Customer Service Sales
Resume:
Tara Taylor-Reeves
**** ** *** ********, ** *****
email: *************@*****.***
SUCCESSFUL CUSTOMER SERVICE PROFESSIONAL
With over ten years of diversified experience
QUALIFICATIONS
• Extensive customer service skills in food and beverage institutions, and hotel properties
• Very knowledgeable of various computer systems and applications
• Wide ranging first aid experience including certified lifeguard
MAJOR ACCOMPLISHMENTS
• Instrumental in the opening and development of the largest Fox and the Hound store in Houston, Texas
• Trained all team members in all aspects of operations and customer service for the Hampton Inn and Fox and Hound
• Major contributor to the success of Hampton Inn Quality Assurance Audit for Hilton Corporation, and Outstanding Service Scores
• Supported additional Hampton Inn properties in the Houston area
PROFESSIONAL EXPERIENCE
Hilton Houston Hobby Airport December 2011 to Present
Administrative/Sales Assistant
• Support the Sales Managers at the hotel
• Filing papers, answering phones, making copies, preparing sales packet, distributing the mail to all departments, and order and manage office supplies
• Prepare contracts for groups and meetings, as well as giving quotes for events and social groups
• Manage the office when any or all sales persons are out of the office
• Assist in sales and marketing projects such as special guest program, meeting room coordinator and top account service representative
• Assist and coordinate special holiday events and parties for the Hilton guest and staff members
• Promoted team atmosphere in efforts to deliver exceptional customer service
Wells Fargo Bank July 2011-December 2011
Teller
• Control all payment transactions and responsible for balancing money at the end of shift
• Prepared work station with appropriate supplies needed for beginning and end of shift
• Responsible for opening and closing of branch
• Promoted team atmosphere in efforts to deliver exceptional customer service
Regions Bank August 2007 to August 2008
Teller
• Control all payment transactions and responsible for balancing money at the end of shift
• Prepared work station with appropriate supplies needed for beginning and end of shift
• Responsible for opening and closing of branch
• Promoted team atmosphere in efforts to deliver exceptional customer service
Continental Express/ Express Jet March 2006 to March 2007
Flight Attendant
• Work independently without constant observation, yet work well with others as part of a team
• Ensure compliance with Federal Aviation Administration (FAA) Regulations as well with company policies
• Respond and provide leadership during an emergency, including aircraft evacuations and unusual situations
• Respond to customer medical situations and administer first aid to ill or incapacitated customers
• Maintain order and handle unruly or irate customers
TGI Fridays September 2005 to February 2006
Customer Service- Server/ Hostess
• Prepared work station with appropriate supplies needed for beginning and end of shift
• Control all payment transactions
• Ranked in the top 5% of servers for exceptional customer service and consistency
• Assisted in training new team members
Hilton Hotels Corporation- Hampton Inn January 2005 to September 2005
Guest Service Agent and Sales Coordinator
• Responsible for assessing daily arrivals to insure that all request are exceeded by appropriate departments
• Control all payment transactions and reconcile check out invoices
• Assist in sales and marketing projects such as special guest program, meeting room coordinator and top account service representative
• Assist in hosting Complimentary Breakfast and Evening Social Hour, targeting guest needs and communicate to receive feedback for Care Committee
• Assist and coordinate special holiday events and parties for the Hampton Inn guest and staff members
• Performed as acting Lead Guest Service Agent for the Hampton Inn
• Promoted team atmosphere in efforts to deliver exceptional customer service
Related Skills
Microsoft Office 2000, Texas Alcohol and Beverage Certified, Top Gun Safety
---References Furnished Upon Request---
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