Customer Service Manager
Resume:
Profile:
Energized personable business professional with college degree. Aptitude for rapidly mastering technology
with extensive use in Microsoft Applications. Tactful and considerate with professionals and non-
professionals. Accustomed to handling sensitive, confidential records. Flexible and resourceful with
admirable team-building skills.
Skills Summary:
Written Correspondence
General Office Skills
Verbal Presentation Skills
Multimedia Presentations
Computer Savvy
Customer Service
Scheduling
Technical Support
Insurance Billing
Front-Office Operations
Reliable Attendance
70 WPM
Professional Experience:
ORGANIZATION/ COMMUNICATION
Coordinated projects and events implementing ability to improvise, improve procedures, and
meet demanding deadlines.
Regulated inter-department communications (procedures, technology and staffing).
Organize the details of special events, travel arrangements, agendas and itineraries.
Communicated to the public, internal staff and external affiliates to coordinate healthcare
actions.
Manage and organize schedules for staff, customers, and visitors including guest events and
off-site requests.
Perform general clerical duties to include but not limited to: photocopying, faxing, mailing,
and filing
TECHNOLOGY & FINANCIAL:
Secured appropriate socio-economic data relative to each account (confirming medical
records, obtaining necessary signatures and any supporting documentations)
Produced and implemented new socio-economic data collection system.
Supported and maintained switchboard, greeter’s desk, and all admissions and registrations
while working independently.
Maintained 98% accuracy rate for record input.
Created anti-identity theft process throughout practice.
Maintained, collected and verified insurance details, medical records and payments.
Acquired computerized pre-authorizations and consents for outpatient procedures.
Corroborated dictated accounts via web uploader.
Balanced daily cash reconciliation reports and cash adjustments.
Collected payments, co-pays and miscellaneous monetary values for services and products.
Regulated inter-department communications (procedures, technology and staffing).
MARKETING & CUSTOMER SERVICE
Managed social-media marketing; facebook, twitter and tumblr accounts.
Oversaw front-office operations and provided customer service.
Ensured timely check-in, check-outs and adequate room availability.
Completed lodging, dining and event reservations including obtaining demographics,
monetary transactions and special requests.
Maintained relations with customers pre-arrival, throughout stay, and follow up.
Assisted with customer services including: complaints, refunds and assistance.
Employment History:
WILDFLOWER INN – Lyndonville, Vermont
Front Desk Manager, 2011- Present
NORTHEASTERN VERMONT REGIONAL HOSPITAL- Saint Johnsbury, Vermont
Temporary Patient Access Specialist, 2010
COTTAGE HOSPITAL – Woodsville New Hampshire
Patient Access Registrar, 2007-2010
PAMCO MCDONALDS- Woodsville, New Hampshire
Swing Manager, 2003-2007
Education
LYNDON STATE COLLEGE– Lyndonville, Vermont
Bachelors of Science Business Administration, 2011
Minor in Marketing; Advertising, Service Marketing and Organizational Behavior.
Concentration in Health Care Management; Health Care Services, Health Care Systems and Medical Terminology.
PO Box 407
East Burke, VT 05832
y30qku@r.postjobfree.com
Contact this candidate