Customer Service Medical

Donna Hester

***** ***** ** *****: 951-***-****

Temecula, CA 92591 Email: **************@*****.***

Objective:

To find an entry level position as an Ultrasound Technician within a facility that will allow me to utilize my scanning techniques and provide opportunities for further development.

Qualifications Summary

• Knowledgeable in OB Gynecology, BPP’s, Abdominal, as well as Small parts and Limited Vascular areas of medicine.

• Understand the physics of ultrasound, image formation and display, Doppler color flow,

M-mode and instrumentation.

• Sufficient in recognizing and demonstrate skills of differentiating normal and abnormal anatomy.

• Skill in properly positioning patients in order to provide quality images.

• Effective knowledge of the medical terms, records managing, insurance billings and coding.

• Interface with the patients and the medical staff applying high level of experience and confidentiality to protect the privacy of the patient and medical documents and sensitive information, according to HIPAA laws.

• Timely input billing charges in order that the hospital may be properly reimbursed.

Experience

Victor Valley Community Hospital

Victorville, California Feb 2012- April 2012

Ultrasound Technician, Intern

Performed sonographic examinations by following standard procedures and physicians’ orders, and properly positioning patients in order to provide quality images

• Prepare examinations rooms for patients.

• Explained examination procedures to patients to relieve anxiety.

• Produced ultrasounds with color-flow, and Doppler applications.

• Assist physicians in biopsies, drainages, thoracentesis, paracentesis, and other invasive procedures.

• Report immediately any critical or accidental finding to doctors.

• Prepare report for the radiologist.

• Able to keep up with the constant work flow demand

• Utilize my knowledge of computers anatomy physiology, ultrasound equipment safety hazards, common isolation procedures and body fluids precaution while performing ultrasound in Emergency Room, ICU, or bedside.

• Obtain laboratory results, patient history and medical records.

Riverside County Regional Medical Center

Moreno Valley, California Oct 2007-April 2012

Office Assistant, also performed a portion of my ultrasound internship

• Prepare patients for examination.

• Process reports.

• Chaperone during female examines.

• Apply standardized work practices to identify and solve problems and to communicate clearly.

• Interact effectively with patients, recognizing verbal and non verbal cues.

• Transport patient to and from various locations.

• Schedule outpatient appointments, follow-up on authorizations, order charts and medical records.

• Answer subpoena request for medical records and reports.

• Correspond with prisons to have inmates prepare for a procedure.

Children’s Hospital- San Diego

San Diego, California Feb 1992-Sept 2002

Fiscal Assistant

• Billing HMO’s, PPO’s and other third party insurances according to healthcare contracts.

• Quality check for accuracy of chares on claim.

• Operate high volume multi-phone system, while promoting excellent customer service.

• Reduced my billing case load by 10% in order to decrease the amount of hospital write-offs, due to untimely billing according to healthcare contracts.

Education

WestCoast Ultrasound Institute

Beverly Hills, California 90211

Certificate in Diagnostic Medical Sonography

Certification

Eligible to take RDMS

CPR/BLS certification

ACLS, PALS pending application

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