army missile systems in Germany (MLRS, Lance, Hawk, Patriot, Avenger, Stinger), to include procurement from host nation vendors and coordination with National Inventory Control Points.
• Supply Officer (S-4) on two separate assignments, managing multi-million dollar accounts and operating budgets for spare parts, travel, fuel, ammunition, food, and general supplies.
Kevin W. Marketon
***********@***.***
334 Highway 20, Piedmont, SC 29673
OBJECTIVE
To obtain a management or key contributor position in a logistics, procurement, planning, or sourcing management activity that would enable me to utilize the technical and management skills acquired from over 20 years of experience in procurement, logistics management, production control, auditing, supplier management, contracts administration, cost savings, negotiation, and leadership.
EDUCATION
Supply Chain Leadership Institute, Lockheed Martin Corporate Leadership Excellence Program)
Lockheed Martin, Bethesda, MD (Oct 2011) (Enrollment limited to top 5% of workforce and must be nominated by a Director.
Master’s Degree, Business Administration (1989)
Webster University, St. Louis MO
Bachelor’s Degree, Journalism (1982)
Central Washington University, Ellensburg, WA
Certified Six Sigma Green Belt (2001)
General Electric, Greenville, SC
Certified LM 21 (Six Sigma) Green Belt (2006)
Lockheed Martin, Greenville, SC
EXPERIENCE
Lockheed Martin, Greenville, SC
2003 – Present
SUBCONTRACT ADMINISTRATOR, STAFF (Leader of Supplier Management/Supplier Relationship Program)
January 2011 –Present
Responsible for the performance monitoring and mission success of over 650 parts suppliers and contract service providers supplying parts, raw materials, and metal fabrication and avionics repair services to Lockheed Martin’s Greenville, SC facility.
Developed and implemented a system that prepares and distributes a supplier scorecard system that acquires delivery performance and quality acceptance data and provides feedback to supplier base.
Recognize and reward top-performing suppliers and work to improve performance of suppliers performing below minimum standards.
Develop and bring new suppliers into our organization who can offer better quality, pricing, and reliability
Serves as the subcontract administrator for the Leading Edge Aviation Services (LEAS) subcontract, a $30 million dollar painting and fuel services subcontract, the largest subcontract on the facility.
Internal Auditor, Process Integrity/Compliance Department (Nominative Assignment)
December 2009-January 2011
Conducted internal audits of policies and procedures that were essential to our facility’s recertification of ISO 14400 and certification in the AS9100 (2000) and AS9110 programs.
Audited the existence and execution of policies and procedures that were components of these programs, identified gaps and violations, developed corrective action plans to fix these, and tracked them to closure. The success of this program is evidenced by the 100% first-time success of all audits, certifications, and re-certifications during my tenure as an auditor.
SUBCONTRACTADMINISTRATOR,STAFF (Procurement Lead P-3 and C-130 Projects)
2006 – December 2009
Responsible for the negotiations and subcontract administration management of a number of major subcontracts for Lockheed Martin’s Donaldson Center facility, to include a C-130 Hercules aircraft modification and repair project contract in Bucharest, Romania (contract value $32 million), Rolls Royce engine repair, maintenance and technical support services for several C-130 and P-3 aircraft engine repair projects (2007 spend was $21 million), and the negotiation and execution of a five-year agreement for the procurement and delivery of all aviation fuel used at our center’s facility. Provide repair parts support by acting as a procurement liaison with program management on all C-130 repair and overhaul projects and for P-3 wings overhaul and repair. Reviewed and assigned all aircraft production purchase requisitions to a team of six buyers and monitor the progress of hundreds of purchase requisitions and orders. Served as implementation manager for an aviation chemicals management company that was awarded the project subcontract for chemical management at our facility. Currently serving as the subcontract manager for the Leading Edge Aviation Services subcontract which covers aircraft painting and fuel cell repair projects. Extensive use of SAP in these positions. Received rating of High Contributor (limited to top 20 percent of employees) on all performance appraisals during my tenure in this position.
Assisted in the Government Property Department from June 2009 to the present, as the incumbent Government Property Manager was terminated. Successfully negotiated a contract with a Conoco/Phillips 66 aircraft fuel subcontractor on a five-year pricing agreement for providing aviation fuel to our facility. Demonstrated experience as a contracts negotiator by negotiating a contract with a chemical services provider, Haas/Avchem, and managing the implementation of their programs, equipment, and employees into our facility.
SUBCONTRACT ADMINISTRATOR STAFF (OEM SOURCING TEAM LEADER)
2005 – 2006
Supervised the daily operations of an 8 person procurement team of subcontract administrator buyers, contract workers, and a sales representative in support of the OEM Corporate Contract with the Defense Logistics Agency (DLA) supporting aircraft spares and repair parts for Lockheed Martin aircraft currently used by the US Navy, US Air Force, and US Coast Guard), with an value of over $20 million. Supervised the sourcing, proposal development, purchase requisition, purchase order placement and administration of potential and actual items on the contract, and trains and develops employees. Significant experience buying castings and forgings .Responsible for ensuring that the team operates in a manner that is compliant to all applicable Federal Acquisition Regulations (FAR) and Defense Federal Acquisition Regulations (DFAR). Led a proposal effort that added approximately 790 parts to the corporate contract in 2006 and, immediately thereafter, led a repricing effort for approximately 1200 parts for the fourth option period of the contract (FY08 through FY10). Received performance rating of Exceptional (rating limited to top five percent of employees) for the one year I served in this position. Nominated for the Lockheed Martin Global Supply Chain Management Achievement Award.
