Service Customer

Jacob L. Reyes

**** *******, ******** *****, ***** 76118

Cell 682-***-****

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Career Objective

To obtain a position suited to my abilities with opportunities for advancement.

Education

Cornerstone Christian Correspondence School, Townsend, Georgia: August 2004

Experience

The Scooter Store (June 2011 – Present)

Mobility and Service Specialist

• Daily delivery and service of all The Scooter Store (TSS) products to customer’s within the coverage area of the Distribution Center.

• Perform all adjustments to the products that meet customer’s needs; identify issues, troubleshoot, repair and perform preventative maintenance.

• On every call, perform a needs assessment of the home environment, customer’s physical capabilities and vehicle to recommend products and accessories and initiate sales transactions when needed.

• Follow up on pre- and post delivery/service issues.

• Perform service and/or installation on lifts, ramps and similar accessories in the customer’s vehicle.

• Properly conduct and document home and client evaluations or service work orders.

• Perform inventory control procedures, to include receiving new inventory, accurately completing proper inventory procedures to reconcile inventory stocks and efficiently organizing stock, assembling and maintaining durable medical equipment at the Distribution Center using basic tools.

• Ensure all paperwork is signed and processed correctly.

• Contact customer’s to confirm delivery and service dates and time.

• Provide demonstration and training to all customer’s on daily use of the Scooter or Power Chair.

• Exhibit knowledge of technical attributes of DME industry, and serve as a consultant and product knowledge expert in the field to enhance the sales process.

• Ensure all safety and general maintenance procedures of The Scooters Store’s company vehicles and facilities are adhered to and completed, including keeping workspace, van and facilities neatly maintained.

• Build relationships with customers and the medical community to generate customer’s referrals.

• Assist and support the Distribution Center and Distribution Center Manager in any function required.

• Take appropriate actions in a timely manner to accomplish objectives and achieve set goals.

• Adhere to all local, state and federal requirements such as ACHC, HIPAA, Osha, etc.

National HME (February 2011 – June 2011)

Medical Service Technician

• Safely drives and maintains company vehicles.

• Securely loads and stages delivery vehicles.

• Functionally checks and selects ordered medical equipment and supplies.

• Prioritizes and coordinates deliveries, pick-ups, and service calls in an efficient manner.

• Educates home care customers and other end users on medical equipment and supply use by covering key operating features and performing demonstrations.

• Interacts with patients and customers that may be of various ages.

• Performs assessments and reassessments of each customer’s care or service needs.

• Documents the customer’s response to care or services provided, the actions and interventions taken, and the outcomes of the care or services provided.

• Completes plans of care as appropriate to the level of care provided.

• Collects accurate patient information to support care, service and treatment operations, which includes demographic, billing, and medical information.

• Refers service complaints and compliments to appropriate personnel.

• Participates in Improvement of Operational Performance (IOP) activities.

• Participates in traditional and e-learning programs.

• Ensures compliance with Company policies and procedures.

• Coordinates effectively with Customer Service, managers, and other Service Technician.

H.E.B. Home Care Hurst, Texas (March 2005 –February 2011)

Warehouse Supervisor/Delivery Driver & Technician

• Supervises and coordinates activities of workers concerned with ordering, receiving, storing, inventorying, issuing, and shipping materials, supplies, tools, equipment, and parts, in stockroom, warehouse, or yard.

• Deliver and sell products or render services (such as oxygen, sleep apnea, nebulizers, TENS unit, wheel chairs, hospital beds, disposable medical supplies and etc.), collects money from customers, clean and organize equipment and warehouse.

• On Call Delivery/Technician 24/7

• Listens to and resolves service complaints appropriate to scope of practice

• Educate patients with relation to their home medical equipment to facilitate safe and effective equipment use and desires care, treatment and service.

• Performs all the duties of Delivery Driver & Technician when needed

• Plans layout of stockroom, warehouse and other storage areas, considering turnover, size, weight, and related factors off items stored.

• Advises employees on care and preservation of items received, stored and shipped; methods and use of equipment in handling, storing, maintaining, and shipping stock; and related issues.

• Studies records and recommends remedial actions for reported non-usable, slow moving, and excess stock.

• Traces history of items to determine rezones for discrepancies between inventory and stock control records and recommends remedial action to resolve discrepancies.

• Determines work procedures, prepares work schedules, and expedites workflow

Skills

Forklift Operator License: sit-down, stand-up, electric pallet jack, cherry picker, Drexel, Highbay Raymond Truck

Computer Skills

Oracle, Cyclops, Stock Master 2000, Microsoft Word, Microsoft Excel, Internet, Microsoft Outlook 2003, Instar, Fastrack, HMExpress, Brightree, Peachtree

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References Available Upon Request

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