Customer Service Manager

Fred D. Moreno

**** ***** ***. ****, **. *****

323-***-**** E-mail: ************@*****.***

OPERATIONS SUPERVISOR PROFILE

I am strong leader, with over 9 years of experience in effectively managing daily operations within fast-paced corporate environments. Exceptional interpersonal skills utilized in facilitating staff supervision and team building, ensuring equipment maintenance requests were completed without delays and working with management to develop and enhance procedures. Strong work flow and process improvement experience helped exceed productivity goals.

CORE STRENGTHS

Team Management/Scheduling Timelines & Accuracy Maintenance Conflict Resolution

Regulatory & Safety Compliance Written and Verbal Communications Quality-Control

EDUCATION

Oxford Institute Tarzana, Ca 913**-****-****

Xerox Training Center Ontario, Ca 91761 2005-Present

DeVry University Long Beach, Ca 908**-****-****

US Navy FPO AE 095**-****-****

SKILLS, LANGUAGES

• Windows, XP, Vista, 7, Office -Word, Excel, Power Point, Outlook

• Bilingual Spanish, ASL-Sign -Comp TIA CDIA+, Document Imaging

• IT Technician, PBX, Customer Service -LAN, Wi-Fi, DSL, Wireless, Security

• Data Entry, Dispatch, Driver, GPS -Any PC Computer, Copier, Printer, Fax operations

PROFESIONAL EXPERIENCE

TECHNICIAN MSDD Pro Tech XEROX 2011-Present

• Perform repairs, maintenance; replace parts, troubleshooting equipment laser printers, copiers and computers.

• Open and close service calls with follow up. Inventory audits, Data Entry, sending reports via MS Office.

• Installing, Set up, Programming, Running Diagnostic, Document Imaging, Networking systems. USXC1856

• I am certified Comp TIA+, CDIA+, 30+ Xerox Products, Customer Service, Installing, Set up, Programming.

TECHNICIAN Mr. Copy XEROX 2005-2008

• Responsible for field repairs, replace parts as needed of office equipment laser printers, copiers and computers

• Installing, Set up, Programming, Running Diagnostic, Document Imaging, Networking systems. TCN# 86490

• Training key personnel (2-4) of operation of products and Customer Service. I am certified Comp TIA+, CDIA+

• Open and close service calls with follow up. Inventory audits, Data Entry, sending reports via MS office.

ASSISTANT CREDIT MANAGER Don Roberto Jewelers 2003-2005

• Collect past due account 1-180 days. Make courtesy calls, Customer Service, Data entry.

• Court appearance and account management. Confirm home/work addresses, verified references.

• Field calls, Bank deposit, Cashier, Driver, train new personnel (2-6) Credit Department, Skip trace.

• Store logistic open/close, Inventory audits, Shipping/Receiving products to other stores via UPS/FedEx/ USPS

MANAGER U-haul Center 2001-2003

• Responsible for all store logistics open/close operations, Customer Service & Data entry.

• Dispatch/Receive Truck & Trailers, Sales, Install Brake controller, Wiring lights & Hitches.

• Bank Deposit, schedule employees (2-10), train new personnel cashiers & operations

• Driver, Cashier, Trainer, Dispatcher, Inventory audits, shipping/receiving daily and weekly.

ACCOUNT MANAGER Rent-A-Center 1999-2001

• Customer Service, check verified address and references. Deliver merchandise.

• Collect past due account management from collectors (2-4). File suit, court appearance.

• Field visits, Cashier, Bank Deposits, Bookkeeper, Inventory audits, shipping/receiving merchandise.

• Courtesy calls as needed to customer and vendors. Create and file reports to management.

FIREMAN US NAVY USS Archerfish 1988-1996

• Responsible Damage Control, Security Dispatch Civilian and Military (2-20) persons.

• Intercommunications Technician, Office repair laser printers, copier, computers, networks.

• Deck division supervisor Maintenance and Security team, Top Secret Clearance.

• Qualified Submarines (SS) Honorable Discharge Veteran Bronze Star. Ship Photographer.

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