James Resume

James K. Boles

*** ****** **** **. 817-***-****

Trophy Club, TX 76262 *****-*****@*******.***

Operating Systems Windows Server 2000/2003, Windows 95/98/2000/XP, DOS

Software MS Outlook MS Exchange MS Office DRA

MS Access MS Excel MS Front Page MS Word

Internet Explorer Adobe Acrobat TCP/IP

Hardware Dell Laptops/Desktops HP Laptops/Desktops Dell PowerEdge Servers

Epson DLP Projector Mitsubishi DLP Projectors

CERTIFICATIONS A+ Certified

EXPERIENCE U. S. AIR FORCE, September 1995 – April 2008

SR. Systems Administrator Aug 2001-Apr 2008

 Developed and maintained info system security plans, as well as, contingency plans for over 1,200 computer systems.

 Installed, initialized, and maintained computer-based instruction systems hardware/software support for over 1,600 employees annually.

 Developed and delivered formal/informal training on computer software, hardware, and network operations.

 Upgraded audio/visual equipment in conference center, which improved functionality for all users.

 Configured/installed 70 new classroom/testing lab computers that streamlined instruction and modernized testing.

 Quickly responded and restored network resource access to multi-computer outages, decreasing downtime by 50%.

 Trained new System Administrator on all responsibilities for position to expedite qualification/certification process.

Systems Administrator Sep 1995-Aug 2001

 Installed new terminals, associated file servers, and application software.

 Served as Systems Security Officer for a worldwide network.

 Supervised 2 system administrators who maintain all computer equipment for over 600 end-users.

 Managed 8 client-support administrators for Tier 1 support, which were responsible for a broad range of more than 1,200 microcomputer systems, LANs, and worldwide networks.

 Managed and maintained over $4M+ in computer parts and equipment.

 Recognized as a “Highly Skilled Manager” by providing network oversight to 6 facilities/300+ users, with a high customer satisfaction rate.

 Referred to as an “Unparalleled Administrator” who oversaw management of 125 classroom computer systems with “zero” training deviations.

 Recovered lost end of course data after an instructor had inadvertently deleted it; saving a multitude of time and money for everyone involved.

EDUCATION

A.S., Information Technology, Community College of the Air Force, 2001

Contact this candidate