Customer Service Manager

Fulvia Esposito, *** Archway Road N* *ER, London

Tel: 075******** or 077**-***-***, email: *********@*****.**.**

CURRICULUM VITAE

PERSONAL PROFILE

I consider myself an efficient, professional-minded and cheerful team worker. I always aim to make a positive contribution within my working environment and take every opportunity to use my initiative. I am reliable, dependable, accurate and well organised with a good eye for details.

RESOURCE SKILLS AND EDUCATION

Computer Skills: Microsoft Word, Excel, Outlook, Sage Line 50, Tourplan, Coda Financial, Access Travel Studio and A3.

Languages: Native Italian speaker, Proficiency in spoken and written English and conversational Spanish.

Secondary Education: Giacomo Puccini (Secondary School, Naples) (Full GCSE certificate equivalent)

EMPLOYMENT HISTORY

• Bonhams Auctioneers

August 2009 to present

Cashier/Customer Service

The day-to-day duties include:

High standard of customer service (face to face, over the phone and via e-mail)

Dealing with payments; credit cards/cheques/cash

Recording payments on the company system

Completing post sale process including processing of invoices

Assisting with off-site sales

Banking and petty cash

Assisting with registration and bids during the sale

Registering and cashiering at off-site sales

General administration duties

• Interopa Tour Operator

August 2009

Account Assistant

The day-to-day duties included:

Invoicing special clients

Reconciliation of commissions/charges of a client’s transactions (around 500/month)

Posting credit card payments daily

Posting cashbook daily

Evening post/mail daily

Credit cards queries when needed

Credit applications when needed

Filing purchase invoices daily

Copy machine readings when needed

Dealing with hotel’s commissions and posting

Cash book reconciliation monthly

• Alternative Hotel Group

October 2008 to November 2008(temp. role)

Purchase Ledger Clerk

Batching, coding and input invoices,

Sending out invoices for authorization to people related.

Dealing with day by day incoming post and queries.

General administration duties.

• Panorama Tours Ltd (International Tour Operator)

March 2007 to October2008

Bilingual Purchase Ledger Clerk.

Main duties included:

Matching, batching and coding of up to 1000 invoices a month.

Entering high volume purchase ledger invoices at peak periods of year.

Processing invoices up to the value of 20k

Raising payments and cheques up to the value of 200k

Dealing with Pounds Sterling, and Euros.

Reconciling supplier statements.

Resolution of supplier queries investigating and resolving problems on a daily basis, as well as a methodical and accurate approach to transaction processing.

Generating payments to suppliers, via cheque and bank transfer.

Checking of holiday offers such as hotel and payouts made by client matching on

invoices.

Analysis of all invoices processed checking thoroughly for any errors.

Ad hoc administration duties.

• Citadines Hotel, South Kensington SW7 (Hotel)

Sep 2004 – Jul 2006

Receptionist.

Duties included welcoming guests, check in/out, taking payments and arranging corporate pre-payments and reservations. The responsibility also covered customer service, dealing with incoming calls, liaising with housekeeping department at customers’ request and supervising housekeeping staff and their duties along with training all new members of staff.

• Davy’s at St. James’, London, SW1V (Wine Bar)

Oct 2002 – Sep 2003

Assistant Head of Bar Staff

Duties included daily stock-taking, trade invoicing and ordering, staff training and

general bar service.

• Café Matin, London, SW3 (Coffee Shop)

May 2002 – Sep 2002

Assistant Manager

Duties included: full managerial duties in the absence of the Manager, staff training,

stock re-ordering, customer surveys and quality control.

• Locanda Locatelli, London, SW3 (Restaurant)

Mar 2002 – Apr 2002

Waitress

Duties included taking customer orders and maintaining a high level of customer

service.

• Chancery Court Hotel, London, W1H (Hotel)

Sep 2001 – Apr 2002

Customer service/layout organiser

Duties included keeping and maintaining conference room layout, hospitality along with maintaining the facility to a high standard.

• Tropicana Ltd., Naples, Italy (Event Management/Leisure Co.)

May 2000 – Sep 2001

Events Co-coordinator/Holiday Rep

Duties included administering/delegating of staff to provide entertainment for guests and their children such as folk-dance classes, inclusive cabaret events and other minor productions.

HOBBIES/INTERESTS

I am quite active and regularly use the gym. I’m also a keen reader and enjoy both Italian and English literature and fiction. I love travelling, meeting new people from different cultures to mine and enjoy spending my leisure time with family and friends.

------- REFERENCES AVAILABLE ON REQUEST

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