Customer Service Sales

Irina Krechko

**** ***** ****** ***** •Inman, South Carolina 29349

Telephone: 864-***-****• email: *********@*****.***

PROFESSIONAL OBJECTIVE

To obtain a responsible and challenging position which will utilize my skills and abilities in hospitality, Administrative, customer service and sales to fulfill the needs of a progressive organization.

PROFILE SUMMARY

A self-motivated, dedicated and professional individual with exceptional organizational skills, consistent commitment to excellence, accompanied by a strong leadership style. Possess a strong desire to contribute to the productivity and proficiency of a successful organization. Innovative in developing new ideas of practical merit. Excellent sales include thorough product knowledge and the ability to convey all pertinent facts to customer, staff and management. Possess exceptional organizational skills and very systematic approach to responsibilities; exemplary abilities in managing multiple demands simultaneously. A results-oriented clients services professional with extensive experience in client relations. Demonstrated ability to function effectively under all types of circumstances while maintaining a clear perspective of goals to be accomplished. Possesses a strong work ethic and the ability to interface with others at all levels.

PROFESSIONAL EXPERIENCE

Hampton Inn and Suites, Westgate Spartanburg

Front Desk Supervisor 09/03 to 07/12

Responsible for checking guests in and out of hotel while ensuring customer satisfaction. Answers telephones and provides customers with hotel information and services provided, as well as making reservations. Process payments via cash and credit card transactions, and prepares various paperwork as needed to ensure proper operations of the front office. Performed employee training for front desk and night audit. Prepared hotel for annual inspections.

Wilson World Hotel, Spartanburg, South Carolina

Front Desk Clerk 02/99 to 08/03

Responsible for checking guests in and out of hotel while ensuring customer satisfaction. Answers telephones and provides customers with hotel information and services provided, as well as making reservations. Process payments via cash and credit card transactions, and prepares various paperwork as needed to ensure proper operations of the front office.

EDUCATION

Ilion Jr./Sr. High School, Ilion, New York

Additional information and professional references available upon request.

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