Customer Service High School
Resume:
Marthasha Byrd
*** ***** ****** *** * Portsmouth VA
Email: ***********@*****.***
Professional Summary
My professional experiences have demonstrated more than 10 years of high quality customer service skills in the areas of government administrative positions, sales and telemarketing, and retail.
Core Qualifications
● Proficient in Microsoft Word ● Excellent organizational skills
● Technology savvy ● Home care management
● Experienced in quality customer service ● Family and consumer skills
Experience
Administration Clerk/ Receptionist
January 2010 to July 2010
United States Census Bureau – Virginia Beach, V A
● Performed routine clerical tasks required in the collection, control, review, processing, and reporting of personnel and payroll data for approximately 3,000 employees.
● Carried out employee selection and hiring functions, including processing personnel actions.
● Maintained personnel files and administrative records.
● Assisted in the processing of accident forms, travel vouchers, and time and attendance records.
Cashier
May 2005 to June 2007
Farm Fresh – Norfolk, V A
● Received and disbursed money and operated electronic scanners, cash registers, or related equipment.
● Processed credit or debit card transactions and validated checks.
Housekeeping
May 2002 to February 2003
TBT Janitorial Services – Norfolk, V A
● Cleaned assigned work areas in Armed Forces buildings
● Worked as a member of the cleaning team to assist in keeping the public areas neat and clean.
Telemarketing Representative
March 2001 to July 2002
IMA Telemarketing – Virginia Beach, V A
● Represented the company with customers and prospects by soliciting orders for magazines.
● Handled customer questions and complaints over the telephone.
● Developed a list of prospects from resource material or company records.
● Called and received calls from prospective customers, explaining types of magazines offered.
Cashier and Stock Maintenance
April 2000 to December 2001
Dollar Tree – Norfolk, V A
● Received and disbursed money and operated electronic scanners, cash registers, or related equipment.
● Processed credit or debit card transactions and validated checks.
● Manually moved stock and other materials to keep merchandise shelved for selling purposes.
Education
Thomson Education Direct 2002
High School Diploma
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