PENNY DENISE MERCER

OBJECTIVE

To serve in a challenging position where my strengths in organization, teamwork, and multi-tasking will contribute to the success of the organization.

QUALIFICATIONS

A diverse administrative assistant manager, with experience in automotive, manufacturing, logistics, distribution and medical industries. Extensive background in customer service, payroll, purchasing, medical billing and quality assurance. Strengths include ability to work well with others, effective listening and communication, multi-tasking abilities, and software abilities (MS Word, MS Excel, MS Access, PeopleSoft, SAP, AS400, Windows XP,QAD, PowerPoint). Capable of building and maintaining high quality relationships. Some job descriptions attached

SELECTED ACHIEVEMENTS

Assisted in the redesign instructions for Administration’s new manual.

Systematized production purchasing vendor evaluation process. During conversion to new purchasing system, determined which automatically generated reports could be exported and used to analyze monthly vendor performance. Documented procedures to reflect new standardized work process.

Created Standard Operating Procedures for distribution center.

Assisted with design of a customized database to consolidate data entry of customer orders. Enabled one data entry form to be used to automatically create several different reports for various customers. Saved over an hour a day in lost productivity due to duplicate tasks.

Developed standardized communication procedure between Administration and Shipping departments in order to facilitate order processing.

Duval County Public Schools, Jacksonville, FL 2005-2008

Bookkeeper/Secretary/Account Clerk/Payroll Support

Secretary/Bookkeeper for the principal and teachers of the school, which at times meant running the school in the principal’s absence. Responsibility List attached, but the highlights are handling all the purchases, the school’s deposits, school activity events, reconciling invoices and bank statements. As a payroll/account clerk support or over 15,000 employees I set up direct deposits and handled any discrepancies. I did research of pay history for subpoenas and child support paperwork.

Blue Cross Blue Shields, Jacksonville, FL 1/2005 – 7/2005

Payroll Specialist

As Payroll Specialist for a corporation of about 10,000 employees I assist employees with pay issues such as setting up direct deposits, processing bonuses, commissions, manual check research, garnishments, monthly spreadsheet reports, check distributions, report distribution, retention records, processing W2’s. Assist Project management, accountants, analysts and payroll management. Wage verifications, YMCA and United Way deductions.

Nissan North American Operations, Jacksonville, FL 4/2004 – 12/ 2004

Administration Office Supervisor ( Assist Regional Mgr, HR, Payroll, A/P )

As Administrative Supervisor I handled payroll, human resource issues, schedule travel arrangements for management, workmen’s comp paperwork. I manage the DDS Dealer Parts Return Program, logistics, the invoicing, credits, accounts payable and supply inventory and monthly spreadsheet reports. Assisted Plant Manager. Nissan relocated Distribution Plant to Orlando.

JAX Reman, LLC / Mazda North American Operations, Jacksonville, FL 2/2001 -3/2004

Administration and Purchasing ( Asst. Mgr , HR, A/P, Payroll, Auditor)Plant Closed

Supported the administration and quality functions as assistant manager. Prepared weekly payroll files.

HR duties including maintaining and organizing employee records. Assist employees with any HR concerns. Document Controlled environment. Possess skills in confidentiality. Manages daily operations in service agreements and expectations of this multi-clients and company environment. Month end closing. Interfacing with the client to achieve optimum customer service. Generated purchase orders for all production purchasing and MRO supply items. Tracked supply levels, and maintained targeted inventory costs. Evaluated vendor on-time delivery. Processed daily sales orders and core credit data into accounting systems and databases. Compiled sales and purchasing data for monthly reports to management. Performs duties that include check requests and other related documentation for completeness and compliance with financial policies, procedures and contractual requirements. As Accounts Payable Processor I Followed up on account statements and other discrepancies regarding payments. Monitors blanket purchase orders and periodically updates the balances. Basic data entry and reconciliation of receiving documentation and invoices. Determines the appropriate codes for invoicing. Responsible for getting prior approvals for purchase orders. Internal Auditor. Mazda sold plant and new owner merged with their other plant in SC.

McGowan’s Heating and Air, Jacksonville, FL 2000 - 2001

Dispatcher

Scheduled calls for service technicians and purchased equipment necessary for jobs. Invoiced completed services and processed payments.

Southern Wine and Spirits Distribution, Jacksonville, FL 1999 - 2000

Customer Service and Account Manager

Processed customer orders daily and maintained customer accounts. Coordinated all orders, delivery and billing for one key account. Supported salesmen by setting up new accounts and compiling data for existing accounts. Processed receivables and tracked shipments.

Med-Pro Medical, Jacksonville, FL 1998 - 1999

Patient Care and Insurance Clerk

Admitted patients and maintained complete medical records. Scheduled all patient appointments and verified referrals as required. Filed all insurance claims and monitored all claim information.

Duval County School Board, Jacksonville, FL 1988 – 1990, 1995 - 1998

Bus Driver

Transported students to and from school on a daily basis. Managed safe care for approximately 120 students per day, ranging from four to eighteen years of age.

Gator Freightways Trucking Company, Jacksonville, FL 1987 - 1988

Logistics Operations Coordinator and Customer Service Representative

Dispatched drivers on a daily basis. Maintained records and submitted payroll logs. Interacted with customers to assist in shipment orders. Resolved daily problems and routed all incoming phone calls.

Florida Neurological Institution, Jacksonville, FL 1985 - 1986

Medical Billing Clerk and Collections

Billed all patient insurance claims with both primary and secondary agents. Processed collections for delinquent accounts. Maintained all customer information in the patient system.

Gulf Life Insurance/ Prudential, Jacksonville, FL 1980 - 1984

Salary Allotment /Claims/ Insurance Premium Coordinator

Processed all customer life insurance premium payments, either through payroll deduction or bank drafts. Reported all data on a weekly and monthly basis.

EDUCATION

Currently seeking an AS degree in Business Administration at St Johns River Community College: Seminars & Certifications:

Advanced Communication Skills – University of North Florida, 2003Business Writing – University of North Florida, 2003Effective Time Management – University of North Florida, 2003 QS-9000/ ISO 14001,Internal Auditor.

*Time Lapse between jobs were due to 3 child birth’s and divorce.

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