Project manager

Damon J. Ward

*** ********** ******

Wtby,CT ****0

phone: 203-***-****

y5c1bd@r.postjobfree.com

Multi Skilled Service Provider

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Objective:1. Seeking A Technical Support, Field tech or remote Help Desk Service position where my skills can be utilized.

Sub Contrator-Current- IT TECH. Service Provider. 2003-current

Provide Onsite technical service & support to clients’ equipment for commercial business and industrial or residential needs. Duties include the contact of customers for ETA, traveling to Sites and perform needed service. System Maintanance, Cable Runs, Trouble Shooting, New Equipment Set-up, Upgrades, Hardware/Software Installations, and testing,etc. Work Order processing, Closing Calls Upon completion with full customer satisfaction. Online Database Utilization to update, access, close calls. IT Professional, POS specialist. Remote Support Specialist.

QUALXSERV 1/2006 "12/06

----------------------- Computer Technician. Duties include customer contact,part pickup and punctual onsite service and repair of Dell, IBM and Sony products.

Mainly Desktop and Laptops but includes Printers, Fax mach. and digital hi def Television Upgrades. Ticket Based applications for job processing of work orders.

IBM 1997-2002

------------- Help Desk Support-Lead Network Operator

DUTIES INCLUDE Monitor and support connectivity to and fro IBM sites also client sites.

LAN/WAN/VMS/VM/LOTUS/SQL environments. Router and Server installation and

maintaining,part replacement and software support and configuration Customer support, client and staff training in new procedures and implementation of:

-Performing system maintenance functions such as the execution of daily backup procedures and Data Entry.

- Responding to emergency conditions, connectivity prevention and system

recoveries.

- Monitor control room workstations for hardware, software, and environmental alerts issued by the system and respond directly to or escalating those alerts.

- Utilize network management tools to assure proper network operation, escalating telecommunications issues to local access provider when needed.

- Backup and assist in helpdesk, network management, and service call dispatch functions Provides written and verbal reports as needed

- Interacts with field technicians at remote locations to resolve communication difficulties.

VeraFast 9-07- 6-08 (work at home)

(Part Time )Outbound Calls to customers to verify service or verify merchandise status . Constant Data Entry and automated calling via internet server which calls clients and displays scripts to follow. Etc..

LiveOps 9-07-1/2010

Home Virtual -Rep

Outbound Calls and inbound calls to customers that call to order a product or service or requesting information regarding a product or service. Also some campaigns involve marketing,promotion and Sales of various products. Duties include VCC calling, data entry, and customer support.

EDUCATION

Currently Student of ITT Technical Institute

07/07- "Dell Certified System Expert. I carry 32 certifications through Dell. And am currently an online student.

11/04-08/05 P.C.D.I: VISUAL BASICS COMPUTER PROGRAMMING

1998-2000 IBM CERTIFIED NETWORK OPERATOR

1996-1997 CHESTERFIELD MARLBORO TECHNICAL COLLEGE C++

COMPUTER PROGRAMMING

SKILLS- Computer Technician, IT Guru.

Dell Certified Systems Expert + IBM, HP, COMPAQ. p/t instructor

Professional Computer Tech., Graphic Designer, Programming. Web Design.

PLATFORMS "Linux, All Windows O/S including XP, Vista, 95,98,ME,2000,NT, Mac,. Proficient in multiple Software categories, including but not limited to Windows OfficeSuite. DreamWeaver, SilverLight, Microsoft Expression.

References Available Upon Request

Qualifications:

-Networking, Cabling, Installs. Etc.

- Experience with personal computers and troubleshooting operating systems, software, and hardware.

- Familiarity with Internet Browsers (MS Internet Explorer, Firefox, Safari), wireless networking, gaming devices, and wireless devices.

- Excellent oral and written communication skills, with demonstrated ability to articulate relevant information and directions in an organized and concise manner.

- Proven listening and analytical skills, with demonstrated ability to obtain key information and resolve complex service problems.

- Successful candidate will be professional, career oriented, highly motivated and customer friendly.

- Certified Technician

- Knowledge of Windows (XP, Vista, 7) and Apple/Mac (Tiger[10.4], Leopard[10.5], and Snow Leopard[10.6]) operating systems and MS Office

- Demonstrated expertise in one or more of the following specialties: Network (RF troubleshooting, E-Mail, DHCP server, routers), Systems Hardware, Operating Systems, or New Technology.

Contact this candidate