Customer Service Quality Control

John Anders Strothman

****.**********@*****.***

**** ****** ******, ****** *******, TX 78414

Cell: 443-***-****

PROFESSIONAL SUMMARY:

Extensive experience in the Residential Home Building Industry, including land development, marketing, operation/business management and comprehensive project management. A proven track record for being on schedule, on budget and very good customer service.

PROFESSIONAL EXPERIENCE:

Project Consultant- Cove Property Management, LLC Annapolis, Md. Present

Providing contract construction management for the construction of an office building in Annapolis, Md. The 4000sf office building (to start Sept, 2011) is to be built on a narrow lot located in historic downtown Annapolis.

Project Consultant - Cove Property Management, LLC, Annapolis Md. 8/09- 4/10

Provided contract construction management for the fire restoration of two apartment buildings in Baltimore County, Md. The 40 year old buildings (30,000sf) burned down 60% of the way and were rebuilt to current IRC codes. The project came in under budget and ahead of schedule.

Vice President of Production- Hogan Homes, Corpus Christi, Texas. 6/07- 5/09

Managed the production operation for the company. Job responsibilities included managing production personnel, customer warranty personnel, subcontractors and vendors. I managed home starts, monitored home construction, scheduled the customer walks-through and managed the home warranty program. Improved building cycle time, enacted a quality control program and improved customer warranty and survey scores.

Production Manager- Dan Ryan Builders, Frederick, Md. 10/01- 10/06

Managed the production operation for a division of the company. The division sold and delivered over 400 units per year for an average of $ 20 mil net profit. Job responsibilities included production personnel, customer warranty personnel, subcontractors and vendors. I improved customer warranty and survey scores. In addition I was part of a team who developed a superintendent training program and quality control program. I taught the training classes.

Operations Manager- Hemingway Homes, LLC, Bethesda, Md. 9/98- 9/01

Managed the construction of 31 high-end (over $1 mil) custom homes in Potomac Md. Job responsibilities included managing the production personnel, subcontractors and vendors. I also managed customer warranty.

EDUCATION: Architectural Technology, Associates of Arts Degree

Anne Arundel Community College, Arnold MD

LICENSES: Real Estate Salesperson License, Texas Real Estate Commission

General Contractors License, West Virginia Contractors Licensing Board (inactive)

TRAINING: OSHA – 10 hour course

Mold Remediation course

References upon request

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