Customer Service Representative
Resume:
Anisah M. Flournoy
Philadelphia Pa, 19104
Objective: Seeking a position in the medical field.
Education: University City High School, Philadelphia, Pa
Business Academy
Graduated: June 2003
Course Studies Included: Word Processing, English, Algebra, Geometry, History, Physical and Health Education
Work Experience:
06/2012- Present
Greater Philadelphia Health Action, Wilson Park Medical Center
Customer Service Representative
Description: Greet patients and visitors to the Health Center as assigned, schedule patients/provider appointments using the NextGen and Medical Manager systems. Register patients, submit referrals through Navinet, verify insurance status at each office visit through the Emdeon and Navinet systems, confirm, cancel and/or reschedule patient appointments by telephone or in person. Answer and direct telephone calls as assigned, take accurate messages according to established protocol and respond to patient questions or refer to appropriate staff.
The Restaurant School at Walnut Hill College, Philadelphia, Pa
Financial Aid Representative
08/2008-09/2010
Description: Counseled and advised students about financial aid eligibility, application requirements, aid programs, costs, money management and financial planning. Answered questions, inquiries, or requests from students, parents/guardian in person or in writing regarding financial aid programs and eligibility and then package students based off of there financial eligibility through federal and/ or institutional funding.
Philadelphia Sleep Center, Philadelphia, Pa
Receptionist
01/2008-08/2008
Description: Scheduled appointments for patients who were recommended by there physician to have a sleep study procedure done, confirmed insurance and billing coding.
The Restaurant School at Walnut Hill College, Philadelphia, Pa
Admissions Coordinator
06/2005-01/2008
Description: Worked as a team with Admissions Representatives as well as Financial Aid Representatives in keeping the office running in the proper manner. Greet prospective students and there parents/guardian making sure they meet with the individual they were scheduled to see, answered calls, file student folders and help around office if needed, mailing as well as keeping office area clean.
The Restaurant School at Walnut Hill College, Philadelphia, Pa
Pastry Shop Sales
10/2003-06/2005
Description: Worked as a team with co-workers, selling breakfast pastries, cookies, cakes and lunch items to students as well as the public. Maintain a clean work environment.
Wendy’s Fast Food Restaurant, Bala Cynwd, Pa
03/2001-10/2003
Descriptions: Prepare Sandwiches, wait on customers, run IBM cash register.
Samuel Powel School, Philadelphia, Pa
Office Aide
01/2000-06/2000
Description: Answer phones, file emergency contact numbers, label books, sort mail, used copy machine and check attendance sheets.
Computer Youth Institute, Philadelphia, Pa
Student
Summer of 1999
Computer Literacy Classes
Volunteer:
• Attended classes at the Neighborhood Networks Computer Training Center working with Windows 98/Office 2000 also learning hardware terms while disassembling and reassembling a used computer.
References:
Available upon request.
Salary: Negotiable
Contact this candidate