Siebel TL
Resume:
SUMMARY
Total experience of **+ years with ** years in IT & 3 years functional experience in Customer Relations & Sales & Distribution
Having extensive experience in Healthcare , finance 7 insurance sectors.
Handled/managed the large/medium projects as Project Manager/Leader/Tech Lead and also got trained on “Project Management & Project Leadership skills”.
Total 5 years of experience in CRM Applications with 5 years on Siebel
Siebel consultant with 5 years of experience in designing, configuration, upgrades projects including Pre Sales activities.
5 plus years of experience in managing full life cycle Global CRM implementations in Siebel Customer and Employee facing applications using the onsite/offshore delivery model in implementation, Upgrade & maintenance projects.
Extensive experience in interfacing with all level executives incl. top level, middle level & user level and understanding the business requirements, Analysis and preparing Gap Analysis
Making proposals in response to RFIs (Request For Information) / RFPs (Request For Proposal).
Experienced with Siebel 7.8, 7.7, 7.5, 7.0 and 6.x versions
Successfully implemented Siebel Call Centre and sound knowledge of Midmarket and thorough understanding in Siebel call center application, Siebel sales application, Siebel Service and configured different models
Strong functional sales force automation and field force automation, customer relationship management (CRM) package with analysis, configuration, troubleshooting, user manual documentation and training.
Worked on High Level & Low Level Design Documents
Worked on new features of Siebel 7.7 like iHelp & Home screen Page configuration
Having good knowledge of Siebel Pricing
Worked with EIM, EAI and other integration technologies like MQ series
Worked extensively with Actuate Reports
Configured VBC’s (Virtual Business Components)
Performed different levels of testing and worked extensively with testing cases, test methodologies, writing test plans
Wrote Search Specs to filter the data at Applet & BC level & also used Visibility Control.
Extended the columns on existing tables at server level and used them for new enhancements.
Design and Development using Siebel Tools incl Creating Screens, Views and Applets for and Configure existing Siebel Sales & Service Modules to meet the requirements wherever possible.
Worked on Workflow Design and configuration.
Process and close the Trouble Tickets submitted by the users, which also involved direct interaction with the end application user.
Hands on experience in working with my SAPCRM
Hands on experience in working with ERP (SAP S&D) module for 3 years on 2 implementations
2 Years of experience in VB & Oracle
3 years of functional experience Customer relationships management and logistics i.e. Sales & distribution
Trained on SAP CRM 4.0 Over view and CRM 4.0 Base customizing (CR 100) by SAP LABS
Professional Appreciations:
You are very special yourself, I hope you know! Good catch today on the TPC list price issue (same as write-ins) - you really are good at seeing the issues quickly - thanks for all your help!
- Yvonne Green, Project Manager, Honeywell, E-Mail: ******.*****@*********.***
I would like to thank you for your contributions to the project and say that it has been a pleasure working with you. You have always displayed a great attitude and been willing to do whatever it takes to get the job done in a professional way. I wish you well on your new project, your career, and in life.
- Dick Rowe, Sr. Project Manager, Honeywell, E-Mail: ****.****@*********.***
I have really enjoyed working with you these past months. You have taught me so much about CRM and helped me so much getting things ready for our project to go live. I wish you only the best. I know that good things are going to come your way. Who knows, we may get to work together again one day.
- Donnell, Honeywell, E-Mail: *****.******@*********.***
The thanks should go to you Raghu, for all the help and time you gave to me and this project. It is very amazing how you picked up on our business needs.
Best of luck to you !!!
- Jason Coolman, Honeywell, E-Mail: *****.*******@*********.***
Good Job Raghu, Sanju, Jose and Rusty in fixing all critical bugs.
- Jimmy Pringle, Program Manager, GMACInsurance, E-Mail: *****.*******@*************.***
I know when you come to talk to me sometimes I'm very busy and can't really give your issue the attention you need, but I do want to commend you both for stepping up and making significant contributions not under the best of circumstances.
- Biggers Jose, Project Manager, GMACInsurance, E-Mail: ****.*******@*************.***
Thanks for all the efforts put in the migration of Seibel CRM. We appreciate the effort and your offer to complete the task fully before leaving for your next company.
Wish you all the best in your new venture. Do not hesitate to call back if you ever change your mind.
Best wishes.
