Customer Service Manager

Oladipupo Layeni (Ladi)

**** ****** ****, ***********, ** 77546

Cell: 832-***-****

y4grej@r.postjobfree.com

SUMMARY

Accomplished management professional with experience in direct customer service and sales functions in a fast-paced, high volume environment. Knowledgeable and results-oriented leader with strong work ethic and personal integrity. Excellent communication and interpersonal skills combined with proven management and problem solving ability.

EDUCATION

Heriot Watt University, Edinburgh Business School

Master of Business Administration, January 2009

Postgraduate Diploma in Business Administration, January 2008

Postgraduate Certificate in Business Administration, January 2007

University of Lagos

Bachelor of Science in Economics, September 2000

EXPERIENCE

William Hill Organization, Ltd. London, UK - Licensed Betting Office Manager (2006 – 2012)

(William Hill is the world’s largest betting and gaming company)

Specific responsibilities:

Branch Management

• Manage the branch within the company rules, policies and procedures

• Ensure the successful delivery of William Hill’s competition beating service

• Monitor and act in response to competitor activity

Staff Management

• Manage all team members and ensure they adhere to company rules, policies and procedures including Industry regulations

• Manage the performance of all team members

• Ensure the branch team are trained and developed to their maximum potential

Customer Service

• Ensure the delivery of the highest levels of customer service by all of the team

Planning and Development

• Assist the Area/District Operations Managers in preparing an annual operations plan for the branch, in turn making them aware of development opportunities

Accomplishments:

• Increased customer base and over the counter business by 30%

• Led team to a 100% "Retail Eyes" score for three consecutive years

• Recognized for creating great "In Shop" experience

• Team achieved a 250,000 pounds monthly gaming machine turn over

IKEA, Ltd. London, UK – Logistics Specialist (2004 – 2012)

Specific responsibilities:

• Conducts physical inventories for the purpose of verifying stock and identifying losses

• Implement and enhance information retrieval systems

• Develop and maintain collaborative and productive communication/relationships between departments

• Prepare and utilize information reports in conjunction with key performance indicators to target resources

• Direct workflow and process requests

Sesams Company, Ltd. Lagos, Nigeria - Operations Manager (2002 – 2004)

Specific responsibilities:

• Collection of cash and check payments from customers

• Co-ordination of supply of goods, ensuring goods are delivered in a timely and efficient manner

• Increasing and strengthening the customer base

• Sourcing customers and analyzing market situation

The Department of Petroleum Resources. Lagos, Nigeria - Administrator (2001 – 2002)

Specific responsibilities:

• Input departmental budgetary data

• Prepare statistical bulletins

• Monitor, collect and report information regarding fluctuations of crude oil prices

• Collate, prepare and disseminate organizational progress reports

ADDITIONAL

Work authorization for the United States

Fluent in English and Yoruba (with ability to communicate in other Nigerian dialects)

Contact this candidate