Customer Service Human Resources

Silkia I. Ramos

**** ***** **.

Sterling Heights, MI 48310

Cell# 248-***-****

***********@*****.***

Objective:

My desired position would be a full time position with a company that will allow growth and also enable me to apply my organizational, and business skills. A position in Administration or Human Resources would be ideal for me. It would allow me the opportunity to gain more experience and further my career.

RDA Group-Coding/ Auditing/Part Time-Home

Bloomfield Hills, MI

06/2011-Present

Coding surveys conducted for Ford Motor Company and other auto manufactures. Surveys must be converted to coded from words. Any problem or satisfaction the customer is experiencing in any area of the vehicle is noted on the survey which I then appropriately code. All surveys I work with are in Spanish in which I then code in English. All surveys are from Venezuela and Argentina. I also translate emails and other information to Spanish and audit customer satisfaction survey calls.

State Farm-Office Manager

Detroit, MI

12/2009-06/10

Administrative duties, banking, delegating leads and also keeping track of all leads. Sales.

GMAC/Semperian-Portfolio Agent Collections Department

Auburn Hills, MI

09/2005-09/2008

Answering incoming phone calls and making outbound phone calls regarding delinquent accounts. Assisting customers on extensions, payment arrangements and voluntary surrenders. I also initialized repossessions and saw it through until it was concluded. I also skip traced accounts that were severely past due by uncovering new phone numbers and addresses for customers.

OEF/ Strainrite- Human Resources Assistant/Administrative Assistant

Pontiac, MI

03/2004-06/2005

Payroll, employee time keeping reports, making sales catalogs, filing, assisting with hiring & firing assisting with employee write ups or performance evaluations, purchasing and keeping min- max of office supplies and some production supplies. I managed and organized employee recognition events and petty cash.

Total Filtration Services-Customer Service Representative

Lake Orion, MI

09/1999-09/2003

My position was a bilingual position, I handled Mexico accounts.

Answering all of my customers phone calls and emails pertaining products and orders. Entering purchase orders daily, return authorization requests, updating daily reports, setting up new customers, handling rush orders in a time sensitive fashion. I also had filing duties.

St. Joseph Mercy Oakland-Registration Receptionist

Pontiac, MI

05/1999-09/1999

Registered patients as they walked in. Scheduled, rescheduled, and canceled appointments. Answered a multi-line telephone and filed paperwork along with other office duties.

Education

Bachelor of Business Administration

Baker College of Auburn Hills, MI

Skills and abilities

I have experience in Word, Excel, Access, PowerPoint, Outlook and Lotus Notes. I have very good organizational skills and I believe in being a team player. I am fluent in Spanish and can also read, write and translate Spanish.

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