SUBCONTRACT ADMINISTRATOR SENIOR (SOURCING TEAM LEADER ) 2003 – 2005
• Develops subcontract specifications, work statements, and terms and conditions for the procurement of specialized materials and equipment. Prepares bidders packages, conducts bidders' conferences, analyzes and evaluates proposals, negotiates subcontract provisions, selects or recommends subcontractors, writes award, and administers resulting subcontracts. Extensive use of SAP in this position. Negotiates and coordinates additions, deletions, or modifications to subcontracts. Participates with contracts administration and purchasing to develop subcontract policies and procedures. Received performance ratings of Exceptional and High Contributor (rating limited to top 20% of employees) in this position over a two-year period. Achieved over $350,000 in negotiated cost savings during FY 2004 Designed and implemented the sourcing portion of the SAP program (ZLINK), which reduces the amount of time to research pricing history and create RFQ’s by 80%. Introduced electronic auctions into the sourcing section, conducting five auctions with a minimum value of $100,000 each. Selected to serve as lead subcontract administrator of a six-person sourcing section
United Technologies (Carrier Commercial Refrigeration), Spartanburg, SC
2002-2003
PRODUCTION CONTROL MANAGER
Served as manager of the production control department and stockroom. Responsible for the accuracy and accountability of $7.2 million of in-house inventory. Supervised 33 hourly workers and three salaried supervisors. Supervised the production planning of seven different refrigeration assembly lines which produced an average of 500 commercial refrigerators a day. Used AS-400 based ERP system. Responsible for the procurement and subcontract administration for sheet metal parts and components. Reported directly to the Senior VP of Manufacturing.
• Continually improved operating efficiencies by closely monitoring subcontractor performance and developing a performance tracking system to identify supplier performance trends.
• Developed a method of delivering items from the shipping dock to the manufacturing area, saving unnecessary material movement to and from the stockroom for high-use items.
• Developed and implemented a production planning system that supplemented an antiquated MRP system that improved visibility of production accomplishment and enabled quicker identification of problem areas.
General Electric Gas Turbines, Greenville, SC
2000-2002
SENIOR BUYER
Served as senior buyer and contract administrator for the subcontracted raw material and machining operations of exhaust gas nozzles on power generation gas turbines. Used Oracle and COPICS ERP systems during my tenure.
• Negotiated and maintained contracts with an annual value of $22.1 million through the use of blanket purchase orders on contracts ranging from raw material castings to machining processes (all operations prior to assembly into the finished product).
• Evaluated and reported supplier performance trends and conducted on-site supplier capacity audits.
• Maintained status of supplier’s production and did what was necessary to ensure that the manufacturing facility’s production was not interrupted due to stock-outs.
• Successfully completed Green Belt training and obtained Green Belt certification.
Rockwell Automation, Greenville, SC
1996 – 2000
MATERIALS SUPERVISOR
Supervised a three-person production control team and a 15 person stockroom operation supporting a 250,000 sq. foot facility generating $450k in daily product build. Supervised the spare parts support operation; ensuring customers got timely delivery of spare parts on transmission equipment. Coordinated closely with vendors to ensure non-manufactured items were delivered on time and to an acceptable quality standard.
• Improved customer service by closely monitoring the finished goods inventory and identifying “best sellers” by historical seasonal trends and producing stock prior to demand.
• Improved the incorporation of spare parts requirements into the manufacturing schedule, which improved our on-time delivery of spare parts to our customers.
SERVICE MANAGER, WRENN HANDLING (BARLOWWORLD) Greenville, SC/Birmingham, AL
1995-1996
• Supervised 20 In-house mechanics and 22 Road Service Technicians.
• Established a high degree of customer service and responsiveness to the department.
• Researched, wrote, and processed factory warranty claims for forklifts and related material handling equipment.
• Responsible for training and professional development of all mechanics.
• Established a customer visit program which allowed on-site consultations with suppliers and promotion of preventive maintenance services.
U.S. Army, Various Assignments Worldwide
1985–2005
U.S. Army Officer (Ordnance Corps) for 20 years, specializing in tank and automotive maintenance management, serving worldwide in a number of procurement assignments, highlights include:
• Commanding Officer of a 334-soldier heavy automotive, armament, and ground support equipment maintenance company headquartered in Hanau, Germany. Management responsibilities included command responsibilities of 334 soldiers, a $55.7 million customer spare parts budget and a fleet of over 200 vehicles. This maintenance company (149th Maintenance Company) specialized in direct and general support maintenance for tracked and wheeled vehicles, boats, bridges, power generation equipment, weapons, and communications equipment. This company operated a supply support activity (SSA) that operated at a wholesale supply level, and maintained an inventory accuracy level of over 98% at all times.
• Missile Material Officer for United States Army Europe, responsible for spare and repair parts supporting Army missile systems in Germany (MLRS, Lance, Hawk, Patriot, Avenger, Stinger), to include procurement from host nation vendors and coordination with National Inventory Control Points.
• Supply Officer (S-4) on two separate assignments, managing multi-million dollar accounts and operating budgets for spare parts, travel, fuel, ammunition, food, and general supplies.
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