Velvet L. Booker

*** ********* **.

Clinton, MS *9056

601-***-**** home

601-***-**** mobile

y4uutb@r.postjobfree.com

Objective: To gain employment

Employment: Bellsouth/AT&T Southeast, Jackson, MS, Feb. 12, 2001-Aug. 27, 2008

Sales Associate & Customer Service Specialist From 8/2003- 8/2008

• Professionally Answer Customer Calls, handled customer request and reroute misdirected calls to correct department.

This job was very competitive, but I enjoyed it. I loved the energy & motivation provided by teammates. It was truly a sales environment where we would compete for compensation & prizes. During My career at Bellsouth I was a top seller. I made it my goal to always meet my sales objectives. My main goal was to provide customers with product information & explained how products & services would benefit there lifestyles. Multi-tasking was a must along with solid communication skills.

Toll Operator 02/2001-08/2003

• This position required solid communication & telephone skills.

• I provided assistance with 911, aided disabled & visually impaired customers in dialing phone numbers, & also handled misdirected calls and rerouted them to the appropriate departments.

Education: Callaway High School graduated 1993

Career Development 1997-1998

• ICD-9 Medical Coding

• Medical Terminology

• Computer Courses

Strengths & Skills:

Personal

- can create attainable goals and motivate team to achieve objectives

- passionate about technology and how it can empower young people

- thrives in a deadline driven, pressure mounting, creative environment

- able to meet, network and maintain relationships with key personnel

Technical

- proficient understanding of Adobe products: In Design,

Photoshop, Illustrator, Acrobat

- knowledge of Microsoft Office applications

Contact this candidate