Customer Service Sales

CHRISTOPHER RIETH

908-***-**** - ******@*****.***

**-** **** ******, *******, New York 11105

Summary of Qualifications

Certified A+ and Network + Information Technology professional with extensive hardware and software install and maintenance experience. A deep felt desire to serve the customer, resolve problems and provide a complete IT support solution. Possesses excellent working knowledge of desktop technologies. A self-starter who is well organized and capable of multitasking while meeting required deadlines.

Professional Experience

Desktop Support Technician, Windsor Resources (temp service) – Manhattan, NY

June 2012 – Present

• Deploying and PXE-imaging Windows 7 PCs at a non-profit organization on Broadway

• Providing user support by troubleshooting application, networking, and printer issues

• Cooperating closely with three IT professionals with varying levels of experience and expertise

IT Help Desk Assistant, Ogilvy Commonhealth Worldwide (contract) - Parsippany, NJ

August 2011 - September 2011, December 2011 – March 2012

• Prepared and deployed hundreds of Win XP PCs in a large office using Ghost imaging and AD

• Troubleshot Windows and Mac computers, along with network issues, deskside and via phone

• Assisted Level II Helpdesk Windows and Mac support for approximately 500 in-house users

• Repaired, re-imaged / PC refreshed and provided preventative maintenance for Macs and PCs

IT Support Technician, The Julia Miller Group (consultant) - Manasquan, NJ

May 2011 – December 2011

• Maintained and troubleshot Windows XP/7 PCs, printers and their P2P networks at four offices

• Optimized PCs through hardware and software upgrades, and by altering Windows configurations

• Recorded all changes made to computers and their networks, using detailed descriptions

Easy Tech Sales Associate, Staples - Sea Girt, NJ

July 2010 – August 2011

• Assisted customers in choosing technology solutions based on their individual wants and needs

• Answered customers’ IT questions or referred them to appropriate sources for more information

• Worked side by side with fellow sales associates to provide responsive customer service

Certifications

CompTIA A+ certified

CompTIA Network+ certified

Education

Brookdale Community College

SCOPE Center for Tech Training

A+ and Network+ courses

Montclair State University

Bachelor of Arts in English

Journalist for Student Newspaper

Universidad de Alicante

Study Abroad Program: Spain

Spanish Language Courses

Skills and Interests

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, etc.)

Spanish: intermediate speaking, reading, and writing

Classical guitarist and Monmouth Civic Chorus member

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