Customer Service Home Health

Nicole M. Berkeley

*** * **** **. ***. ***

NY, NY 10018 347-***-****

*******@*****.***

EDUCATION:

**/** ****** ********* *******, Bronx, NY

Medical Office Technology

**/** ****** ****s Inc., Hicksville, NY

Home Health Aide Certificate

09/03 High School for the Humanities, NY, NY

General Equivalency Diploma (G.E.D.)

EXPERIENCE:

04/09-Present

The New Homestead Senior Retirement Center, Kew Gardens, NY

Home Health Aide

Monitored patient’s vital signs and medication management.

Assisted elderly and disabled patients with activities of daily living.

Planned and prepared nutritious meals according to patient’s dietary needs.

Managed and maintained a healthy environment for overall patient comfort.

Provided emotional support as needed.

05/08-08/09 Wal-Mart Store, Valley Stream, NY

Cashier

Provide excellent customer service.

Address customer inquiries and resolve complaints.

Maintain an organized and hygienic work environment.

Scan purchases and process monetary transactions.

10/07-05/08 AMC Entertainment Inc., New York, NY

Concession Cashier/Usher

§ Prepared and served concession items to guests

§ Cleaned the concession area

§ Maintained the cleanliness of auditoriums, restrooms, and lobbies while controlling access to the theatre and auditoriums

§ Assisted with other theatre functions and operate cash register

11/06-05/07 Jacobi Medical Center, Care Management Department, Bronx, NY

Office Assistant

§ Operated phone system and drafted accurate messages.

§ Maintained, filed, faxed, and photocopied documents of office activities.

§ Delivered messages and supplies to various departments.

05/05-11/06 Pathmark, Bronx, NY

Cashier

Scanned purchases and processed monetary transactions.

Addressed customer inquiries and resolved complaints.

Maintained an organized and hygienic work environment.

Provided excellent customer service.

SKILLS:

Knowledge of Microsoft Word and Internet navigation.

Good communication and interpersonal skills.

Type 45-50 wpm.

REFERENCES:

Name: George Czerniewski

Telephone: 917-***-****

Name: Herman Milton

Telephone: 917-***-****

Contact this candidate