Dan Lazar resume

Daniel Lazar

**** ******** ******  Tustin, CA **780

P: 714-***-**** E: *******@*****.***

OBJECTIVE :

To obtain a position with a leading company where my experience and skills will be utilized to their fullest potential.

JOB-RELATED SKILLS

• Ability to use software and hardware related to performance of job duties.

• Written, verbal, and listening communication skills.

• Customer service and organizational skills.

• Ability to establish priorities when faced with multiple, critical tasks.

• Ability to plan and organize projects.

WORK EXPERIENCE

ALTURA COMMUNICATIONS 11/2008 - 1/2009

Network Support Specialist –Telecommunications

• Responsible for remotely installing, diagnosing, troubleshooting, repairing and debugging complex telecommunication systems, data network solutions, IP based telephony solutions, computer systems and/or complex software.

• Responded to situations where a problem has been reported via automated fault monitoring or called in directly by a customer.

• Used remote procedures and advanced technical expertise to isolate or fix problems in malfunctioning equipment or software primarily related to telephony systems and data network issues.

• Reported design, reliability and maintenance problems or bugs to the Technical Assistance Center.

• Maintained detailed documentation of problem resolution activities.

HORIZON COMMUNICATIONS 05/2008 – 11/2008

Service Technician/Special Services

• Installation & repair of voice & data circuits.

T-1, T-2, DS1,DS2,DSL & analog circuits installation & repair for the Irvine Co., Maguire and

Cushman & Wakefield Properties.

• Phones systems installation, repair & programming per customers requests on Avaya-Partner ACS and Nortel),cable splicing, cable riser recovery, on voice & data equipment / also, ensure that vendors are following Horizon, building codes, and OSHA safety practices & policies during voice, data & fiber installations.

• Conduct site surveys and preparation of schematic diagrams for recommended and efficient installations.

AJILON COMMUNICATIONS 02/2008 – 05/2008

Field Technician (FTTP TECH) - Verizon Contractor

• Installation & repair of Verizon FIOS voice, data, video & fiber optic system.

• homerun cat5E & coax cabling, installed rj11(voice), rj45(data) & coax cable(RG6) connectors ONT (Optical Network Terminal) and power supply installation, cable splicing, fiber drop installation/replacement, installation of TV receivers(standard & HDTV/DVR)…etc.

• Install system drivers on customer’s PC, test equipment after full system installation, router, TV receivers & power backup.

• Performed appropriate software tests & reconfigure client/customer software, as well as verify & explain functionality.

AT&T, Anaheim – Irvine, CA 05/2000 - 10/2007

Systems Technician-Data Communications / Maintenance Administrator

SYSTEMS TECHNICIAN - DATA COMMUNICATIONS: tasks & duties

• Installed CPE components to diverse computer systems arrangements: modems, routers, Ethernet(rj45) and Voice(rj11/rj14) line cords, splitters and jacks, installed and configured browsers, wireless PCMCIA cards for laptops, configured computer network settings per client requirements(TCP/IP stack software), and tested to confirm operability.

• Installed and/or located color coded wiring from MPOE to customer computer location.

• Tested inside wire, computer connections, NIC for trouble/operability.

• Tested data & voice lines/circuits to verify files status (correct or incorrect) using DaVaR test equipment at the cross box (b-box).

• Performed Cable Pair Loss tests and recorded results.

• Used mechanical equipment in the installation of testing identification, repair connection of cable facilities and a wide variety of electronic station packages and electronic test equipment.

• Worked and coordinated with other groups (e.g., Line Assigners, Testers, Central Office Technicians, Hi-Cap Analyzers, C.O. Engineers and Technical Support groups) and interfaced with customers, vendors and other communication companies.

• Received and interpreted WORD, cases of trouble from repair dispatcher, complex special service orders, circuit diagram/blue prints, and operating practices.

• Kept accurate records (e.g., time reporting, repair tickets and installation logs).

• Extensive customer contact: customer service and problem resolution ranging from routine to very challenging.

• Verified service was installed properly and made notations on the Service Order to indicate changes and/or completion.

• Discussed intentions and requirements with customers and made recommendations that included additional services.

• Performed vendor observation and standard practice acceptance of newly installed Network elements, terminals, MUX bays, fiber terminals and other associated equipment.

• Accurately performed time reporting tasks, classified work operations to account codes and explained work charges to the customer.

• Performed routine maintenance and safety checks on Company provided tools, equipment and motor vehicles.

• Ensured that voice and data equipment installations were in compliance with AT&T and OSHA safety practices & policies.

Maintenance Administrator: Tasks & Duties

• Performed various MLT tests, interpreted results and recommended action based on customer equipment, trouble description, trouble history and customer contact.

• Requested assistance from central office frame/field technicians in isolating trouble, made cable transfers, made Line Equipment Number (LEN) changes, or placed MLT shoe, in order to make Main Distributing Frame (MDF) in or out tests.

• Coordinated the assignment of line location, cable pair and binding post with various work groups.

• Verified and performed minor changes regarding customer equipment features, facility assignment, preventive maintenance analysis, service order activity, and location information using various data base systems.

