Management Consultant, Marketing, Business Analyst
Resume:
LEE H. PIERCE
AUSTIN, TX 78750
***.*******@*****.***
SUMMARY
Dedicated Change Management Analyst with experience in business readiness, organization management, training development and training deployment. Assesses, maps and develops new processes for clients. Driven team player and results focused, in collaborating with clients to complete projects in a timely and efficient manner.
Skilled in
- Client Relationship Management
- Communication Planning & Management
- Marketing Strategy
- Learning Delivery Instruction
- Problem Solving & Escalation Management
- Requirements Development
EXPERIENCE
ACCENTURE, Austin, TX 2010-2012
Fortune 500 Company
BUSINESS ANALYST
Oversaw project management for numerous clients including change management, business readiness, training development and deployment. Conducted work planning for project teams. Setup meetings with clients to gather and analyze requirements for projects. Developed and identified organizational impacts and action plans and facilitated completion of all action plans.
Managed scheduling of command center for 300+ IT resources.
- Initiated requirements gathering process and synthesized information, resulting in creation of functional requirements for new business solutions with IT developers.
- Drafted MS Visio process flows for functional designs for phase(s) of projects, including process flows for presentations to client leadership explaining as-is and to-be processes.
- Created test scripts for use by client team as well as offshore resources and 300 step test script for client use during User Acceptance Testing.
- Improved existing solutions for communications deployment and managed documentation processes, in measuring team performance and tracking activity completion.
- Developed and implemented new job aids and Standard Operating Procedures for projects resulting in the streamlining for several processes.
- Developed reusable reports for working documents to measure team performance or lack thereof, resulting in on-time completion of activities and action plans.
- Utilized effective escalation management with all issues and risks for projects which led to successful communication and mitigation of any risks hindering completion.
- Developed initiatives, improving training materials for projects.
- Executed training development and deployment for more than 1000+ end users.
- Assessed end users needs and developed appropriate training for adult learners.
- Saved client $5M per year by deploying software to 21 locations.
ATLANTA JOURNAL CONSTITUTION, Atlanta, GA 2010
MARKETING ASSISTANT / INTERN
Developed and maintained inventory spreadsheets.
- Drafted proposal for 77 year-old community service event, making event into revenue generating fundraiser for AJC. Proposal granting scholarships to area youth implemented and continues to generate substantial revenue for AJC.
- Improved efficiency of department by creating Partnership Diagram identifying recent partners of AJC.
- Created and presented proposal for AJC Cup Award (community service project) to Marketing Department leads; proposal accepted and continues as a yearly fundraising event.
- Organized staff and event materials for Auto Trade Show and Atlanta Apartment Association Trade Show in Atlanta, GA, for more than 2000 attendees.
METLIFE INVESTORS, Irvine, CA 2009
INTERN
Demonstrated quality presentation skills in numerous presentations throughout internship.
- Initiated Excel projects on the Sales Desk, in Marketing, and Product Departments, enhancing the databases for Financial Advisors.
- Supported the completion of project proposal for Account Management Department to incentivize Internal Sales Associates, thereby increasing sales.
- Created marketing campaign for ‘Baby Boomers’ and presented to VPs & Marketing Managers.
ADDITIONAL EXPERIENCE
THE DANCE STUDIO, Austin, TX 2005-2012
DANCE TEACHER
T-MOBILE, Atlanta, GA 2008-2009
RETAIL SALES REPRESENTATIVE / KEY HOLDER
EXPRESS, Austin, TX 2006-2008
BRAND SALES REPRESENTATIVE / CREDIT CARD CAPTAIN
EDUCATION
- BA, Business Administration, Clark Atlanta University, Atlanta, GA
- Concentration: Marketing, Minor: Spanish; GPA: 3.13
PROFESSIONAL AFFILIATIONS
- Clark Atlanta University Alumni Association
- Accenture CAU Recruiting Co-Lead
- Urban League / Young Professionals Network
- Accenture People Advocacy, Career Advancement
- Accenture New Hire Buddy Program
- Everlasting Vitality, Mentor / Team Leader
SPECIAL SKILLS
- Fluent in Spanish
- Fluent in American Sign Language
- Prezi, MS Word, Excel, PowerPoint
- Active Confidential Security Clearance
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