Customer Service Sales

Michael Giroux

*** ***** ***** ******, ******* L*L0B1

Phone: 905-***-**** Email: *******************@*****.***

Professional Summary

A highly motivated, results-driven professional with a passion for helping others achieve their goals. With a proven track record of excellent customer service and a reputation as an exceptional leader through strong rapport building and a desire to learn and develop.

Professional Experience

Designated Trainer

Aditya Birla Minacs (Onstar), Oshawa, ON Feb 2011-Dec 2011

• Trained new hire classes and cross training into sales team

• Supervised and managed attendance, performance and development of up to 25 agents at a time

• Trained agents from in classroom, to on the job training, through to full time solo agents

• Students consistently achieved above quality and sales targets

• During job fairs helped recruiting by conducting screening interview

• Was required to be flexible to meet needs of various departments

Sales Specialist

Aditya Birla Minacs (Onstar), Oshawa, ON May 2010-Feb 2011

• Part of “Welcome Call Team” introduced customers to services and sold various OnStar services

• Exceeded targets for sales, call quality, and call handle time

• Excellent IPSOS scores

• Promoted to sales team after initial training

• Promoted to Designated Trainer after six months in sales

Conference Services

Brock University, St. Catharines, ON April 2009-Sept 2009

• Prepared Brock University residences for conferences over the summer

• Worked with a diverse team and coordinated with various departments

Administrative Assistant

Durham District School Board- Transportation, Whitby, ON June 2008-Sept 2008

• Assisted route coordinators, accountants, and IT department

• Prepared spreadsheets, validated accounting information, contacted various vendors and parents, coordinated bus routes, performed data entry and database updates

• Applied my education, especially use of Excel, Word, PowerPoint, Access

Enumerator

Elections Ontario, Durham Region, ON July 2007-Aug-2007

• Went door to door verifying voter information

• Increased comfort with public interaction

Customer Service Representative

Canadian Tire, Whitby, ON July 2003-Sept 2007

• Worked in sports department given variety of tasks, most importantly, customer service

• Trained several new employees

• Lead several seasonal remerchandising projects

Education:

Bachelor of Business Administration (Honours) 2006-2010

Brock University, St. Catharines, ON

• Concentration in Human Resources and Economics

• Proven ability to speak in front of large groups, relied upon as a leader in group assignments

• Extensive use of Microsoft Word, Excel and PowerPoint to complete assignments

• Developed a broad depth of knowledge on various areas of business through courses (marketing, operations, organization behaviour, accounting, finance, training and development, compensation, diversity and labour relations)

Secondary School Diploma

Father Leo J Austin, Whitby, ON 2002-2006

Volunteer Experience

• Extensive experience with special needs population including

o Grandview Treatment Center

o Durham Regional Police Games

o Variety Village “Sunshine” Games

• Developed and delivered training sessions at St. Vincent De Paul St. Catharines, on conflict resolution.

• Re-evaluated and developed new recruiting and selection plans for “Community Living- Niagara”

Skills and Qualifications

• Taken University level courses and have professional experience with Microsoft Office programs, Word, Excel, PowerPoint, Outlook, and Access. As well as other statistical and database management software

• Experience through University assignments with job evaluation and analysis, compensation structures, recruiting and selection, collective bargaining and strategic management

• Very comfortable learning new technology

References available upon request.

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