Customer Service Manager

EDUCATION

SAN DIEGO STATE UNIVERSITY (**** -***3)

BACHELOR OF SCIENCE in COMMUNICATION / Minor in English Fine Arts Emphasis

Advertising/PR/Marketing; Business Management, Media Relations; Journalism, Film Production; Web Design; Screenwriting

Organizations: San Diego State Ambassador, Sigma Kappa Sorority Member, Panhellinic Representative, SDSU Diving Team

SAN DIEGO CITY COLLEGE

Media Performance, News Writing, Audio Production, Script Writing, Live Broadcasts, Stage Crew, Audio Engineer

NEW YORK FILM ACADEMY (1998) CERTIFICATE OF COMPLETION

Film Production, Editing, Producing, Directing, Writing, Acting, Created 4 short films

EMPLOYMENT

GTC SYSTEMS (2012-PRESENT) BUSINESS DEVELOPMENT (MIRA MESA, CA)

Create excitement for upcoming events, bring in new business to the organization, set up meetings for territory reps, drive business to the Cloud, increase business range

JENNY CRAIG (2011-2012) CONSULTANT (LA MESA, CA)

Consults clients about their weight loss, manage daily operations, manage opening and closing procedures, track sales and quotas, balance monthly commissions and client support

EDMC OHE (2009-2010) ASSISTANT DIRECTOR OF ADMISSIONS (Phoenix, AZ)

Provide enrollment and academic advising to prospective new students, accurately prepare application and college placement tests, track documents, meet quotas for enrollment, call prospective students to follow up on requests for information

SHAREPOINT360, LLC (2008-2009) MARKETING COORDINATOR (San Diego, CA)

Increased productivity through marketing materials and proposals for prospective clients, updated and edited Microsoft SharePoint for company document sharing, prepared expense reports, created purchase orders and saved money on company travel by 20%, cut costs on office supplies by 22%, MCTS Certification (MCP)

WEALTHTV (2006-2007) EXECUTIVE ASSISTANT/ SALES COORDINATOR (San Diego, CA)

Created press kits to send to clients and prospective partners, managed contracts and affiliate agreements with distributors, cut spending as the office manager by 15%, coordinated trade show booths and managed budget, organized live tapings

ADVECOR INC. (2005 -2006) CUSTOMER SERVICE REPRESENTATIVE (San Diego, CA)

Proof read all advertising pieces before printing, placing orders for graphics, increased output on research data for mailing pieces, assisted clients with questions and concerns, increased data production and resources for spreadsheets for the executives, achieved client satisfaction through successful campaigns, encouraged repeat service through client relations

CLEAR CHANNEL COMMUNICATION (2004-2005) ACCOUNT COORDINATOR (San Diego, CA)

Placed contracts for advertising and commercial spots with more accuracy, created proposals for various promotions and events using PowerPoint, Illustrator and Microsoft word to increase sales by 25%

CLEAR CHANNEL COMMUNICATION (2004) PROMOTIONS ASSISTANT (San Diego, CA)

Organized events, live announcements, created and ran prize giveaways, ran the sound board, updated website to increase traffic to the contests and calendar of events, Photoshop, Dreamweaver, Word Perfect, and ProTools

VISIONARY ENTERTAINMENT (2003) INTERN (Los Angeles, CA)

Assistant to the Talent Manager, breakdown packages for auditions, script evaluations and reviews

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