Customer Service Manager

Glynn Price

**** * ************ ** ***. ***, Dallas, TX 75237 (phone) 318/957-2141 (email) ***********@*****.***

QUALIFICATIONS: A dedicated high integrity professional driven for success. Having worked across many sectors of industries as part of my professional background, allows me to utilize, key industry metrics, best practices, key performance indicators, and best of breed business solutions that will turn interest into revenue / cost savings / operational improvements for any new or existing enterprise.

TECHNICAL SKILLS: Siebel, Siebel Administration, Lotus Notes Administration, Windows NT, Microsoft Word, Microsoft

Excel, Microsoft PowerPoint, Microsoft Project, Visio 4.1, Microsoft Internet Explorer

EDUCATION: Grambling State University

Candidate for: Bachelor of Science in Marketing May 2012

Grambling State University Grambling, Louisiana

Major GPA: 3.4 (4.0 scale) Cumulative GPA: 3.0 (4.0 scale)

Coursework: Spanish I & II, Western Civilization, Modern World History, Pre Calculus I & II,

Physical Science, Macroeconomics I, Microeconomics II, Managerial Accounting I & II, World Literature, General Psychology, Technical Writing, Fine & Performing Arts,

Public Speaking, Information Systems, Business Finance, Management Principles, Business Law, Marketing Research, Business Communication, Introduction to Selling, Consumer Behavior, Marketing Management, Strategic Management Business Statistics I & II,

EXPERIENCE:

May 2012 - Present Hertz Rent-A-Car Dallas, LA

Manager Trainee (MT)

• Gained new accounts by developing and maintaining good relationships with customers around the DFW area and helping our branch generate $35,000 in revenue a month.

• Grows sales by expansion of marketing efforts to referral sources (body shops, car dealerships, etc.).

• Ensures a positive customer experience by effective management of rental process to include qualifying the renter and completing contracts.

May 2011- August 2011 Shreveport-Bossier Convention & Tourist Bureau Shreveport, LA

Communications Department Intern

• Focused on assisting the attractions in Shreveport-Bossier to establish more local, regional awareness through cooperative programs of the tourist bureau while working on different projects to help bring in more revenue for the two cities

• Maintain records of promotion and sales tasks and payment transactions within our company

• Typed and sent out press releases through vocus on various events in the Shreveport/Bossier area

June 2011-August 2011 Wal-Mart Ruston, LA

Electronics Department Cashier

• Maintained outstanding customer service as company standards, processing sales quickly

• Projected the image of the store through personal style, providing customer service and maintaining presentation standards

• Settled issues pertaining to product pricing and UPC codes

May 2010-July 2010 United States Census Bureau Monroe, LA

Census Enumerator

• Planned work by reviewing assignment area to determine organization of neighborhoods and locate households for conducting interviews

• Conducted interviews with residents in assigned areas by following stringent guidelines and confidentiality laws.

AFFILIATIONS: Phi Beta Lambda Business Fraternity, Inc.

Kappa Alpha Psi Fraternity, Inc.

Grambling State University ‘FSUB Business Manager 2011-2011’

Grambling State University ‘Sophomore Class Vice President 2009-2010’

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