Management

Top performer with exceptional interpersonal, communication and public relations skills that allow the development of strong rapport with individuals on all levels. Outstanding record of achievement coupled with the ability to build and direct a business to profitability through leadership, creativity, effective management and the motivation and development of staff to maximum potential. Adept at analyzing and resolving problems and developing and instituting the needed procedures and responses. A consistent high level of performance dealing with people and services requiring solid management, organizational, time management and negotiating abilities. Results oriented, highly motivated to succeed. Energetic and assertive, adept at the coordination and implementation of multi-faceted operational procedures in established operations. A sound professional attitude with pride in personal performance. Seeking a position that will challenge and use management, sales experience, education, and acquired skills to positively impact company performance and profitability, while providing personal and professional growth.

Proficient in Windows XP & Vista MS Office 2003/2007, Excel, PowerPoint, Outlook Web Access, Xactimate

Professional Excellence

----------------------------Insurance Claims Adjuster-----------------------------

2008-Present

Wardlaw claims, Hurricane Ike, Farmers Insurance

Expertise in providing seamless insurance claim support and customer service to clients. History of representing employers with a highly professional image through personal client contact and proactive phone communication. Reputation for avoiding conflict by demonstrating compassion and empathy. Background of carefully investigating situations and providing satisfactory solutions.

Rory D. Layne

2327 bottom Fork Road | Mansfield, Ar 72944 | 479-***-**** | *********@*****.***

-------------------------------Triple ”R” Construction------------------------------

2004-2008

(Owner)

Results-oriented, hands-on construction and development professional in all facets of the industry. Estimated cost of manpower, materials, and equipment: prepared bid packages and proposals. Supervised construction projects guaranteeing top levels of profitability, productivity, and quality. Ensured full compliance to blueprints and specifications. Maintained excellent client relations. Trained and supervised roofers, insulation crews, and interior/exterior painters.

--------------------------Hartshorne Carbon Company----------------------------

2001-2004

(Operations Manager)

Responsible for the management and control of all coal mining operations. Handled the processing of procedures, human resources and financial performance. Initiated and instructed the continuing education, training, and certification of new and experienced employees. Worked with limited administrative support, which requires ability to "wear all hats."

------------------------------United States Army----------------------------------

1979-2000

(Retired)

Highly qualified, resourceful management professional with year-over-year success in improving team capabilities, meeting international deployment objectives, developing and executing strategic plans, and raising funds for key programs. Strong communicator, advocate, counselor, and relationship developer. Combine leadership and technical skills to identify, evaluate, and resolve problems with large-scale, complex operations, often within heavily regulated environments. Repeated success guiding highly skilled, cross-functional teams; able to build solid relationships with upper-level executive leaders and achieve consensus across multiple organizational levels. Extensive experience with multimillion-dollar budget, program, and project management. Proficient in the achievement of goals despite limited resources and tight timeframes. Excellent trainer, mentor, facilitator, coach, and problem solver.

Rory D. Layne

2327 bottom Fork Road | Mansfield, Ar 72944 | 479-***-**** | *********@*****.***

Education

• General, David Starr Jordan High School, Long Beach, California, 1977, 3.2 GPA

• Wildlife/Forestry Conservation, North American School of Conservation, Scranton, Pennsylvania, 1987, 3.0 GPA

• Horseshoeing, Forge Work, Anatomy of the Hoof & Leg Conformation, Lameness/Disease, Oklahoma Farrier’s College, INC., Sperry, Oklahoma, 1988, 4.0 GPA

Continuing Education and Certifications

• The Environmental Management Course, Ensafe Inc., Fort Hood, Texas, 1998 (24 Hours).

• Safety Coordinator’s and Risk Management Seminar, Safety Director III Corps, Fort Hood, Texas, 1997 (2 Days).

• Hazard Communication (HAZCOM), Safety Director III Corps, Fort Hood, Texas, 1988 (24 Hours).

• Technical Transportation of Hazardous Materials Course, Defense Ammunition Center & School, Fort Hood, Texas, 1998 (80 Hours).

• Texas Adjuster All Lines Adjuster Pre-Licensing, Wardlaw Training Center, Waco, Texas, 2008 (4 Days).

Awards

Numerous personal awards for superior and professional job performance, including:

• President of the United States Meritorious Service Medal

• Secretary of the Army Commendation Medal (three separate awards)

• Secretary of the Army Achievement Medal (three separate awards)

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