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Lancaster, CA, 93536
September 24, 2008

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Donna Pulido

***** ******* **

Lancaster, CA **536

Phone: 661-***-****

Cell: 323-***-****


OBJECTIVE: Looking forward to working with a company that, will allow me to utilize my professional skills in clerical/customer service position that help me to improve my skills while helping the company.

QUALIFICATION: My strongest attributes are customer service and people skills. I work well in singular or collaborative endeavors. I am punctual, able multi-task bilingual English and Spanish.


9/2007-9/2008 Countrywide Home Loans Lancaster, Ca

Negotiator/Quality Control Analyst

Researching and resolving complaints from internal and external customers. Negotiating resolution of helping out the customer to modify their mortgage loan.

Under direct supervision, resolving conventional problems, questions, or situations in conformance with defined criteria, practice, or protocol. Analyze and documented modication documents to assurance everything is correct on documents before sent out to the customer.

02/2005-12/2006 Law Office Martin Yarnell Granada Hills, Ca

Receptionist/ File Clerk

Job duties were answering phones, speaking with clients, and filing, maintaining organization of the file room, supply orders, calendaring, sending out packages/letters via FedEx and US Mail, running errands, and assisting attorneys with various tasks.

6/2004-6/2005 Insure Express Encino, CA


General office/ accounting clerk with responsibilities for accounts receivable and accounts payable and other accounting duties in office environment. Familiarity with excel, outlook and Microsoft word.

3/2000-3/2004 Amazing Pictures Universal City, CA

Customer Service Representative

Primary responsibilities were providing entertainment for clients an exciting environment. Administered strong sales and customer service to guest and maintained the company’s philosophy. Provide technical support in photography such as taking snap/profiles of clients. Collecting payments for service rendered and balancing our cash register.

3/2003-6/2004 All Town Transport Glendale, CA

Receptionist/ Clerical

Responsible for answering phone/took messages, faxing, filing, data entry, Xerox and customer service. Prepared schedules for the clients to receive transportation. Creating employee schedule where and what time to pick up customer from the doctor office.


7/2005 Valley Community College North Hollywood, CA

7/2002-2/2003 United Education Institute Huntington Park, CA

Business Office Administrative

Awards: Attendance Award, Student of Month

6/2001-6/2002 Alhambra High School Alhambra, CA

High School Diploma

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