- Bandana Sinha, CIO, Tata Consultancy Services Limited, E-Mail: *******.*****@***.***
I always appreciate your Project Management and problem solving, mitigation skills. You are always on the top of the job and get it done in time by handling all your colleagues, team members and stake holders smoothly.
- Rama Pabbathy, Account Manager, TCS, E-Mail: ****.********@***.***
SKILLS
SKILL SUMMARY
Major Skills : Project Management
Operating Systems : Windows XP, Window 3.xx/95/98/NT, UNIX
ERP : SAP-SD Module 4.6B
CRM : Siebel (6.x, 7.0, 7.5, 7.7 & 7.8 versions), mySAPCRM
MS Technologies : MS Project, Visio, PowerPoint etc.
Data Bases : Oracle, MS-SQL Server
Development Tools : Visual Basic 6.0, Dot Net, SQL-Plus 8.0, 9.0, Actuate Reports
PROFESSIONAL EXPERIENCE
Employer: Takeda Pharmaceuticals North America, Inc.
Designation: BA III Nov 2007 – Till Date
Responsibilities:
Acting in “Project Manager” role for Siebel
Leading team of 15
Resource requirement gathering & Resource planning for different releases
Team management, taking care of all problems
Technical Design, reviewing designs & development.
Involved in 4 releases
Involved in major integration project of “Sales Force Integration Project”, which is integrating Takeda & TAP sales organizations.
Managing 3 Siebel applications like T-Rx, TTrack & Medisource.
Employer: Birlasoft Inc
Designation: Manager
Responsibilities:
Acting in “Account Manager” role for Empire Today account
Leading team of 15 in this account
Resource requirement gathering & Resource planning for this account
Negotiating with client
Team management, taking care of all problems
Doing appraisals for the team.
Empire Today, Chicago Feb 2007 – Nov 2007
Project : Siebel Empower Project
Role : Project Manager/Functional Lead
ET has implemented Siebel earlier. They had planned to build Siebel Pricing, Quote & Order facilities for all their future quotes for SR’s & Opportunities. It is complex project with lot of constrains, requirements and limitations of HPS pricing policies. Total team size is 4.
Role in the Project:
Project initiation, estimate efforts & resource planning
Applet/View/Screen configuration, realignment of views & screens
Working on Siebel Workflows, Assignment Manager
Fixing new application using browser and server side scripting on objects like BC’s, Applets & business services.
Business Component configuration using User properties, Scripting and EAI/EIM / Integration objects
Reconfigured all workflows. Created RCR’s to meet new reqt’s
Timely completion of Deliverables and meeting stringent timelines
Conducting KSS & Training planning for team members
Allocation of Tasks to team members
Analysis of their current Siebel repository and finding out Siebel inventory
GMAC Insurance Nov 2005 – Feb 2007
Project : Upgrade of EPIC (Siebel) project from 6.x to 7.8
Role : Technical Lead
GMACI has implemented Siebel 6.x version (of eFinancials) nearly 5 years back and maintaining it on the name of EPIC. They had planned for upgrade of this EPIC from 6.x to latest version of 7.8, which is more user friendly and web enabled.
Role in the Project:
Upgrade from 6.x to 7.8.2 in 4 environments like Development Environment, System Testing, UAT Environment & Production Environment
Project initiation, estimate efforts & resource planning
Applet/View/Screen configuration, realignment of views & screens
Fixing new application using browser and server side scripting on objevts like BC’s, Applets & business services.
Business Component configuration using User properties, Scripting and EAI/EIM
Reconfigured all workflows. Created RCR’s to meet new reqt’s
Doing Siebel Server Administration, Repository Migration and SRF deployment
Integrating with external applications like Filenet,
Timely completion of Deliverables and meeting stringent timelines
Conducting KSS & Training planning for team members
Allocation of Tasks to team members
Honeywell, Phoenix Apr 2005 – Oct 2005
Project : Siebel C&D Pricing Design
Role : Project Manager/Functional Lead
Honeywell (HPS Division) has implemented Siebel earlier. They had planned to use Siebel Pricing, Quote & Order facilities for all their future quotes for SR’s & Opportunities. It is complex project with lot of constrains, requirements and limitations of HPS pricing policies. Total team size is 4.
