Data entry operator, Healthcare billing specialist

YONTRIA MORGAN

Lithonia, GA *****

Phone: 770-***-**** E-mail: ********@*****.***

OBJECTIVE

Optimize my position as a customer service billing specialist utilizing skills in organization attention to detail to contribute to efficient operations, and problem solving in a growing company.

SUMMARY

Eighteen years’ experience in customer service, Data Entry, billing, and collections, efficient as well and accurate in administrative services, and able to offer office support for all levels of management, excellent work ethics and attendance record.

PROFESSIONAL EXPERIENCE

LABORATORY CORPORATION OF AMERICA, Tucker, GA 2004 – 2011

Healthcare Billing Specialist

Performed posting of patient’s information at the set production level, while maintaining a 97% quality rate work billing exceptions report in an electronic format by utilizing the system tools for resolution or phone calls to the customer for needed billing information and update accordingly. Identified trends and ways to help prevent billing exceptions and notify management. Worked with micro soft excel.

Completed 50 to 100 claims daily worth thousands of dollars in a strict time frame to help decrease bad debt.

Maintained confidentiality of patient records.

Exceeded daily office standard. Handled over 17 un-billable specimens an hour.

Maintained high accuracy rate in accordance to company standards. Low error report.

Data Entry Operator

Keyed clinical, hospital, nursing homes, cytology requisitions, billed accounts, copied, faxed, and filled documents. Billed patient insurance company and answered phone in department.

Keyed and processed 350 to 400 medical documents with 90% accuracy.

Recognized as top key person in the department.

Successfully completed daily assignments in a strict production environment.

Trained to become a healthcare billing specialist.

Received certificate in completed customer service training.

SEARS/CITI GROUP REMITTANCE PROCESSING CENTER 1997 – 2004

Data Entry Operator

Keyed documents using Banctee and Wausau computer systems keyed payments and account lookups, sorted mail by statements and checks, using the 50/51 machine answered phone in data entry department. Performed miscellaneous tasks, and cross trained to support other departments.

Received 35 awards for outstanding production.

First place Data Entry operator keying 75% above standard.

Provided help with co-workers in meeting company goals.

YONTRIA MORGAN PAGE 2

DEKALB COUNTY PARKS & RECREATIONS 1995 – 1997

Receptionist

Field phone calls for five different departments typed letters and memos using word perfect 6.0 performed light data entry tasks. Made copies, faxed and filed information. Greeted and helped customers.

Received recognition of superior customer service from department and customer.

Received perfect attendance award for a year.

Recognized by manager for excellent organization, and communications skills.

EDUCATION

A.A., Information Processing Specialist, DeKalb Technical Institute, Decatur, GA

COMPUTER SKILLS

Microsoft Windows XP, Microsoft Office, Word Perfect

SKILLS/TRAINING

Type 50 wmp, 10 key by touch, customer service, windows internet explorer, and HP printers

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