Deanna N Treece

Uniontown, PA *****

Phone: 724-***-****

Experience:

Store Manager 01/01/2006 - 02/18/2008

Advanced Wireless - Uniontown, PA

*Provide customer service by greeting and assisting customers, and

responding to customer inquiries and complaints.

*Assisted customers with the sale of cell phone service for the following

companies Sprint, Nextel, T- Mobile and Cellular One

*Monitor sales activities to ensure that customers receive satisfactory

service and quality goods.

*Maintained a consistent sales record, exceeding the December 20006

quota of 25 by 31 phones and 100 accessories.

*Direct and supervise employees engaged in sales, inventory-taking,

reconciling cash receipts, or in performing services for customers.

*Inventory stock and reorder when inventory drops to a specified level.

*Keep records of purchases, sales, and requisitions.

*Hire, train, and evaluate personnel in sales or marketing establishments,

promoting or firing workers when appropriate.

Waitress and Bartender 03/01/2007 - 03/29/2007

Sam's Restuarant & Bar - Uniontown, PA

*Check patrons' identification to ensure that they meet minimum age

requirements for consumption of alcoholic beverages.

*Collect payments from customers.

*Take orders from patrons for food or beverages.

*Check with customers to ensure that they are enjoying their meals and

take action to correct any problems.

*Serve food or beverages to patrons, and prepare or serve specialty

dishes at tables as required.

*Prepare checks that itemize and total meal costs and sales taxes.

*Remove dishes and glasses from tables or counters, and take them to

kitchen for cleaning.

Present menus to patrons and answer questions about menu items,

making recommendations upon request.

Customer Service Representative 09/26/2005 - 12/10/2005

TeleTech Holding Inc. - Uniontown, PA

*Provided customer service for the Results and Connections project for

NEWGEN.

*Conducted surveys regarding customer cars and made appointments

when necessary for car maintenance.

*Promoted to the Adhoc campaign solicit sale of new or additional

services or products.

Customer Service Representative 06/22/2005 - 07/26/2005

CallTech - Grindstone, PA

*Provided customer support and information for the Sunrocket

Incorporated project.

*Confer with customers by telephone or in person in order to provide

information about products and services, to take orders or cancel

accounts, or to obtain details of complaints

*Resolve customers' service or billing complaints by performing activities

such as exchanging merchandise, refunding money, and adjusting bills.

Member Services 08/11/2004 - 06/12/2005

Commonwealth Marketing Group - Uniontown, PA

*Assisted sales department with orders that customers waned to cancel.

*Maintained an 88% save when it is was only required to be 35%

Crew Trainer 06/01/1998 - 08/11/2004

McDonald's Corporation - Grindstone, PA

*Maintain sanitation, health, and safety standards in work areas.

*Clean food preparation areas, cooking surfaces, and utensils.

*Operate large-volume cooking equipment such as grills, deep-fat fryers,

or griddles.

*Take food and drink orders and receive payment from customers.

*Read food order slips or receive verbal instructions as to food required

by patron, and prepare and cook food according to instructions.

*Wash, cut, and prepare foods designated for cooking.

*Cook and package batches of food, such as hamburgers and fried

chicken, which are prepared to order or kept warm until sold.

*Cook the exact number of items ordered by each customer, working on

several different orders simultaneously.

Waitress and Hostess 04/17/2000 - 06/01/2000

O'Gillies Pub - Uniontown, PA

*Check patrons' identification to ensure that they meet minimum age

requirements for consumption of alcoholic beverages.

*Collect payments from customers.

*Take orders from patrons for food or beverages.

*Check with customers to ensure that they are enjoying their meals and

take action to correct any problems.

*Serve food or beverages to patrons, and prepare or serve specialty

dishes at tables as required.

*Prepare checks that itemize and total meal costs and sales taxes.

*Remove dishes and glasses from tables or counters, and take them to

kitchen for cleaning.

Present menus to patrons and answer questions about menu items,

making recommendations upon request.

Customer Service Representative 05/01/1999 - 04/05/2000

Reese Brother's Incorporated - New Castle, PA

*Contacted customer via the phone soliciting product such as credit card,

home equity loan applications, and fund raisers such as Make A Wish,

MADD, and MSAA

Manager 02/25/1999 - 08/31/1999

Laundromat - Youngstown, OH

Supervised four employees, payroll, vending machines, washers, dryers,

hiring/ termination of employees, and bill payments in a timely manner.

EDUCATION: West Virginia Career Institute 08/15/2005 - 12/03/2005

Uniontown, Pennsylvania

Attained other Post-Secondary or Certification

Major: Executive Office Admin

Buenta Vista School 04/01/2002 - 08/01/2002

Alderson, West Virginia

Attained GED or Equivalency Diploma

Brownsville Area High School 08/29/1997 - 06/01/2000

Brownsville, Pennsylvania

No High School Diploma but completed 12 grades

Major: 3 years computer skills

New Castle Area High School 09/01/1999 - 11/07/1999

New Castle, Pennsylvania

No High School Diploma but completed 12 grades

Major: Academic

SKILLS, QUALIFICATIONS AND ACHIEVEMENTS:

Additional Skills and Achievements

* Excellent people skills

* Strong Customer Service skills

* Very aggressive sale person

* Strong background in sales

REFERENCES: Available Upon Request.

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