Responsibilities:
Project initiation, kick off, estimate efforts & resource planning
Preparation of Master Project Plan, conducting Check points
Interacting with all business & technical core team of HPS and collect the requirement, GAP Analysis.
Understand customer business goals, requirements & acceptance criteria and prepare High level design documents
Coordination with client for all requirements including Hardware & Software requirements
Preparation of detailed Solution Document, which covers both functional & Technical design requirements.
Timely completion of Deliverables and meeting stringent timelines
Allocation of Tasks to team members
Analysis of their current Siebel application and finding feasible solution for client
Interfaces planning/design for order interfacing with back-end systems
Recommendations for Software/Hardware by analyzing current versions/assets compatibility for Siebel 7.5 including Third-Party software like Actuate Reports & Database (Oracle)
Preparation of design documents for Opportunities, Accounts, Quotes & Orders screen design & configuration
Employer: TCS Ltd
Ultimatix CRM, IN Oct 2004 – Mar 2005
Project : Siebel 7.5.2-7.7.2 Upgrade
Role : Project Manager
Ultimatix CRM is Sales & Marketing team application. It is Siebel Sales Application. Ultimatix has initially used 7.0.3 and subsequently upgraded to 7.5.3.8 in the beginning of 2004 and planned to upgrade it to 7.7.2. Hence, CRM Practice team is invited to take up this project. Total team size is 8.
Responsibilities:
Project initiation, estimate efforts & resource planning
Preparation of Master Project Plan, WSR’s (Weekly Status Reports)
Understand customer business goals, requirements & acceptance criteria and prepare High level design documents
Coordination with client for all requirements including Hardware & Software requirements
Timely completion of Deliverables and meeting stringent timelines
Meeting the iQMS (Integrated Quality Management Systems) requirements for deliverables, completing IQA (Integrated Quality Assessment) & EQA etc.
Conducting KSS & Training planning for team members
Allocation of Tasks to team members
Analysis of their current Siebel repository and finding out Siebel inventory
Analysis of total EIM Process
Running the upgrade script including pre-upgrade tasks, upgrade repository, repository
Merrill Lynch Investment Manager, NY AUG 2004 – Oct 2004
Project : Siebel 7.5.2-7.7.2 Upgrade Estimation & Proposal
Role : Project Leader
Description
MLIM is financial investments organization with Global wide operations. They have implemented Siebel Financial Services Application of 6.x and subsequently upgraded to 7.5.2.216 in the beginning of 2004 and planning to upgrade it to 7.7.2.
Responsibilities:
Understand customer business goals, requirements & acceptance criteria for this application
Coordination with client for all requirements
Involved in planning & designing of the total estimation
Allocation of Tasks to team members, timely delivery
Preparation of final report.
Analysis of their current Siebel repository and finding out Siebel inventory
Analysis of total EIM Process
Analysis of integration of current application with external applications, integration objects used
Feasibility of migrating from IBM MQ to JMS (Java Messaging Services)
General Electric- Corporate Finance, CT Jan 2004 – Jul 2004
Project : Siebel integration with NORAD
Role : TechLead (Project Leader)
Description
This is an integration project of Siebel 7.5 with third party like Norad. The project involves of Siebel application integration with external application called Norad. GE VFS division used to finance funds for vehicles purchase and there used to be default accounts, called as “Delinquent Accounts” and there are special collectors to followup and collect the payments. Till date, the total details of delinquent accounts is handled by an Front-End application called Norad and assignment of delinquent accounts used to be manual. GE has decided to integrate Siebel with Norad since their Siebel application contains all the data of account schedules and assignments can be automized. That means Siebel will act as Backend for Norad.
Responsibilities:
Understand customer business goals, requirements & acceptance criteria for this integration project
Involved in planning & designing of the total application
Allocation of Tasks to team members, timely delivery
Preparation of HLDD, LLDD & test plans & Process and Maintenance docs etc.
Completing the project as per IQMS
Modification and creation of Applets, Views & Screens as per the client's requirements and creating visibility control
Extensions of columns in 3-4 tables
Configuring new views with Visibility control incl Picklists, MVGs, Drilldowns with respect to the requirements
Configuring assignment rules based on the requirements of client
Defining the Workflow Definition, rules and actions
To make an optimising SQL query to retrieve data from Siebel of delinquent Accounts assigned to the user/collector for nearly 35 fields from 5 tables based upon the person logged in Norad. Then Norad will call this query in their programme and displays the data to the person logged on
In one of the Norad screens, the collector can update 4-5 fields with his comments after followup with the client. These have to be updated immediately in Siebel database.
