Customer Service Active Directory

MISAK MIKE TAKEYAN

***** ******* *** ***. ***. **1

North Hollywood CA, 91605

818-***-**** **********@*****.***

OBJECTIVE

To achieve position, highly motivated and results-oriented professional with attention to detail expertise; very eager to contribute newly acquired skills to assist your company to meet and exceed their desired goals and outcomes.

PROFESSIONAL PROFILE

• Strong background in the utilization of verbal acuity and technical proficiencies.

• Solid track-record of consistently meeting assigned goals and objectives through self-discipline, perseverance and motivation.

• Confident and balanced in interactions with individuals at all levels.

• Detail-oriented and creative in completing projects; ability to multitask efficiently.

PROFESSIONAL EXPERIENCE

M.M.H TRUCKING (OWNER/DRIVER) 4/10 – Present

• Delivering Asphalt From Vulcan Materials Company (Western Division)(Full Time)

TechSupportNation (Level 1 Support Specialist/Field Tech) 12/2007 – Present Van Nuys, CA(part-time)

• Responsible for managing IT Projects and contributing to several strategic technology initiatives for the Department, including two very large procurements/contracting efforts for the Department’s core production systems, an enterprise data warehouse, and a Voice-Over-IP enabled customer service / call center implementation.

• Manage the department infrastructure, active directory users, servers, Cisco Catalyst Switches and TB of active data

• Manage system development and integration through all phases of project life cycle analysis, design, development, testing, implementation, and post-production support

• Implement an in-house call-center; collaborate with the IT/IS staff to develop a proprietary system and accompanying application

• Performed analytical skills and judgment to support appropriate contract interpretation, buying decisions, and cost reductions processes.

• Negotiated pricing with vendors following special terms and conditions to enforce procurement and save the company money.

• Designed, implemented and supported a disaster recovery plans.

• Installation and Configuration

• Troubleshoot and Resolve Network Related Problems

• Upgrade Client Computers Including PC’s and MAC’s

• Provide Telephone Support for Clients

• Manage and Maintain Servers for Local Small Businesses

• Onsite Repair of Client Computers

Tower E.N.T. Cedar Sinai Hospital (Medical Records) 04/2008 – 09/2009 West Hollywood, CA

• Accountable for all Medical Records for Five Doctors

• Scheduling and Filing

• Helping Clients Over the Phone

• Scheduling Subpoenas

Tower of Jewels (Inventory Controller/Jewelry Photographer) 05/2006 – 02/2008 Las Vegas, NV

• Sales Person

• Creating and Designing Albums

• Creating Jewelry Catalogs

• Assisting IT Staff

• Editing Photos for Website

• Displaying Cases

• Daily Count

• Data Entry/Adding Merchandise in the System

• Transferring Jewelry to different locations

• Posting Items to Company Website

EDUCATION

DeVry University -Sherman Oaks, CA 11/2008 – 06/2011

Bachelor of Science Degree: Technical Management (GPA 3.8)

Westwood College of Technology- Hollywood, CA 08/2002 – 06/2005

Associates Degree: Computer Network Engineering (GPA 3.8)

AREAS OF EXPERTIES

Windows 2000, XP, Vista, 7 Windows Server 2003, 2008 Active Directory Microsoft Exchange 2003, 2007 Macintosh OSX10.4, 10.5 Microsoft Office 2003, 2007 Symantec Antivirus Corporate Edition Symantec Endpoint Protection Symantec Ghost Solution Suite Symantec Backup Exec 10d, 11 Internet Explorer 6, 7, 8 Firefox Safari Chrome Adobe Lightroom, Photoshop CISCO IPSEC RIP1 RIPV2 FRAME RELAY LAN/WAN VOIP TRIXBOX X-LITE VMWARE

OTHER

Languages: English and Armenian Citizenship: American / Class A Drivers License

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