Engineer Service

Resume Information

Name: Stanley E Alston Email Address: *********@***.***

Home Phone” 386-***-**** Addresses: 186 Parkview Drive

Cell Phone: 571-***-**** City, State Zip Palm Coast, Florida 32164

Desire Position Telecommunication / Network / System / Process

Categories

Desired Title: Desire Salary: 60k to 75K

Current Career: Mid/Senior Years in Work 25 plus

Level: experience Workforce

Education: Bachelor’s Degree Major Area Study

Eligibility to Work US Citizen Security yes

In the US: Confidential

Willingness to yes to relocate: yes

Travel”

Preferred Type of Candidate’s yes

Work: Availability

Last Employer Last Title: Network

Allegis Group Engineer

Last

Salary 37.00 to 55.00 hour

Previous titles held with responsibilities

Communications Technician - Technical Support – Process Engineer - -AT&T 6/1980 to 5/2002

Provisioning and Maintenance team member in NYC Broadway 80 and Oakton, VA Government services. Private switch 4E, 5E network for Data, Voice and video service.

Deliverables thru service orders using tirks engineer documentation to install and service customer experience 99.99% with a MTTR of 4.0 hours. Trouble shooting outages and malfunction internal and external to the AT&T Network and local access providers, and assisting customer issues. While address moves, add, changes and facility migration for best utilization. Voice SME while located in NYC Broadway Office.

Technical support for work center 120 employees – system administration to legacy systems. External audits of vendor performance with saving accomplishment of over 40k in years audit based upon time utilization. Time and material cost analysis.

Process to clerical usage of BMP- ticketing systems. Assuring content delivery under strict Government regulations and requirements. with in a Unix Linux platform. Developed and co-sponsor CSU/DSU training class to saving to work center. Conducted training classes to updates of the BMP & PMP to technical and managerial work force. AT&T representative for system interface and system requirements for Government Market, contract compliance. Co-author SDN manual for the development of addressing network service outages. ISDN voice and data switch nodes, responsible for facility coding of AMI & b8zs technologies.

Network Engineer - -Chronic Team Member - Data analysis scripted, and manually tested services ranging from DSO to Sonet Services voice and data. Open system Interconnection (OSI) layer 2 and 3 to include ATM edge router IP address. Verifying BGP and Port/Dynamic status. Network switch maintenance to VPN environment, MPLS, Ethernet, VTP. View multilink Interfaces for MIS and Plus service in compliance with service level agreements. This to address bundle level service to access router (Backbone Router). Reviewing bandwidth available and kilobit seconds, and packages. Tracing alarms collisions, carrier transition alarms and transmitter delay know as latency. Reviewing sonnet switches and channelization status, while analyzing complex network problems.

System Administration- Quality analyst, Network Architecture, Project Scheduling, Conceptual and analytical problem solving with Professionalism and integrity. Voice and Data trouble shouting. . Supporting Sun OS/Solaris, Oracle 1.8, Unix - Firewall, Token Ring, SQL Server, for system integration in AT&T created Unix secure network. Optimization of password levels of responsibility for content optimization, in a share user workload balance environment. Netscape tool to sectionalize network malfunctions, and taking corrective actions for restoration.

To address tools & equipment for Nortel, Avaya, and Lucent, Meridian, and Cisco equipment, for installation, maintenance, and the migration of service. Local exchange interaction, forming loops for digital transition, with Sots, Tirks and Legacy systems.

Reports utilization for internal usage and system availability, in a call center environment of over 200 people.

Managed voice system standards. Designed test and implement call centers changes. Provided Call Center consulting.

Assist with customer/external and internal Serves PBX Administrator. Providing access to other internal systems making critical announcements that affect the NOC center. Served as Aspen Administrator. Served as CMS Administrator. Provided Vector Management. Provided VDN Management.

Time division multiplexing of voice and data services –script testing to sectionalize trouble outages.

PC SKILLS

Microsoft Windows XP…MS Outlook…MS Office Suite…Excel…MS Office …MS Word

Power Point, Net scope, SQL Server, CTP, Nortel, Meridian PBX Paradyn…OS/Solaris

Tandem, Analog circuits, Wireless, Telephony, Data net, TCP/IP UNIX, AIX, Firewalls. Linux Server, DNS with facility configuration.

Areas of additional specialization Core competency

Data analysis of scripted test results to analyze intermittent and reoccurring service disruptions. Additionally RS249 ticket evaluation for preventive chronic issues flagged as a measure to assure customer satisfaction and limited service disruption and technical directives to resolution.

Executive level escalations for AT&T core base customer, driving service disruptions to resolution. Utilizing the tools required to expedite technical awareness for completion. Some training involved with new hired employees, using tracking tools and monitor devices. Customer interface, for corporate acknowledgements on expected results, router confirmation and verification of service stability.

New enhancements (Smart chat) & (AOTS Global Portal) – system work center access on a global scale to streamline customer experience and reduce phone utilization

Technologies • Cost Reduction and Avoidance • Market and Operations Risk Assessment • Client Relationship Management

RFP Development • Recruitment and Retention • Training and Development

Power point presentation, and using MS Office, word, excels, explorer, and Windows XP. Developed test process configuration of CSU/DSU port options for Management Organizational Redesign and Restructuring • Information Systems and single or multiple users in trouble isolation and enabling management detection, with primary control tools. Quality analyst, Network Architecture, Project Scheduling, Conceptual and analytical problem solving with Professionalism and integrity. Voice and Data troubleshooting.

Employment History

Allegis Group Consultant for AT&T 1/2008 to Present ending 1/28/2010

AT&T Consultant GCI Contractor- Network Integration Manager 3/2005/ to4/2007 contract term.

Flagler County Department of Education – Substitute teach utilizes written, and oral developmental communications, and presentation skills. Flagler Florida 2004

United States Postal Service – Rural Carrier Associate delivering the mail, created process improvement on mail delivering. St Augustine, Florida 7/2004 11/2004

Schools

Grand Canyon University Reading Ed 12 credits

University of Phoenix Info Management System 12 credits

Almeda University BS Degree Business Administration

AT&T Technical School High Speed Data Networking

College of Baltimore Bus Administration

AT&T School Of Business Business Education Doyle Certified Columbia School of Broadcasting FCC License > New York University Computer Science > Long Island University Computer Science

Lincoln Train College Certificate Fiber optics

Padgett Thompson School of Business Professional Writing

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