Manager, Supervisor, Project Manager, Customer Service

Denise A. Mast

*** ******* ****** **, ***** Rapids, MI 49534

616-***-**** ∙ 616-***-**** ∙ y4nsml@r.postjobfree.com

Summary of Qualifications-

Excellent Project Management skills with team building and support capabilities. Ability to effectively communicate with team members and direct priorities to a successful and efficient conclusion. Outstanding training, time management, and interpersonal skills. Over twenty years of Service Center experience. Intelligent, articulate and focused on success. Exceptional business acumen.

Core Competencies-

Project Management Training Development and Delivery Team Management Team Building

Team Support Customer Service Process Improvement Time Management

Professional Experience-

Trivalent Group Inc, Grandville, MI 2008 – 2010

Project Manager

*Implementation of complex data networks

*Pre-sale pricing, network Visio drawings, and contracts

*Post-sale network and equipment ordering through implementation and billing

*Development of renewal notification process

*Support of all Account Managers

Prudential Preferred Realtor®, Grand Rapids, MI 2003 – 2008

Residential Realtor-

*Established and maintained relationship with clients

*Time flexible to meet or exceed client expectations

The Quest Group, Grandville, MI

Telecommunications Consultant 2000 – 2003

*Specializing in billing reconciliation

*Media development

SBC-Ameritech-Michigan Bell (AT&T) 1974 – 2000

Executive Appeals Manager-

*Commission Complaints and Executive Appeals: five state Ameritech region for SBC

*Assisted the Service Center with appeals and expedites

Service Center Manager-

*Developed and presented training to the Service Center on many complex Telecommunications products

*Researched, developed and implemented Special Services Systems training to Service and Marketing Representatives

Project Manager-

*Successfully orchestrated network and equipment installations

*Supported Account Managers and fellow Project Managers

Service Rep-

*Collections, service orders and equipment sales for residential/commercial customers

*Instructor of Octel Voice Mail for Kent County, and other businesses

Education-

High School, Belding High School (1973)

College Curriculum: Grand Rapids Community College, including Calculus

Ameritech: Team Dynamics, Statistics, Route Cause Analysis, Meridian X11, Norstar and Startalk certified.

Computer Skill-

MS Word, Excel, Publisher, Outlook, Lotus Notes, PowerPoint, Visio

Contact this candidate