Sales Customer Service
Resume:
John Katsaros
Objective: To secure a position implementing my skills and experience to
proactively increase your bottom line. Additionally I look forward to satisfying my
desire for a long term relationship.
Executive Summary
Innovative and results driven sales, marketing and finance professional with over 20
years ofleadership and business management expertise in the automotive industry.
Exceptional ability maintaining profitable operations, with success in capitalizing on
growth opportunities, designing and implementing marketing, sales, and advertising
strategies, while upholding fiscal integrity. Respected, trusted, and motivating leader
with a history of profit, volume and customer satisfaction achievements. Adept at
evaluating current practices and developing procedural processes that improve efficiency
and accuracy to achieve the priorities, goals, and objectives of the business.
Strengths
-Strategic PlanningiBudgetingiF inance
- Profitability Improvement
-Customer Service/Client Relationship Building
- Marketing/Sales/Advertising
- Team Leadership
-New/Used Vehicles
- Vendor Management/Contract Negotiations
Professional Experience
RAY PRICE AUTO GROUP, East Stroudsburg, PA (2004 - 2010)
As General Sales Manager, directly responsible for overall profitability and sales for this
large volume, multi-brand dealership which generates more than $50 million annually in
sales revenues. Proven track record of increasing dealership performance, consistently
producing increased revenues and taking the net profit from $600,000.00 in 2004 to $1.8
million in 2005, with a minimum of 100 increases over 2004 for five years. Managed and
supervised over fifty employees, including sales staff, finance managers, fleet services,
human resources and administrative personnel.
MANAGEMENT: Managed and directed overall administration and operation of auto
dealership which achieved an average volume of 189 units per month (110 new cars).
Re-engineered management methods which streamlined operations and increased sales
in all categories. Conducted ongoing analysis to evaluate the efficiency, quality and
productivity of all department operations.
PROFITABILITY: Honda sales volume grew by 100 from 574 in 2004 to over
1100 cars from 2005 through 2009, prevailing over the challenging economic
environment.
CUSTOMER SERVICE: Established departmental goals, which were based on
exceeding the expectations of the customer, resulting in an increase of S SI and raising
the overall rating from 80 to 92. Dramatically improved and maintained customer
satisfaction through the implementation of proactive, customer-oriented sales and
service management techniques. Successful in hiring, motivating and retaining quality
personnel by creating a positive and supportive work environment, resulting in
excellent customer satisfaction. Installed telemarketing conferences to improve sales
follow-through and utilize sales staff more efficiently.
REINHART FORD, Ephrata, PA (1998 - 2004)
As General Manager, built an integrated sales, finance and insurance operation for this
large volume Ford dealership. Strong general management qualifications in strategic
planning, organizational re-engineering, budget management and
process/productivity/quality improvement. Consistently successful in positioning finance as
a critical business partner, supportive of and responsive to the needs oflarge and diverse
operating units. Skilled in leading and developing business opportunities and marketing
strategies to maximize growth and profitability.
Selected accomplishments include:
BUDGET MANAGEMENT: Managed, analyzed and administered a multi-million
dollar budget for operating expenditures. Responsible for fmancial performance
analysis, business planning and development functions. Established budget guidelines
and analyzed budget variances to aggressively control expenditures and increase
profitability.
EMPLOYEE RELATIONS: Developed and implemented a management philosophy
of hiring the right person for the right job and provided a positive working
environment to increase morale, productivity and efficiency. Instnnnental in
developing and mentoring staff, resulting in a cooperative and creative team
environment.
ADVERTISING, PROMOTIONS & MARKETING: Organized, coordinated and
implemented advertising/marketing strategies into every day operations. Established
and set up special activities and events to promote the company and its services.
Managed and administered a monthly advertising budget of over $100,000.00.
MEDIA RELATIONS: Worked extensively with media personnel to coordinate
advertising for print and radio. Developed, directed and monitored comprehensive
communications and advertising programs through implementation of various media
designed to achieve desired results.
CHAMPION FORD, Scranton, PA(l994 -1998)
As Finance Director, led the department to an increase ofF&I profits from 550 per unit to
1725 per unit. Increased sales from 60 to 175 per unit, resulting in becoming the number
one Ford dealership in the branch. Boosted leasing from 5 to 42. Coordinated with the
owner and General Manager in all dealer event planning.
John Katsaros
509 Laurel Lake Road
Bartonsville, Pa. 18321
***********@*****.***
Contact this candidate