Customer Service Administrative Assistant

MARY HAMMITT

* ******* ***** *********, ** *****

y575n6@r.postjobfree.com 815-***-****

Administrative Assistant with solid background in customer service and accounting practices; and where a strong knowledge of mid-management skills will contribute to growth and profitability.

SUMMARY OF QUALIFICATIONS

• Increased customer transactions by identifying and providing follow-up on customers’

needs

• Articulate and persuasive communicator at ease interacting with customers, team members and management

• Team-oriented professional eager and willing to lead and work collaboratively with colleagues to successfully achieve goals and expectations

• Demonstrated success by providing a wide range of support and leadership at many levels for a variety of projects

• Knowledge in using Accpac Accounting Software, Word, Outlook, PowerPoint and Excel and the ability to quickly learn new software packages -60 wpm typing speed

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EDUCATION AND TRAINING

Illinois Valley Community College 1990

Concentrations in Mid-Management Oglesby, IL

Accounting Certificate

3.50 GPA

Recognized in 1988 by Illinois Valley Community College for second place in accounting exam.

PROFESSIONAL EXPERIENCE

ADMINISTRATIVE ASSISTANT March 1997 to present

Princeton Flighting Corporation Princeton, IL

A manufacturing corporation with three locations providing a specialized product, including one patent, of over 1500 sizes and kinds across North America to OEM’s and retail.

• Assisted customers and visitors in a busy front office with a multi-line phone system

• Processed orders by phone and email, data entry, invoices, accounts receivables, price changes and verified inventory

• Prepared monthly/yearly reports and all documentation for customs and shipping of various carriers

• Performed a wide range of administrative tasks that were required to meet the needs of the company, such as but not limited to some accounts payable, filing, schedule meetings and events, make lodging arrangements and training

CUSTOMER SERVICE REPRESENTATIVE August 1994-March 1997

Amcore Bank, N.A. –North Branch Princeton, IL

A regional bank with multiple different branches that served three mid-western states.

• Selected as the branch LAN Administrator and ATM Examiner

• Supervised and verified all transactions for the branch through balancing of vault and ATM machines

• Assisted customers with accounts, payments and IL drivers’ license stickers and transfers

• Recognized by Amcore Bank Rockford, IL for product knowledge in 1996

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ADDITIONAL EXPERIENCE

U.S. Navy Exchange, OLF Base Imperial Beach, CA July 1992-June 1994

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