Administrative / Executive Assistant

ADMINISTRATIVE ASSISTANT

Highly organized, productive and performance-driven professional with significant years of experience in diverse industries. Strong background in administrative and clerical processes, project management, customer service, consulting and sales. Proven record of success in consistently meeting time-critical deadlines through tactical planning and directing administrative functions. Highly capable of motivating, energizing, and leading team members to ensure successful outcomes. Possesses articulate communication skills, coupled with strong organizational abilities.

- Equipped with dynamic organizational and project management skills with the aptitude to independently multitask, plan, coordinate and direct demanding operations and complex schedules. Proficient in various Microsoft Office applications

- Analytical professional who applies administrative analysis and critical thinking skills to help improve existing systems and develop new procedures

- Meticulous, detail-and process-oriented, with strong follow-through skills and a high level of personal and professional integrity and people skills

Key Expertise

Administrative Operations

Organizational Management

Clerical Functions

Project Management

Reporting and Communications

Critical Problem Analysis / Resolution

Relationship Management

Information Confidentiality

Staff Training and Development

CORE COMPETENCIES

Office Administration

Office Supplies Ordering and Tracking | Front Office Staff Training and Scheduling | Office Equipment Repairs Coordination | Projects & Events Files Management | Appointment Scheduling | Church Calendar Management | Specialized Church Reports and Spreadsheets Preparation & Tracking | Activities Coordination and Logistics Planning | Staff On-Call Scheduling| Document & Website Content Proofing

Event Planning, Coordination & Implementation

Entry Point Classes | New Member Luncheons/Dinners | Community-wide Spring Fair | Annual Meth Summit Hosting at Midway | Job Fair | Douglas County Chamber of Commerce Community Expo | Church-wide Retreat in Shocco Springs, Alabama | Church Leadership Summit in Shocco Springs | Offsite Staff Retreats & Planning Meetings | Trunk-A-Treat at Midway | Community-wide Extra Mile Campaign

Project Planning, Coordination & Implementation

Building of New Children’s Center facility | Capital Funding Campaign | GBC-sponsored Free Will & Estate Planning for Church Members | New Church Software System Review Process and Implementation Team Participant | Church-wide New Member Assimilation Process Rollout | Online Giving Rollout

SELECTED ACCOMPLISHMENTS

- Produced over $8M of consulting services revenue for the Atlanta Exodus Professional Services organization and responsible for the delivery of 65% of professional services customer base to Exodus Atlanta facility

- Played a lead role in business development and management of the largest Atlanta Exodus Professional Services Fortune 500 customer with $250K monthly revenue, representing more than 34% of the facility's revenue

- Assisted senior management in the monitoring and reporting of all Exodus Professional Services revenue for the Atlanta facility ($1M to $2M quarterly run rate).

- Obtained the highest performance rating possible in all job performance evaluations at Exodus

- Successfully closed the largest EAI solution single contract while at Candle at the State of North Carolina resulting in $1M in product and $1.4M in consulting services

- Positioned # 1 in sales ranking in each company for consistently exceeding 100% of quotas at or above $1M

PROFESSIONAL BACKGROUND

Midway Church Villa Rica, GA

Executive Pastor Assistant Jan 2005-Aug 2009

Managed Executive Pastor’s calendar and appointments, travel engagements, and expense reporting, as well as all church facility resource bookings. Responsible for the management of all personnel files. Contributed to and proofed senior staff team meeting agendas and prepared meeting minutes as required. Prepared all weekend stage announcements for the senior pastor. Coordinated logistics for offsite senior staff retreats and other meetings as well as to offsite church-wide retreats and events. Provided assistance in the development of church policies and procedures, job descriptions, and employee handbook; designed, distributed, and organized quarterly staff on-call schedule and staff Saturday night services rotation schedule.

Medquist Marietta, GA

Project Manager Jul 2003-Dec 2004

Led software implementation teams and collaborated with assigned customers to support the deployment of medical transcription software at large health care organizations across the country. Monitored and ensured the completion of various implementations within time and budget constraints.

Cable & Wireless (formally Exodus Communications) Austell, GA

Engagement Manager Apr 2000-Apr 2003

Worked in collaboration with sales, customers, and 40 consulting services staff in identifying customer requirements, presenting innovative solutions, and managing all pre-sale and post-sale consulting activities for Fortune 1000 companies with diverse web-hosting requirements. Responded to RFPs, drafted proposals, negotiated contracts, monitored implementation activities, and provided ongoing customer service and support, as well as determined additional customer business development opportunities. Efficiently handled revenue forecasting and reporting while tracking billing of more than $2M quarterly for the Atlanta Professional Services division.

Candle Corporation Atlanta, GA

Business Integration Solutions Account Manager Feb 1999-Apr 2000

Managed direct sales of Enterprise Application middleware software and services for the e-business market for targeted strategic accounts in the southeast. Successfully closed the largest ROMA product and services contract worth $1M. Organized and facilitated ROMA product sales & services training to field sales representatives.

Vantive Corporation Atlanta, GA

Major Account Manager Mar 1998-Feb 1999

Oversaw direct sales and existing customer account management of high-end front-office automation software; solutions addressed Customer Relations Management in sales, support, field service, inventory, and helpdesk. Recognized as the #1 sales representative in the southern region in 3rd quarter of 1998.

Cayenne Software, Inc. Marietta, GA

Senior Account Manager Oct 1992-Jan 1998

Led sales and ongoing account management of application development tools and services to mainframe and client server markets. Provided various products and services with focus on high-end data modeling, database design, methodology, and object-oriented solutions across industries. Recognized as company top sales representative for three consecutive years (1994 to 1996) against $1.4M quota.

EARLIER CAREER

Account Manager, Synon, Inc. Atlanta, GA, Nov 1990-Oct 1992

Account Manager, Spectrum Information Systems, Inc., Anaheim, CA, May 1985-Oct 1990

Account Systems Engineer, IBM Corporation, Norwalk, CA, Jul 1981-May 1985

EDUCATION

Bachelor of Science in Mathematics, California State University San Luis Obispo, San Luis Obispo, CA

TECHNICAL PROFICIENCY

Microsoft Office Applications: Outlook, Word, Excel, Publisher, PowerPoint

Operating Systems: Windows XP, 2000, and Vista

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