Customer Service Manager

Samuel D. Evans

**** ***** *****

Manassas, VA **112

703-***-**** (Home)

703-***-**** (Cell)

***********@***.***

SUMMARY OF QUALIFICATIONS

Provides ten years plus of diverse experiences in the technical and management arena, for variety organizational client Government and Commercial base system users, Professional, flexible, creative, and customer service-oriented. Offer a unique combination of creativity and analytical skill with the ability to assess both vantage points to create cost-effective solutions for internal and external clients.

Residential Property Account Manager (2009-2011)

Manassas, VA

Maintain property rental by advertising and filling vacancies; negotiating and enforcing leases; maintaining and securing premises. Responsible for planning, controlling and directing the day to day operations of the property; and for maintaining effective and harmonious resident relations. Meet the financial management objectives of ownership; preserved and protect the value and integrity of the real estate; responsive to all applicable government agency standards and requirements. Attract tenants by advertising vacancies; obtaining referrals from current tenants; explaining advantages of location and services; showing units. Establish contracts with tenants by negotiating leases; collecting security deposits. Accomplish financial objectives by collecting rent; paying bills; forecasting requirements by preparing annual budgets; scheduling expenditures; analyzing variances; initiating corrective action. Maintains property by investigating and resolving tenant complaints; enforcing rules of occupancy; inspecting vacant units and completing repairs; planning renovations; contracting with landscaping services for lawn care and supervising repairs. Maintain vendor and current contact listing. Adhere to competitive price comparison and quotes.

Lab Engineer (4yrs) IT Inventory Control Manager/Buyer IT Vendor Account Manager (6yrs) (1999-2009)

Time Warner Cable, Herndon, VA

Requisitioned and purchased all hardware, software and Contract Service Agreements supporting the IT Time Warner Cable test environments. Assisted in the engineering, document and reporting process, and administered test lab related lifecycle pieces of the configuration management process. Overseen IT test-related projects of outside contractor and vendor site assignments, associated with the Time Warner Cable systems Environments. Worked jointly with essential TWC Test Lab engineers, and outsourced vendors to ensure that product delivery was on time for testing and system integration purposes. Account sales management with approved telecommunication vendors and external lab sources (ePlus, Cisco, Sun, HP, EMC, Brocade Juniper, Microsoft, Dell, Alcatel, CDW, Black Box etc.) in collaborative test efforts utilizing the lab and test facilities of each respective participant. Coordinated test bed setup and managed submitted Lab Request forms. Provided time management scheduled deliverables during the deployment test cycles. Have knowledge of current IT technologies, including virtualization, WAN circuits, server, desktop hardware and software Strong knowledge. Worked with vendors to coordinate product pricing and meet deadline delivery to achieve mission requirements. Accumulated and continued positive vendor rapport through my tenure. Utilized a preferred supplier relationship strategy, for vendor selection and pricing contract negotiations. Formulated and implemented a vendor strategy that enables cost savings and quality. Drove a regional vendor selection and competitive benchmarking efforts. Partnered with service delivery to manage outsourcing partners and ensure highest quality customer service delivery in the most efficient and cost effective manner. Tracked and maintain copies of software licenses, warranties, maintenance agreements. Conducted regular business reviews and periodic financial, operational, and management process audits, account-level approval of billing issues and matters. The actual duties, responsibilities, and qualifications varied based on assignment and mission requirements.

(Education and Training Skills) Military Retiree

Business Management Studies with University of Phoenix College

Associate of Science Degree in General Studies, Northern Virginia Community College

(UNIX System Administration Course) Northern Virginia Community College

Office Automation/Microsoft Suites Northern Virginia Community College

System Administration I (Solaris) Sun Micro Systems

System Administration II (Solaris) Sun Micro Systems Course

Leadership/Management Course (United States Army)

Contracting Officer Representative Course, Seoul Korea

Property Manager Class, San Antonio, Housing Authority

Multi Channel Communication School US Army

Administrative Support School US Army

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