Resume

ALEJANDRA RUIZ

**** ****** ***** • El Paso, Texas 79907

915-***-**** • *********.****@****.***

OPERATIONS MANAGER: Logistics, Branch Management, Account Management

Results-oriented leader with 17 years experience driving operational excellence for a variety of corporations. Customer-focused manager skilled in implementing best practices across organizations to promote superior levels of client service and customer satisfaction. Logistics expert adept at streamlining branch operations to consistently deliver highly accurate, on-time, quality production. Areas of expertise:

Logistics • Account Management • Sales/Business Development • Service Delivery • Operations Management

Revenue Expansion • Managerial Leadership • Team Building • Customer Service • Fluent in Spanish

PROFESSIONAL EXPERIENCE

EIS, El Paso, Texas • 1996-2008

Distributor of process materials, production items, and motor repair shop materials for the electrical, electronic, and industrial markets.

Branch Manager (1999-2008)

Headed an 8-member team to run all strategic and tactical branch operations, overseeing functions including product sourcing, purchasing, materials handling, logistics, collections, and human resources. Managed a $2M inventory along with consignments to customer locations. Supported outside sales force in a critical business development role and developed/maintained relationships with key suppliers.

• Exceeded corporate goals for inventory turns and increased return on asset turns while holding branch expenses well below budget expectations.

• Increased sales 33% as a key contributor to both major national corporate account wins and the expansion of existing account revenues.

• Successfully led the complete integration of an acquired company into branch operations, maintaining the highest levels of employee morale and a low turnover rate.

• Secured long-term contracts with the negotiation, installation, and management of customer consignment deals.

• Consistently recognized for outstanding performance, sales excellence, and leadership with multiple corporate awards.

Inside Sales (1996-1999)

Managed $6M in annual sales to the El Paso and Juarez markets, overseeing sourcing, quotes, price negotiations, order processing, purchasing, and delivery functions.

• Significantly grew sales within the El Paso and Juarez markets by developing and penetrating the existing customer base and by instituting disciplined, customer-focused sourcing and quoting procedures.

• Improved customer delivery time frames by collaborating and negotiating with suppliers to ensure on time purchasing and materials turnarounds.

• Enhanced customer service and satisfaction by offering alternative materials solutions when lead times stretched beyond requirements.

• Trained inside sales and purchasing teams in the Guadalajara, Monterrey, and Chihuahua markets.

• Achieved the prestigious Western Division Inside Sales Representative of the Year award.

PACK CRATE N SHIP, El Paso, Texas • 1991-1996

Local provider of packing, shipping, and electrical/appliance installation services.

Secretary

Supervised and directed a 7-member team along with managing company books and serving in a front-lines customer service role. Managed payroll and accounts receivable/payable.

• Improved corporate bottom line by driving the collection rate to 80% of past due accounts.

EDUCATION

Bachelor of Business Administration in Finance and Management

University of Texas, El Paso, Texas 1995

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