Customer Service Insurance

TRACEY ELLEN SCIANNA

**** ******** **** ***** ******-Varina, NC 27526 919-***-**** ******************@*****.***

OBJECTIVE A challenging position in the healthcare industry, utilizing my education, several years of office management and career experience

EXPERIENCE

October 2009- Avon Products, Inc., Orlando, FL and Raleigh, NC

Present Independent Sales Representative

Build client base through networking campaign books and personal website

Place and ship orders, track and confirm deliveries

Recruited a customer and became involved in Leadership

May 2007- Filutowski Eye Institute, Lake Mary, FL

May 2008 Credentialing Specialist/Insurance Verifier

Obtained credentialing applications from multiple insurance companies nationwide for 7 doctors in all 3 locations

Maintained current up-to-date malpractice insurance coverage for the practice

Organized binders with Certifications, DEA licenses, CV, CME credits and created Excel spreadsheets for each doctor

Mailed applications to insurance companies nationwide, as well as follow up calls to ensure receipt of applications

Verified patients’ medical benefits and confirmed payment responsibilities prior to patient’s office visit

February 2006- Palm Endoscopy Center, Altamonte Springs, FL

April 2007 Billing Specialist

Verified insurance benefits, posted charges and billing, filed claims and updated patient accounts

Received and posted checks from patients and insurance companies

Contacted patients to confirm appointments

November 2004- The Cardiovascular Group, Fairfax, VA

October 2005 Patient Account Representative

Responsible for posting and billing thalliums for two medical offices

Entered patient demographics into computer database for area hospitals

Contacted insurance companies by phone for hospital pre-certifications and handled patient inquiries for a high volume medical office

March 2001- Johns Hopkins Home Care Group, Dundalk, MD

October 2004 Collection Specialist

Processed patient insurance companies refunds and handled customer service calls

Made collection calls and printed and sent all secondary claims

Posted denial codes into computer from insurance EOBs

Assisted with handling and posting of cash, checks and deposits

SKILLS Gemms• Dezine• MBI• Word Perfect 6.1• MS Word & Excel• Lotus• Medical Manager• MYSIS

EDUCATION

February 2002 Community College of Baltimore County, Owings Mills, MD

Certificate in Medical Terminology

May 1999 Fairfield Dental Studies, Fairfield, NJ

Radiology Certification

May 1994 Orlando College, Orlando, FL

Associates Degree in Business

Contact this candidate