Josefa Class-Galarza

** ******* **

Rochester, NY 14609

585-***-**** Home· 585-***-**** Mobile· y30gki@r.postjobfree.com

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Professional Summary

Accomplished Billing Specialist with 9 years of experience in Customer Service. I am self-motivated, flexible, responsible, dependable, and able to multitask and work individually in a fast paced environment. Handle irate customers and take initiative to troubleshoot and problem solve.

* Bilingual, fluent in English and Spanish

* Professional Tone and Manner

* Received Vision in Action Awards for premier Customer Service

Professional Experience

Frontier Telephone, Rochester, NY 2003-2007

Billing Specialist, Credit and Collections Department

* Assisted customers with payment arrangements

* Denied and Restored services as needed

* Provided customer with courtesy calls prior to disconnection of service

* Assisted in investigating missing and misapplied payments

* Reviewed credit applications for new residential services

Frontier Telephone, Rochester, NY 1998-2003

Customer Service, Sales Representative

* Processed incoming and outgoing calls

* Educated customers on products and services, such as, rates, promotions and billing inquiries

* Set up new orders for residential services

* Provided excellent Customer Service while meeting all objectives; answer and technical performance, availability and sales per call quota

Financial Aid Department, Monroe Community College, Rochester, NY 1996-1997

Student Aid Assistant, Voluntary Work

* Assisted students with financial aid applications

* Filed and answered phones

* Supported students and staff on meeting department deadlines

Education

A.A.S. Office Technology, Monroe Community College, NY

Professional Development

Secretarial Science-Executive

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