A VB programme is developed for logging on to siebel using COMDATACONTROL and updation of fields (PickList fields) in siebel database
General Electric- Corporate Finance, CT Mar 2004 – Oct 2004
Project : Siebel integration with Eval (Asset Evaluation System).
Role : TechLead (Project Leader)
Description
This is a Challenging integration project of integration of Siebel 7.5 with third party like EVal. The project involves of Siebel application integration with external application called EVal. GE uses the services of third party Asset evaluation called EVal for assessing the assets of their clients. As the Eval team needs the total details of a proposal and wants to store the Eval reports/comments, GE has decided to integrate Siebel with Eval since their Siebel application contains all the data.
There are two scenarios in this integration.
Responsibilities:
Understand customer business goals, requirements & acceptance criteria for this integration project
Coordination with client for all requirements.
Involved in planning & designing of the total application
Allocation of Tasks to team members, timely delivery
Preparation of HLDL, LLDL & test plans & Process and Maintenance docs etc.
We had developed the required DLL/business service to fetch data, to covert the file to normal format from binbase 64 format etc.
Defining the Workflow Definition, rules and actions
Identification of enhancements for modifying Business Components, Business objects and other User Interfaces objects in Siebel to support the clients process i.e. modification and creation of Applets, Views & Screens as per the client's requirements and creating visibility control.
Done Application Administrations job by assigning the views and creating the responsibilities.
Configured separate Queue Manager and Queues for this purpose in MQ and auto triggering facility when ever an XML string is placed in MQ.
Merrill Lynch - MLIM Siebel7 Upgrade, NJ July 2003 – Feb 2004
Project : Siebel7 Upgrade
Role : Upgrade Expert
Description
Merrill Lynch is one of the world’s leading Financial Management and Advisory Group, primarily involved in the investment, liability, and insurance services across the globe. MLIM, a division of Merrill Lynch was using Siebel 6.2.1 eFinancial services for Opportunity, Account and Contact Management. To avail the benefits of Siebel 7 (business and technical features), they decided to Upgrade the existing Siebel 6.2.1 to Siebel 7.0.3
This project is one of the first Siebel eFinance vertical upgrades from v6.x to v7.x of its kind.
Responsibilities:
Analysis of Siebel v7.5.2 to understand the new functionality and possible issues that might arise during upgrade due to customization work done.
Upgrading Siebel eFinance Services 6.2.1 to Siebel eFinance Services 7.5.2.
Troubleshoot and resolve conflicts and errors that are upgrade specific.
Analysis and migration of scripts & Reports.
Preparation of training documents.
EAI Enhancements.
Handling Quality Procedures.
Sociéte Générale, France Oct 2002 – June 2003
Project : X-SELL: Development and Implementation
Role : Business Analyst/Back up Project Leader
Description
X-Sell is a Siebel Application, which enables Cross-selling by sharing the useful client information to all SG Investment Banking entities potentially interested and improving the whole SGIB presence on the targeted customers.
Responsibilities:
Gathering user requirements, Business Analysis, Technical feasibility, Gap Analysis, Estimation, Data mapping, Prototyping, Unit Test Case Preparation, Test Scenario Preparation, Support to the development team, Testing, Post release support after release of application.
Marks & Spencer, UK Apr2002 – Sept 2002
Project : Custom-built Call Centre & Sales Application
Role : Siebel Consultant (Configurator & Developer)
Description
This is a Siebel 7.0 Call Centre implementation. The project involves in designing, building, testing and deploying the Siebel Call Centre application. This customized application has been designed to enable the sales team personnel to generate and maintain accurate data about the Leads, opportunities, conversions, associated sales personnel information, contacts associated with each opportunity, lead, account information and activity based management.
Our team was responsible for the complete configuration and development of project.
Responsibilities:
Confirm customer business goals & acceptance criteria for the Call Centre Product
Involved in designing the total Call centre & sales application
Involved in designing using Siebel 7.5 tools and handled the study part of other modules.
