*** ***** ******* **

Duluth, GA *****

Phone: 678-***-****

Email: y5t0c4@r.postjobfree.com

OBJECTIVE:

To obtain a position that will give me an opportunity to use my experience and skills.

Joann M. Ardoin

QUALIFICATIONS:

Experienced Customer Service with 10 years experience within Call Center, A self starter with excellent communication and interpersonal skills; ability to work independently as well as a team member; high quality results for all aspect of an organization’s operations. I have superior time management abilities, detailed oriented, organized and reliable; excellent customer service and persuasion skills.

EDUCATION:

Office Technology, IVY Tech. Institute

EMPLOYMENT:

Vital Solutions: Customer Service Rep 2008-2010

Recovery Industry, having time management abilities, detailed originated made contact with customers on a daily bases received inbound and outbound calls in a call center environment, assuring with customer invoices received processed payments. Administrative duties as assigned

LiveOps: Customer Service Rep, 2008-2011

Handled inbound call to customers in a call center environment, handled placing orders, processed payments as required, answered customers inquiries, administrative duties as assigned

Green Point / Green Tree Loan Counselor 2002-2007

customer Received payments to be processed, handled misapplied payments, Manufactured Division of Moble Homes, assist customers with problems/inquiries; Manager decision making, needing assisting with rate modifications, extending payments, Administrative duties as assigned

Processed orders via phone, fax, written. Administrative duties as assigned

Conseco, Customer Rep/Account Specialist 2000-2002

Responsible for processing payments and billing, inquires answered by mixture inbound and outbounds calls or by mail, inquires/problem solving, managerial decision for problem accounts, some light collection. Respond to written inquires.

Other administratived duties required

The Associates, Customer Loan Specialist 1999-2000

Processed payments on accounts received, daily responsibilities would included mixture inbound and outbound calls in call center environments, used management abilities, answering customer inquiries, using excellent customer service and persuasion skills

EQUIFAX, Accounts Receivable Clerk 1997-1998

Processed all accounts received, Process all delinquent/charge-off hospital accounts, processed customer inquires regarding accounts. Work with customers to make arrangements for payments

REFERENCES:

Will be provided upon request

SKILLS

Fair Debt Collections Practices Act (FDCPA); Fair Billing Act (FBA); Fair Credit Reporting Act (FCRA)

Davox and Melita dialer system

Skip tracing: Equifax, Fast Data, Merlin

Credit retrieval & social search- TRW, Equifax & Experian,