Operations

Shannon Allen Moore

Belmont, MI *****

***********@*****.***

EMPLOYMENT HISTORY

Lowe's Home Improvement

Freight Flow Manager

****-*******

* Have worked in a variety of positions within Lowe's, including Sales Associate, Front End Team Lead, Receiving Clerk, and now Freight Flow Manager.

* Manage a team of up to 22 people, including back end receiving team (RTM Clerk and Receiving Clerk), loaders/unloaders, assembly department, Facility Service Associates, and the stocking team.

* Responsible for all product coming into the store, assuring it is received correctly and in a timely manner, stocked on shelves, and priced properly.

* Manage all freight flow operations and maintain all necessary documentation.

* Responsible for the markdown worksheet, including cycle counts, inventory adjustments, and price adjustments for all non-productive inventory.

* Assist in store merchandising, including seasonal and departmental resets.

* Over three years as a member of the store safety team, assuring all safety protocol and OSHA requirements are met.

* Teach and train new team members on how to perform their job responsibilities and maintain a safe work environment, mentoring while promoting a team mentality.

* Key holder and with security access to open the store, unlocking the store each day for the morning stock team and being the manager-on-duty before store hours.

* Cross-trained with the delivery manager to familiarize myself with the procedures of that department.

* Trained to read and report details of the financial statements to members of the management team.

New Community Church

Facility/Custodial Manager

2003-2007

* Managed and performed building maintenance responsibilities for a 52,000 square foot facility, including a variety of installations and repairs, and operation of all cleaning equipment.

* Coordinated special events/usage of the building, including scheduling of staff, coordination of equipment, unique setups, and working directly with clients.

* Created and implemented entire work flow process and procedures for all maintenance and custodial responsibilities for the facility.

* Defined needs for improvements and repair projects, including preparation of time and cost estimates, obtaining quotes for outsourced projects, and managing projects to completion.

* Managed and performed maintenance of church grounds (8+ acres), including lawn care, landscaping, and snow removal, as well as operation of necessary equipment including Bobcat, front-end loader, snow blowers, etc.

* Managed fleet of church vehicles, including coordinating all vehicle maintenance and repair, and maintaining driver records.

* Managed building security, including administration of security system, and overseeing fire and safety security measures.

* Maintained records, including MSDS, and all fire and building inspection records.

* Acted as in-house Project Manager for $1.3 million addition, completed in February 2005, coordinating the work to blend with the daily operations of the existing building and activities.

* Scheduled work assignments and create daily work logs for staff and volunteers.

* Purchased all materials needed for custodial operations.

* Interviewed, hired, and trained new personnel and volunteers.

Werner Enterprises

OTR Truck Driver

2003-2003

* Class A CDL licensed truck driver, with air brakes endorsement.

Rent-A-Center

Account Manager

2002-2003

* Called on existing customers, scheduling deliveries and arranging for payments to be made.

* Arranged merchandise displays in the store, setup new accounts.

* Processed rental payments, picked up, delivered, and set up merchandise.

Home Depot

Sales Associate - Paint Department, Building Materials/Lumber Department

2000-2002

* Extensive customer service experience including filling requests for specialty made-to-order products

* Trained by paint manufacturers to teach classes in painting techniques.

* Maintained merchandise by building displays, stocking shelves and verifying inventory.

* Cross-trained in a variety of different departments including flooring, plumbing and hardware.

* Collaborated on building displays in Grand Rapids, Muskegon and Kalamazoo to market professional installations (including flooring, cabinet and roofing installations).

* Licensed for forklift operation, Reach Truck, LPG Truck, Order Picker, Slip-Sheet Truck and the Electric Pallet Jack.

American DataMed

Process Server

1993-1999

* Served subpoenas in San Diego, Los Angeles, Riverside, and Orange Counties.

* Collected medical, employment and worker’s compensation records for lawsuits.

* Prepared reports for attorneys to be used in research.

* Supported sales department daily through fostering good customer relationships.

* Worked independently with no supervision.

Track N Trail

Assistant Store Manager

1991-1992

* Assisted the store manager in all aspects of store operation.

* Prepared employee scheduling each week.

* Managed inventory control and stock procurement.

* Promoted store sales and customer relations.

* Completed daily and monthly reporting of store financial data.

* Interviewed, hired, and trained store personnel.

* Computed payroll, including commissions.

* In the absence of the store manager, assumed all managerial duties.

EDUCATION

2010 Grand Rapids Community College

Associate of the Arts degree completed, with continued coursework in Business Administration/Management

2005 Rockhurst University Continuing Education Center

Complete Course on Facility Management – Certification

1989-1991 San Diego Community Colleges

General Education studies, with focus on Sociology coursework

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