Customer Service Representative

Jenifer Proctor

Summary

Proven ability to quickly learn procedures, methods and computer programs and software. Skilled at encouraging others and developing rapport and keen ability to recognize client needs, and meet them. Exercise initiative, achievement and independent judgment and able to develop new ideas and processes. Demonstrated record of high performance standards, including attention to schedules, deadlines, budgets and quality work. Demonstrated accuracy, attention to detail and ability to work well in team environment and capable of handling multiple projects concurrently.

Experience

TNT Dental Plano, TX

Customer Service/Technical & EDI Support 7/2008 to 7/2010

• Successfully input support requests generated via phone and received via email.

• Investigated customer requests, relayed scheduled date for completion and notified client once completed.

• Trouble shoot email issues for clients, clean up email and setup new accounts. Assist clients in setting up email accounts through Outlook, Outlook Express, Macmail or other email programs.

• HTML programming in system to update client’s websites. Train clients to use CMS system to update their website.

• Quality control of work completed by developers to insure accuracy of client requests.

Thomson Tax & Accounting Fort Worth, TX

Customer Service Representative 8/2007 to 7/2008

• Investigated customer complaints about merchandise, service, and billing.

• Conversed and corresponded with customers and other company personnel, such as billing, credit, sales, service, and shipping personnel, to obtain facts regarding customer complaints.

• Followed up on recommended adjustments to ensure customer satisfaction.

Accelerated Christian Education Lewisville, TX

Customer Service Representative/EDI Processor 3/1997 to 6/2007

• Compiled and maintained records of business transactions and office activities.

• Executed daily operations for orders on hold awaiting payment and correspondence.

• Answered correspondence and prepared outgoing mail.

• Operated computer terminal to input and retrieve data.

• Copied data and compiled records and reports.

• Structured and maintained a database to catalog incoming orders.

• Instrumental in developing procedures for processing incoming orders from the internet.

• Received, counted and paid out cash at conventions along with taking credit card payments.

• Operated office machines such as typewriter, adding, calculating and duplicating machines.

• Sold educational materials to clients and assisted with instructional information to help them use it effectively.

National Express Tax Carrollton, TX

Administrative Clerk 1/1997 to 3/1997

• Prepared income tax return forms for individuals and e-filed returns.

• Scheduled appointments, answered phones, filed paperwork.

• Occasionally verified totals on forms prepared by others to detect errors of arithmetic or procedure.

Kelly Girl/Temps - The Associates Las Colinas/Irving, TX

Administrative Assistant 10/1996 to 12/1996

• Coordinated the collection and preparation of operating reports.

• Reviewed and answered correspondence.

• Compiled, stored and retrieved management data, using computer.

Abstract Inc Dallas, TX

Policy Processor 6/1996 to 9/1996

• Prepared copies of documents for filing and mailing.

• Filed documents and records.

• Successfully handled preparation and distribution of title policies.

AllTemps - Texas Instruments Dallas, TX

Distance Learning Clerk 2/1996 to 6/1996

• Selected source for continuing education classes and set timer to record program.

• Observed monitor to verify that classes were on-air and informed supervisor if station was not on-air.

• Verified quality of recording, using videotape equipment and informed designated personnel of quality of recording.

J.C.Penney Plano, TX

Customer Service Representative 1/1995 to 2/1996

• Answered Minimum of 150 calls daily.

• Keyed information into computer to obtain computerized records.

• Investigated customer complaints about merchandise, service, and billing.

Peirson & Patterson Title Division Dallas, TX

Policy Supervisor 6/1993 to 1/1995

• Managed five employees for statewide network.

• Implemented & managed a computerized tracking system for real estate title policies.

• Achieved monthly goals for accuracy and distribution of policies.

Contract Assignments DFW, TX

Administrative Clerk 12/1991 to 6/1993

Wordtemps/Imprimis - Pyke & Pyke; Peirson & Patterson - Dallas, TX - 2/1993 to 6/1993

Kelly Temporaries - Ericsson Business Communications - Richardson, TX - 8/1992 to 2/1993

Manpower Temporaries - Insinkerator - Carrollton, TX - 12/1991 to 3/1992

Retail Services Plano & Richardson, TX

Customer Service 5/1989 to 10/1991

T.J.Maxx - Plano & Richardson, TX - 12/1990 to 10/1991

Brookshire's - Plano, TX - 5/1989 to 7/1990

Education

Southern Institute of Business & Technology Richardson, TX

Associates in Business Computer Applications (GPA 3.86) November 8, 1990

Highlights

HTML edits and programming, transcription, customer service, tour guide, switchboard operator, general office, ten key, general accounting, sales, supervisor, EDI, data entry, data base administration

Computer - Windows, Outlook, MSWord, Excel, Access, Power Point, Adobe Photoshop, CMS (Content Management System), Quicken, Turbo Tax, Unison, Filemaker, Citrix, Siebel, Elite, Creditview, Email Manager, Kronos

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