Identification of enhancements for modifying Business Components, Business objects and other User Interfaces objects in Siebel to support the clients process i.e. modification and creation of Applets, Views & Screens as per the client's requirements.
Configuring Picklists, MVGs, Drilldowns and Associate Applets respect to the requirements
Defining the Workflow Definition, rules and actions
Done Application Administrations job by assigning the views and creating the responsibilities.
Development of Group and Standard report using Actuate
Creating Mobile Clients and extract the Database
NextStep Technologies, CA June 2001– Mar 2002
Project : Siebel Call Center
Role : Siebel Consultant (Configurator & Developer)
Description
This is a Siebel 6.x Call Centre implementation. NextStep Technologies is one of the leading storage networking company which manufactures and sales computer peripherals throughout geographical area. The Company’s Call Centre will get the calls every day from the customers regarding products and services, based on customer requests Call Centre Service Representatives will create service requests, theses service requests will processed by back office, then they will close the service requests.
Our team was responsible for the complete configuration and development of project.
Responsibilities:
Customizing the end user interface i.e. Screens, Views and Applets.
Business Object Layer Customization with defining Links and Joins between Business Components and using Business Objects to develop Business Logic.
Configuring Pick lists, MVGs, Drilldowns and Associate Applets respect to the requirements.
Associated in setting up SIEBEL Gateway Server, SIEBEL Enterprise Server, SIEBEL Server and MS SQL database environment
Having Knowledge on EIM, Data mapping and Creation of IFB files & Workflow.
Development of Group and Standard report using Actuate
Employer: Restile Ltd Sept 1997-Apr 2001
Position: Astt. Manager
Johnson & Johnson India Ltd, India May 1999 – Mar 2001
Project : ERP implementation
Role : SAP SD Functional consultant
Description
This is an ERP i.e. SAP implementation for SD, FICO & MM Modules. This project also mainly focused on Sales and Distribution and material management. Johnson & Johnson I Ltd is a tiles manufacturing company. The company’s objective is to provide high quality building materials in low price. They are planning to global way, so they have already opened marketing offices in U.A.E, UK etc. Our team was responsible for the complete configuration and development of Sales & Distribution Module.
Our team was responsible for the complete configuration and development of project.
Responsibilities:
Designed, Configured, and implemented SAP-SD to suit the unique requirements of Ink products distribution activity.
Customised the enterprise structure including defining the Sales Organisation, Division, Distribution Channel, Setup and Business areas, and assigned rules for business area determination.
Created sales Documents, Delivery Types and Billing Types.
Defined pricing procedure at various levels. Created new condition types, access sequences and tables, to accommodate the requirements of client. Configured condition exclusion for group to get best price.
Pricing included Material Price, Price List, Customer specific prices, Customer Discount and Material Discount.
Defined and Assigned Shipping Groups/Loading Groups and rules for Shipping Point Determination.
Defined and Assigned Item Category and Schedule Line Category.
Hindustan Inks & Resins Ltd, India Oct 1997 - Mar 1999
Project : SAP implementation for Hindustan Inks & Resins Ltd.
Role : SAP SD Functional consultant
Description
This is an ERP i.e. SAP implementation for SD, FICO, WM & MM Modules. This project also mainly focused on Sales and Distribution and material management. Hindustan Inks is a printing ink manufacturing company. The company’s objective is to provide high quality inks in low price. They are planning to global way, so they have already opened marketing office in U.S.A. Our team was responsible for the complete configuration and development of Sales & Distribution Module.
Our team was responsible for the complete configuration and development of project.
Responsibilities:
Designed, Configured, and implemented SAP-SD to suit the unique requirements of Ink products distribution activity.
Customised the enterprise structure including defining the Sales Organisation, Division, Distribution Channel, Setup and Business areas, and assigned rules for business area determination.
Created sales Documents, Delivery Types and Billing Types.
Defined pricing procedure at various levels. Created new condition types, access sequences and tables, to accommodate the requirements of client. Configured condition exclusion for group to get best price.
Pricing included Material Price, Price List, Customer specific prices, Customer Discount and Material Discount.
Defined and Assigned Shipping Groups/Loading Groups and rules for Shipping Point Determination.
Employer: STP Ltd, Hyderabad, India Apr 1995 – Aug 1997
Designation: Astt. Manager
EDUCATION
Bachelor of Technology
Master of Business Administration
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