• Entered intermediate trouble status, cable failures, customer trouble reports and close-out information to update data base.

• Coordinated meetings between field technicians and outside vendor technicians.

• Extensive customer contact to verify access, renegotiate commitment time and verify that trouble was cleared to customer's satisfaction.

• Prepared outside technician daily logs to schedule commitments for the next day and confirmed with LFO managers that the previous nights pre-dispatch trouble reports had been received and rearrangements and changes had been made/ accepted.

• Evaluated all available information to determine whether dispatch was necessary to resolve a case of trouble and routed the trouble ticket accordingly to the appropriate dispatch area.

• Processed trouble reports, entered appropriate direction and utilized multiple manual and mechanized processes to track status, and completed internal and customer generated requests for provisioning and maintenance related services.

• Instructed customers in correct use of product/equipment features.

COVAD COMMUNICATIONS – Long Beach, CA 10/1999 - 05/2000

DSL Technician-Installer/Repair/Maintenance

• Installation & repair of data communications equipment, business & residential.

• Installed CPE equipment/components that include NIC, modems, routers, cords, jacks (cat 3 & 5E).

• Cable splicing where appropriate per blue print requests/drawings.

• Performed appropriate software installation & tests, as well as diverse modem & router configurations (ex. Speed stream 4060, 5250, 5260/ flow point models 2100(ADSL), 2200(SDSL), 144(IDSL) / Netopia routers 3100 & 7200…etc), cable splicing…etc

LASER COMMUNICATIONS SERVICES – Pico Rivera, CA 01/1990 - 10/1999

Telephone Technician-Installation & Repair

• Business / Residential - installed & repaired telephone equipment (telephone key systems /analog & digital (hybrid): Avaya Partner(Plus) ACS-rel.1-7 & Partner Mail, Toshiba, Meridian, Nortel ICS, Panasonic, Inter-Tel.) / cable splicing per blue print drawings/requests (where necessary), pre-wire & changes of video(coax), voice & data cabling (CAT 3, 5E & 6).

• Performed necessary tests of telephone key systems, voice, & data lines / configure key systems & voice mail per client requirements / training the customer on how to use the new equipment & ensure customer satisfaction / respond to inquiries and provide follow-up, as necessary.

G.T.E. – Huntington Beach, CA 01/1999 – 04/1999

Service Technician/TECH III

• Installed, removed, rearranged, tested, troubleshoot and maintained voice & data lines.

• Rearranged and reconnected pairs of wires at pole, underground or building terminals, cable splicing (4-25-50-75-100-150-200-300 pairs).

• Interpret schematic work order drawings (blue print readings) to determine job specifications and installation needs.

• Order and/or obtain required equipment.

• Utilized various test equipment to analyze equipment trouble and take appropriate maintenance action and effect problem solving where appropriate.

EDUCATION AND TRAINING

02/2009 - present Coastline Community College

 Computer Services Technology- Fiber Optics

 Cisco Academy PNIE course – lecture & labs of basic network concepts, safety principles and installation processes of fiber optic & copper cabling.

10/2006 - 10/2006 Inter-Tel, Riverside, Ca.

 Certification

 Encore CX product certification.

5/2005 - 5/2005 SBC, Ontario, Ca.

 Certification

 West Technical Training Symposium / Service Operations(installation, repair & maintenance) Curriculum.

10/2004 - 10/2004 Applied Professional Training, Anaheim, Ca.

 Certification

 Voice over IP.

3/2002 - 3/2002 South Coast College, Tustin, Ca.

 Certification

 Introduction to how computers work. / hardware & software installations.

10/1998 - 1/1999 Harbor Occupational Center, San Pedro, Ca.

 Certification

 64 hrs. of Telephone Maintenance & Repair training.

2/1999 - 2/1999 Carmel Connections, Inc. & CoMatrix Inc., Anaheim, Ca.

 Certification

 Technical training for CCi 250-***-**** series Norstar & analog voice mail systems.

5/1991 - 5/1991 Bell Offices(Northwestern Bell Phones), Whittier, Ca.

 Certification

 Installation training on Integra Hybrid 1664 & 32128 Business Communications Systems.

REFERENCES:

Reference Name: David Obando

Reference Company Total Transportation Services, Inc.

Reference Title Inbound Operations Supervisor

Phone 626-***-****

Email ******@***-*.***

Type Personal

Reference Name: Ed Rodriguez

Reference Company Embassy Suites

Reference Title Director of Guest Services

Phone 714-***-****

Email ***************@******.***

Type Personal

Reference Name Chris Marziale

Reference Company AT&T Inc.

Reference Title Communication Technician

Phone 916-***-****

Email *********@*****.***

Type Personal/Professional

Reference Name: Paul Wilson

Reference Company AT&T Inc.

Reference Title Local Field Operations Manager

Phone 714-***-****

Email ********@*******.***

Reference Name: Professional/Personal

Reference Name Art Alonzo

Reference Company AT&T Inc. (retired)

Reference Title Local Field Operations Manager (retired)

Phone 310-***-****

Type Professional/Personal

Email **.*******@*****.***

Contact this candidate