Customer Service Manager

Fernarda Young

**** ********* ****

Montgomery, Alabama 36116

Phone: 334-***-****

Cellular: 334-***-****

Email: *********@***.***

Education

****-**** ***** ******* ********, TX

Computer System Certificate Networking and Telecommunications

1999-2001 Troy State University at Montgomery

Computer Information Systems

Professional Summary: A successful goal oriented professional experienced in management, leadership, customer service and excellent communication skills who will be an asset to your company and who is looking to join a company as a long term career.

Summary of Qualifications

• Five years experience management and as team leader; excellent consumer and employee relations resolution skills.

• Certified in DC Leadership; Power Management; Labor Module, and Vehicle Assessment Communication.

• Detail oriented with exceptional organizational skills.

• Certified in Kronos Payroll Management with four years experience.

• Conducted yearly evaluations for merit increase of salary and performance review

• Counseled and disciplined employees for any disciplinary and/or performance issues that may have occurred

2008-Present Big Lots

Manager Inbound/Outbound Manager

• Supervise forty-two forklift operators in performing daily storage organizing and shipment productions.

• Supervise twelve module pickers to ensure proper shipment of products.

• Responsible for inventory as well as end of cycle count adjuster.

• Train new employees and department supervisors to meet and or exceed performance goals.

• Conduct daily sorter logs of lost production and hourly outbound shipment count.

• Handle daily label exceptions from damaged or missed shipments.

• Perform duties as acting department Safety Leader.

• Facility Fire Systems Operator.

• Conducted yearly evaluations for merit increase of salary and performance review

• Counseled and disciplined employees for any disciplinary and/or performance issues that may have occurred

2005-2008 Mobis Alabama

Production Technician

• Team Leader over ten employees IP (Dashboard) assembly line.

• Lead production repair of plastic assembly parts.

• Assembly line operator

• Certified Forklift driver.

• Organized production of bumpers and sill sides.

• Operated robotic paint line.

• Performed inventory production maintenance.

2004-2005 Client Logic

Customer Service Representative (Service Zone)

• Assisted customers with billing and service issues.

• Responsible for collecting credit card and check payments.

• Responsible for accounts receivable and accounts payable.

• Responsible for resolving customer service complaints.

• Provided excellent customer service with a positive attitude.

• Provided technical support to customers to restart cable service.

• Reviewed and reported past due accounts.

• Dispatched technicians

2003-2004 Sears Optical

Optical Clerk

• Managed the selection of lens from stock for new prescriptions.

• Assisted patients with finding accurate frames.

• Educated patients in lens orientation and specification for each individual’s need.

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