Customer Service Administrative Assistant

Lauren C. Antia

845-***-**** (h) / 845-***-**** (c)

***********@*****.*** (e)

23H Alpine Dr., Wappingers Falls, NY 12590

OBJECTIVE: To obtain a home-based position in which I can put my excellent marketing, administrative and customer service skills to best use.

EXPERIENCE: Care.com – Waltham, MA (Home-Based)

Mom Force Representative (12/11-Current)

• Responsible for proofreading seeker and provider postings

• Review photos of seekers and providers for posting on site

• Maintains and/or exceeds monthly quality efficiency standards

• Working with no supervision as position is home based

Exit Drake Realty – Wappingers Falls, NY

Administrative Assistant (02/07-Current)

• Provide support to broker/owner and agents/associate brokers

• Compile and maintain listing folders for office files

• Coordinate advertising for agents and broker

• Answer multi-line phone system and route calls as necessary

• General office duties

Penton Learning Systems, LLC – Manhattan, NY

Office Manager (09/06 – 02/07)

• Arranged air/hotel accommodations for employees

• Answered multi-line phone system

• Processed incoming mail/outgoing mail

• Worked on various projects for Senior Level Management

2001-2006

• Photo Editor, Cupid.com

• Sales Support/Customer Service, Arnoff Moving and Storage

• Intake Coordinator/Eligibility Representative, Care Core National.; (100+ calls processed per day with no errors)

• Pamal Broadcasting, Receptionist

• Customer Service, Bragada.com

SKILLS: IBM or compatible, Apple Macintosh systems, MS Windows 98/00/XP/2007/Vista, MS Office, Avaya Soft Phone, Adobe Photoshop, Paintshop, CorelDraw (limited knowledge), Photo Scanning, Digital Photography, Salesforce.com, Base Camp, ClientSpot, Freshbooks, QuickBooks, Wordpress (limited knowledge), Constant Contact, 1shoppingcart.com, Vertical Response

EDUCATION : Dutchess Community College – Poughkeepsie, NY (8/01- n/a)

Completed four and a half (4.5) semesters toward an Associate in Liberal Arts Degree specializing in Commercial Art, then changed major to Business Administration with a concentration in Marketing.

Beacon High School – Beacon, NY (09/97-06/01)

Graduated June 2001 with a High School diploma

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