HR Assistant

Dion D. Jenkins

***** ******* ***** *******, ***** 77072 832-***-****

***********@*****.***

CAREER OBJECTIVE

To obtain a position with a lucrative company that offers career growth to their associates

QUALIFICATIONSSUMMARY

I am an individual that is highly self-motivated with strong analytical and problem-solving skills and who possess the ability to implement decisions and set effective priorities to achieve both short and long term goals. I the ability to work under stress in a fast-paced environment and carry with me 8 years of customer experience and supervising experience along with effective strong verbal and written communications skills.

EXPERIENCE

April 2010-Present Empyrean Benefits – Houston, Texas

Tier 2 Benefits Specialist

• Assist with client needs by acting as a link between the Service Center and the Business Analyst and Project Manager for purpose of resolving participants' or clients' needs.

• Collecting and processing Health Reimbursement, FSA, DCFSA claims using Travis Flex and Benny Central.

• Assist with Annual Enrollment, Training and Development of Training Materials for New Hires and Refresher Training.

• Coordinates, supervises and is accountable for the daily/weekly/monthly activities of a team members

• Assist Supervisor with monitoring Service Levels and running Operational Reports and Stats

• Maintain benefit records/documentation which includes entering benefit changes into Benefits Workstation

• Consult with and advise employees on benefit plans (medical, dental, vision, life, disability, payroll, pension, 401K, FSA, COBRA, supplemental plans and claim issues and process Qualified Medical Child Support Order

• Assist with administrative tasks as needed

June 2009-Present Empyrean Benefits – Houston, Texas

Client Service Rep

• Receive, distribute and/or own tasks including resolution and appropriate customer support.

• Educate participants, clients and others on self-service options.

• Update member data including dependents, change of addresses, etc., ensuring data integrity.

• Consult with employees on eligibility as it relates to changes in family status, enrollment and termination events.

• Complete miscellaneous team functions--mail, FedEx, answering phones, photocopying, faxing, etc., as needed.

• Sets priorities for the team to ensure task completion and performance goals are met, such as Quality, Adherence, Service Level

• Investigates, analyzes and resolves outstanding issues to achieve customer satisfaction, takes responsibility for following through and bringing all outstanding issues to closure

• Interfaces with customers via telephone, written correspondence, fax, web, and/or electronic mail to respond to routine inquiries and resolve concerns

Feb 2007 – Jun 2008 AIG – Contract – Houston, Texas

Travel Assistance Coordinator/ Insurance Claims Clerk

• Coordinate casework regarding travel emergencies related to an insured’s medical condition, lost luggage, lost documents, medical referral etc.

• Provide customer service support for insures travelers regarding such issues as: policy benefits, verification of coverage, claim information.

• Contacts insured or other involved persons for missing information.

• Prepares and reviews insurance-claim forms and related documents for completeness and post/attaches information to claim file.

• Transmits claims for payment or further investigation and calculates amount of claim.

Jan 2001-Feb 2007 Capital Management-- Houston, Texas

Customer Service Associate/Supervisor

• Handle inbound and outbound calls for Bank of America, Continental Finance

• Assist customer in bringing account current before they go into collections

• Answered an average of three hundred customer calls through the call center queue

• Performed duties in the retention department retaining customers who wanted to cancel

EDUCATION

Aug 2001 - Dec 2002 Prairie View A&M University - Prairie View, Texas

Major: Information Systems

Minor: Business

COMPUTER SKILLS

Microsoft PowerPoint SAP

Microsoft Excel Microsoft Access

Windows XP/ ME/Vista Microsoft Outlook

Microsoft Word Oracle

Basic SQL 10 Key Adobe Acrobat People Soft

REFERENCES UPON REQUEST

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