Customer Service Human Resources

Cynethia Lollie

**** ******* ***** *****, *******, Texas, 77047

Home: 713-***-**** Cell: 281-***-****

email:**************@*****.***

Key Skill Areas

• Extensive background in Food and Beverage/ Human Resources ( Hospitality Industry, US and Internationally)

• Extensive background in Food and Beverage industry

• Extensive background in staff recruitment and retention

• Extensive background in Employee investigations

• Business legal and technical communication

• Staff training and development

• Organizational and Strategic Planning

• Management Coaching and training

• Extensive background in Customer service

• Experience in effective utilizations of problem solving techniques

• Experience customer service representative

• 30 –hours OSHA Training

PROFESSIONAL AFFILIATIONS

• Society of Human Resources Management

• National Association for Legal Professionals

• Houston Association of Legal Professional

• Texas Association of Legal professional

PROFESSIONAL EXPERIENCE

Human Resource Business Partner

PAE( Lockheed Martin Company) – Djibouti Africa-2009- Present

• HR Business Partner support Logistic department ( 220 employees)

• Responsible for supporting the Food Service department/ manager.

• Provide HR support for employee’s i.e. coaching, counseling, and disciplinary action(s)

• Responsible for the recruitment activity

• Participate in developing department’s goals, objectives, and systems

• Respond to employees complaints/concerns

• Conduct department investigations

Human Resource Generalist

Kellogg Brown & Root- Kandahar/ Kabul Afghanistan. May 2006- June 2009

• Oversight of all aspects of staff performance; performance evaluation, progressive discipline, mediation of staff disputes and grievance procedures in accordance with federal laws.

• Provided training to enhance workplace performance at all levels of staffing.

• Provide support to Senior Management, Line Management regarding the interpretation of the company’s policy and procedures.

• Conduct Employee Orientation-for new hires traveling mobilized to Afghanistan

• Conduct interviews; assist in making hiring decisions

• Supervised a staff of six in Human Resources department

• Supervised Civilian- Military Mail room

• Work with Employee Data base- SAP, EMTS

• Nominated for LOGCAP Star of Excellence through our people Award – Processing of new hires in theater; Code of Business Training, Customer Service, and timely processing of all Letters of Authorization (LOA) for Government Employees to travel abroad per U.S Government.

Food Service Lead

Kellogg Brown & Root - Republic of Georgia- January 2005- May 2006

• Responsible for the supervision and training of 60 Georgians Local Nationals.

• Maintain daily production schedules to ensure complete accountability of all government rations consumed.

• Accounted for all newly received rations from truck deliveries and ensued that all foods and supplies were of excellent quality.

• Monitored dining facility floor, kitchen area, and warehouse to ensure that subcontractor staff was in compliance of all military and contractor standard operating procedures, statement of work, and TB 530 sanitation policies.

• Conducted daily safety meetings and ensured staff was up to date on any potentials dangers or situations.

• Check all food production equipment for safe and proper operation. Report and follow up on equipment requiring maintenance or replacement.

• Maintain the financial status bases on headcount credit vs. expenses for rations

• Twenty-one (21) Day Continuity of Operations (CONOPS) Menu

• Facilitated daily meeting on time and temperatures of food products.

• Catered meals to dignitaries from the USA and Georgian Embassy.

FOOD SERVICE SKILLED/TECHNICIAN

Kellogg Brown & Root- Baghdad, Iraq April 2004-January 2005

• Effectively supervised a Military dining facility with over 8,000 soldiers, civilians and third country nationals being fed each day.

• Responsible for the supervision of 6 Expats and 130 subcontractor employees.

• Maintain daily production schedules to ensure complete accountability of all government rations consumed.

• Accounted for all newly received rations from truck deliveries and ensued that all foods and supplies were of excellent quality.

• Monitored dining facility floor, kitchen area, and warehouse to ensure that subcontractor staff was in compliance of all military and contractor standard operating procedures, statement of work, and TB 530 sanitation policies.

• Conducted daily safety meetings and ensured staff was up to date on any potentials dangers or situations.

• Responsible for catering events for Military Dignitaries

• Check all food production equipment for safe and proper operation. Report and follow up on equipment requiring maintenance or replacement.

• Maintain the financial status bases on headcount credit vs. expenses for rations.

Food and Beverage Supervisor

Sheraton Suites Hotel- Houston Texas February 2001- April 2004

• Coordinated food service activities of hotel, restaurant and bar, and social function establishments.

• Conferred with food preparation and other personal to plan menus and related activities such as dining room, bar, and banquet operations.

• Reviewed food/beverage lists submitted by each facility manager to determine that sufficient items were ordered weekly.

• Inspected food service facilities to ensure that equipment and building met company, state and local health law.

• Reviewed financial transaction and monitored budget to ensure efficient operation, and ensured expenditures stayed within budget limitations.

• Conducted taste panels and training topics during pre-meal session

Hostess Cahier/ Deli Supervisor/Restaurant Supervisor/ Front Desk

Sodexho Marriott-1991-1992

Jesse H. Jones Rotary House (Marriott) 1992-2001

Main discipline Food and beverage crossed trained in other areas:

• Food Service Catering- set up breakfast and lunch for clients

• Coordinated food service activities for hotel, restaurant and deli, bar, establishments.

• Supervised Deli; maintained stock/par levels, ensure quality service and great food is giving to all customers.

• Supervised Restaurant- responsible for maintaining staff in the dining room to ensure quality service is giving.

Education

• Penn Foster College Diploma- Hotel Restaurant Management

• University of Phoenix BS/BM in Business Management-

• Intern US Army- Legal Receptionist JAG Office.( Claims)-

• Penn Foster College, Diploma Legal Secretary

• Penn Foster College, Paralegal Studies-

• Houston Community College, Human Resources Management

• Houston Community College Restaurant Management

• Fulbright and Jawarski Law Firm- Certificate of Completion

(Criminal, Probate, Juvenile, and Family Law)-

Additional Workforce Education

• International Employee Relation Roles and Responsibility (Dubai UAE)

• Law and the HR Professional

• Effective Interview Skills for Managers

• EEO/ EEOC

• Law Office Management-

• Working with Troubled Employees

• Managing Diversity in the Workplace

Reference:

Cescyia Stevenson- Human Resources- Lockheed Martin 703-***-****

Darin Cogdell- Food Service Manager- Lockheed Martin (253) 690-853

Gilbert Mora- Food Service Supervisor- Lockheed Martin 253-***-****

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