Project Information Technology

Karen Martis

Experience Summary

Karen Martis has close to 3.5 years of experience in the Information Technology. As part of her assignments, she has been in Requirement Analysis, Application Maintenance, Functional Studies, Quality Reviews and Testing. She has worked on projects for clients such as < AstraZeneca, Pfizer ,Novartis>.

Education and Certifications

Title of the Degree with Branch College/University Year of Passing

Bachelor of Science in Information Technology .

Masters in Human Resource Management St Andrews College of Arts, Science & Commerce

MET School of Management 2007

2010-2013

Technical Skills

Hardware / Platforms Windows 98/XP/2000.

Technology SAS

Programming Languages C/C++, C#,

Databases MS-Access, Oracle 9i, SQL Server 2000.

Scripting Languages JavaScript, HTML.

Version Control Systems

Tools MS Visual Source Safe (VSS).

SAS, CITRIX, WDCS II , GPS, IMAN

Certifications: Preparing for SAS certification

Visa Details Not applied yet for VISA

Contact Details

Mobile No. +91-902******* /993*******)

Email id : y1m5ue@r.postjobfree.com

Relevant Project Experience

Organization: Cognizant Technology Solutions

Project #1

Title Epublishing

Tools CDARS, GDMS, GBIT, GCDSTrack

Role Team Member

Period Jan 2008 to Dec 2009

Project Description

• Request for publishing is received through the GCDSTrack application. Details of the source of the files and the destination path are obtained or clarified with the requestor using this tool. The ticket is opened, processed and closed. On closure of the ticket the requestor is intimated of the task accomplished.

• Epublishers uses all the CDARS, GBIT tools to get the reports published to the central repository (GDMS)

• After processing of the request. QC document is completed and attached to the request. This is also reviewed by the peer reviewer.

• Epublishers have to have knowledge of the GDMS structure in order to get the different type of reports published to the correct location as required by the regulatory group.

Role and Responsibilities

• Understanding of the different types of request and processing them correctly.

• Performing Quality checks

• Adhering to the timelines.

• Assisting team members.

• Presenting the team in Ops meeting.

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Project #2

Title Oracle L1 Support Programmer

Client AstraZeneca

Project Type Working & managing tickets on Azalite environment

Operating System Windows 7

Tools RAVE, CRF DEN

Team Size 12

Role Team Member

Period Dec 2009-Dec 2010

Project Objective

• IT was to solve issues & then pass it on to the next level.

Project Description

AstraZeneca is one of the the leading pharmaceutical company with company headquartered in London, United Kingdom

• All n-n business units is conducted here .

• Different Study & Phases like Study , Conduct , SAE Reconciliation & Close out all are conducted here.

Role and Responsibilities

• Solving Tickets from time to time without missing SLA’s

• Handling issues in a defined & particular manner.

• Tickets needed to be done effectively,

Project #3

Title Oracle L1 Support Programmer

Client Novartis

Project Type working & managing tickets in WDCS

Operating System Windows 7

Tools CITRIX, WDCS II , GPS

Team Size 10

Role Team Member (Programmer)

Period Dec 2010-Till date

Project Objective

• To solve & manage tickets as a L1 Support Programmer.

• To pick up & resolve tickets in a particular manner & supporting many categories.

• To solve categories like 01- New User Account , 03- Deactivate/Reactivate User account, 04 – New Collaboration Group , 05 –Add /Drop User.

Project Description

• Novartis Pharma client & working on all n – n business((give a full description about the project in 10-15 lines)

• To solve tickets effectively using tools like IMAN & WDCS II Support.

• IMAN is a tool which is a NOVARTIS tool & all tickets are picked from there.

• WDCS II is a web based application wherein the ticket which is picked & then solved using it.

Role and Responsibilities

• To work on tickets which is a Production Support Project as a L1 Support Programmer .

• Not to miss SLA & to work effectively on the tickets.

• To make use of technical skills & also knowledge on how issues can be handled.

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