Customer Service Administrative Assistant
Resume:
Tina M. Troppi
Willis, MI 48191 email: y52e8q@r.postjobfree.com
Education
• Bachelors Degree in Business Management/Eastern Michigan University, Ypsilanti, MI., September 2008 – Present/Anticipated Graduation Date: May 2012
• Associate Degree in Applied Science for Administrative Assistant Technologies/Washtenaw Community College, Ann Arbor, MI., September 2002 – May 2004
Qualifications Summary
• Expert Knowledge of Microsoft Word, Access, and Excel
• Proficient in QuickBooks, Adobe, Microsoft PowerPoint, Publisher, and Outlook
• High Level per Written and Verbal Communication Skills
• Specialized Knowledge of Telephone/Internet Etiquette
• Able to Type 70-75 wpm (including 10-key)
• Ability to Prioritize Tasks
• Excellent Proofreader
• Experienced in Staffing
Professional Experience
Neighborhood Funding Resources, Ann Arbor, MI
Executive Assistant July 2011 – Present
Responsible for Managing All Executive Level Administrative Tasks: Conference Calls, Meetings, Scheduling, Travel Arrangements, Corporate Business Correspondence, Spreadsheet Maintenance, Creating and Formatting Documents, Assisting in Contract Renewals/Creation, Business Plan Development, and Grant Research/Writing, Assisting Sales Team Administratively: Creating Sales Handbook, Managing Client and Potential Client Files, Creating/Implementing Project Tracker, Project Tracking
Administrative Assistant May 2010 – June 2011
Worked Closely with Business Operations Manager, Distributed Mail, Assisted Project Managers, Administered Meetings, Wrote Biographies, Created Resumes, Processed Confidential and Sensitive Information, Personal Assistant to President, Planned and Coordinated Corporate Event per Cities, Villages, and Townships; Including Invitations, Registration, and Follow-Up, Hosted Conference Calls
Brewers BP North Campus, Ann Arbor, MI
Cashier (Part-Time) July 2009 – Present
Customer Service, Writing Up Work Orders per Mechanics, Complying with Audits, Maintaining Cleanly Appearance of Shop, Opening and Closing
Brewers, Inc.
Dispatcher (Part-Time) September 2009 – Present
Processing Payments, Impound Lot ’Gatekeeper’, Customer Service, TOPS Towing Software, Removing Liens Per Police Impounds, Assigning Calls, Closing Calls with AAA, Radio Communications per Drivers, Logistics, Handling Police Phone Lines, Entering Tow Service Reservations
Neighborhood Funding Resources, Ann Arbor, MI
Administrative Assistant November 2007- November 2008
Document Formatting, Assisted Project Managers, Helped Qualify Grants RFQs, Coordinated Grants, Personally Assisted President, Managed Incoming and Outgoing Communications, Email Maintenance per President, Memos, Prioritizing Daily Tasks, Project Tracking, and Trade Show Coordination, Assisted and Credited for Brownfield Booklet 2008, Event Planning
Tina M. Troppi (resume cont.)
The Chappy Corporation, Chelsea, MA
Administrative Assistant (Contract Position) June 2007 – October 2007
Liaison between Massachusetts Office and Detroit Worksite, Logistics, Shipping/Receiving, Estimates, Travel Arrangements, Itineraries, Site Coordination, Worked Closely with Federal Aviation Administration, Work Order Reconciliation, Payroll Hours Maintenance, Worked Directly with Construction Crew, Assistant to Foreman and Project Manager, Located/Reserved Available Construction Equipment, Inventory, Ordering Supplies
The Inn at St. Johns, Northville, MI
Concierge (Part-Time) November 2006 – May 2007
Customer Service, Bridal Suite Assistant, Signage, Radio Communications; Security, Housemen, Banquet Managers, Chapel, and Hotel Front Desk, Assisted Banquet Managers, Event Reservations, Screened/Expedited Phone Calls
Acoustic Ceiling and Partition, Ann Arbor, MI
Receptionist (Part-Time) October 2006 – December 2006
Payroll, Data Entry, Reports, Screening and Expediting Phone Calls, Customer Service, Assisted with Estimates, Reconciled Purchase Orders, Assisted Account Receivable/Account Payable Department, Assisted Controller, Filing, Faxing
Beacon Rehabilitation Services, Ann Arbor, MI
Administrative Assistant November 2004 – August 2006
Data Entry, Assisted in Developing Life Care Plans, Researched Cost of Medical Equipment, Interacted with Lawyers on Regular Basis, Processed Confidential and Time Sensitive Information, Filing, Faxing, Assisted Executive Assistant, Interacted with Catastrophically Injured Clients on Regular Basis, Became Familiar with Medical Terminology, Invoicing, Administrative Duties per Depositions, Assembled Life Care Plans
Career Objective
Developing my leadership, interpersonal, and communication skills is of high importance to my career progression. To work in a setting that places value on such competencies is my goal. I strive to incorporate each quality into the core of who I am professionally. I realize that an effective leader must accept change and trust in their abilities, be able to understand and develop relationships with people of all different backgrounds and experiences, and be accurate and concise in expressing themselves.
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